Shipping policy
OVERSIZED ORDERS / SHIPPING COSTS CALCULATED LATER:
Orders containing an oversized item, such as used amplifiers, harps and hammered dulcimers are excluded from Free Shipping. If checkout shows 'Free Shipping,' 'FREE' or '0.00' it’s due to a system limitation. We will calculate an additional shipping cost for this order and contact you for payment before shipping.
SHIPPING WITHIN THE CONTINENTAL USA
For questions regarding shipping to Alaska and Hawaii, please call (517) 372-7880. Click here for International Shipping Information.
For all orders that don't qualify for our current free shipping offer, we must charge you for shipping, handling, and insurance. Any references to "shipping charge" or "shipping & handling" that you see online or hear during a phone order include the shipping, handling (including packing materials), and insurance.
For most orders, our shopping cart will calculate the shipping charge for your order. If you have a question, please call (517) 372-7880 during our business hours (9am-7pm Mon-Fri, 9am-5pm Sat, Eastern Standard Time).
Insurance for Orders over $300: Shipping charges include an insurance surcharge of $1 per each $100 of value over $300.
Shipping Carriers: We ship orders Monday through Friday using:
Fedex
US Postal Service.
Depending on the shipping destination and the items in your specific order, you may be able to choose from the following delivery services:
Ground Shipping
2nd Day
Priority Overnight
US Postal Service Priority Mail
Ground shipment orders are generally shipped within 1-2 business days, pending inventory availability and approval of payment.
2nd Day (Air) and Priority Overnight orders placed before 1pm Eastern Time will be shipped the same day pending inventory availability and approval of payment.
Air Shipments: For time-critical shipments, please phone (517) 372-7880 during normal business hours (9am-7pm Mon-Fri, 9am-5pm Sat, Eastern Standard Time) to verify shipping charges, stock availability, and delivery time.
Saturday deliveries are available for some areas of the USA. Please call (517) 372-7880 for details.
INTERNATIONAL ORDERS
We have found that the cheapest and most reliable way to ship instruments and other high value items is via FedEx International Priority service. FedEx is an international delivery company independent of the U.S. Postal Service. All goods are fully insured and will usually arrive within 3 to 5 business days of shipment.
FedEx will act as the customs broker, and you (the receiver of the goods) are responsible for all import duties and fees. You will be obligated to pay brokerage fees as well. The brokerage fee is included in the shipping costs as long as you keep FEDEX as the broker. If you choose another company to broker your package, you will be responsible for the brokerage fee from that company. Contact your local FedEx office or customs bureau for current duties and fees in your country.
You must provide us with a telephone or telefax number before any
order can be shipped with these services. (They will need to contact you to arrange delivery.)
Shipping Charges via FedEx International Priority
For rates, please contact us with your complete shipping address and postal code.
Insurance for Orders Over $300
An insurance surcharge of $0.95 per each $100 of value over $300 will be applied.
Small Goods
For small goods orders (not containing musical instruments or cases), our shopping cart will calculate rates for USPS (if the order qualifies), FIMS (FEDEX International Mail Shipment), and Fedex International Priority.
In Case of Shipping Damage
We check the conditions of all items before shipping. Damage in transit is very rare, but if the shipping box looks damaged, try not to accept it until the delivery person has indicated damage on the proper forms. (This is not essential, but it helps when making claims.) Then be sure to notify us immediately so we can initiate the claim. You must keep the box and all the packing material. Do not ship damaged merchandise back to us until we have authorized it.