WORK FOR ELDERLY

Elderly Instruments is a fretted and stringed musical instrument dealer, founded in 1972. We specialize in new, used, and vintage instruments, and pride ourselves on being a trusted source for musicians worldwide.

Elderly Instruments’ staff of highly experienced musicians and music lovers gives us an ability to assist every customer in many ways that others cannot. It is important that Elderly employees continue to develop their in-depth knowledge of musical instruments (vintage and new), so we can offer the best service possible. Our people are equally as important as our instruments!

 

Now Hiring!

Sales and Customer Service Associate

Classification: Non-Exempt

Position Type: Full Time or Part Time

Supervisor: Sales Manager(s)

Supervises: Self

Hourly Rate: $15

Hours: Minimum of 70 hours biweekly or other if PT

Summary/Objective: This role is the first impression of Elderly Instruments, both physically and electronically. As Elderly ambassadors, these individuals greet customers, ascertain their needs and guide them to the best products and services to meet those needs. Throughout this journey, the Customer Service Associate educates customers on recommended products and services.



Objective #1: Sales Communications

  • Product Knowledge

    • Understanding the breadth and depth of Elderly’s inventory offerings.

    • Continuously improving understanding of instruments, their history, construction, and common styles to play on each.

  • Answering customer questions and inquiries - all sales related conversations

    • This includes but is not limited to: Inventory, add-ons, store hours and policy, specific instrument knowledge, giving in-hand descriptions of instruments, directing customers to correct department/Elderly location, etc

  • Communication (verbal, electronic, and face-to-face) - showroom/physical customer, phone calls, online website chat, email correspondence

    • Speak clearly, use empathy, understanding, and patience with customers.

  • Highlight sales and special promotions

  • Suggesting additional products, explaining instrument maintenance, etc

 

Objective #2: Clerical Responsibilities

  • Backend Knowledge - General Use of major Systems

    • Internal Systems

    • Shopify

    • All Sales SOPs (system specific) are documented

  • CASES - answering inquiries, customer problems, issues, etc

  • Assist customers with purchases, returns/refunds, etc

  • Handle cash, credit cards, and all forms of payment that Elderly accepts



Objective #3: Maintain Assigned Showroom Area

  • Restocking merchandise (instruments and small goods)

  • Minor cleaning (dusting instruments, vacuuming, etc)

  • Keeping instruments in tune

  • Putouts/clearing setup rack - transferring instruments physically and in system

 

Objective #4: Phone Room Specific - all of the above plus

  • Monitoring fraud

  • Demoing of instruments for customers not in-store



Success Metrics – Sales:

  1. Offer customers vast musical knowledge in service of assisting their decision making.

  2. Communicates clearly and with empathy, understanding, and patience, whether it be face to face, over the phone or computer, or by any other means.

  3. Always seeks to improve knowledge of the instruments offered in store, in order to provide an enriching experience to our customers.



Elderly Core Values:

Knowledgeable - We are the ambassadors of fretted and stringed instruments. As a team, we are the experts that help all musicians better their craft. If we don’t know an answer, we acknowledge that and try to find out. Our knowledge and willingness to grow is the backbone of Elderly Instruments.

Community Focused - We understand that all Elderly stakeholders create our world. We consider all parties when making decisions and always try to positively interact with customers, coworkers, vendors, and fans of Elderly.

Enthusiastic - We share our customers' passion for all music and this is demonstrated in how we approach our work. We are proud to assist every step of the way.

Authentic - We believe our reputation is upheld by our honesty. We strive to remain genuine and empathetic when interacting with our customers, coworkers and Elderly stakeholders.

Resilient - We pride ourselves on standing strong through internal and external hardship. We trust each other and our ability to creatively adjust and adapt as needed.

Results-Oriented - In every aspect of Elderly, the end result is how we maintain our reputation. Every perfect setup and repair, timely package, and friendly interaction builds a lasting positive impression on our customers. They deserve to trust that we'll get the job done correctly.



Key Competencies:

  1. Knowledge

    1. Must regularly expand their knowledge on products we carry

  2. Communication (Verbal)

    1. Clear, quick, minimal/non-repeated errors

  3. External Disposition (Behavior)

  4. Critical-thinking

    1. Watching (or checking) for details that affect business or customer



Other Areas of Responsibility: Keeping assigned floor locations clean, stocked, and organized. Vacuuming, dusting, restocking inventory, moving inventory, and restocking customer bathrooms. Other duties as assigned as needed. This includes but is not limited to special projects and assisting other departments in completing their responsibilities.

 

Work Environment: This job primarily functions in the phone room and showroom, but is required to work throughout the entire facility (36,000 sq ft).

 

Physical Demands: This role is required to have full mobility or ability to maneuver themselves through the entire Elderly facility or wherever merchandise is stocked. A substantial amount of physical labor may be required and individuals must be able to move up to 45 lbs regularly throughout the day.

 

Travel: Travel is minimal (up to 1-5 times annually) and all expenses are paid by Elderly Instruments.

 

Education or Experience Requirements: High school diploma or equivalent.

 

Work Authorization/Security Clearance: Must have authorization to work in the United States.

Benefits available (full time): Health insurance or Alternative Health Insurance (Alt-HI) payments in lieu of health coverage, Dental and Vision insurance, Life and Disability coverage, Hospital, Critical Illness, Accident and Cancer Indemnity plans, Retirement plans (with company match), Flexible Spending Accounts (FSA), Six paid holidays and Paid time off.

Benefits available (part time): Retirement plans, Flexible spending plans, Dental and Vision coverage, Supplemental plans such as Hospital, Critical Illness, Cancer Indemnity, Life and Disability coverage.

 

 

Also Hiring:

Appraisal Specialist

Classification: Non-Exempt

Position Type: Full Time

Supervisor: Director of Finance

Supervises: Self

Hourly Rate: $17

Hours: Minimum of 70 hours biweekly

 

Summary/Objective:
The Instrument Appraiser inspects and evaluates musical instruments and related products to accurately determine their market value. The Appraiser interacts with customers and collaborates with internal teams, performing research to effectively document, price, and merchandise instruments.

 

Objective #1: Instrument Evaluation

  • Inspect and assess musical instruments based on condition, authenticity, and market factors.

  • Conduct detailed research using various digital platforms and industry resources to accurately determine instrument values.

  • Document evaluations thoroughly, including pricing rationale and supporting research.

  • Prepare offers for customer-owned instruments through purchase, trade-in, or consignment arrangements.

Objective #2: Inventory Merchandising:

  • Create accurate and detailed product descriptions for listings.

  • Enter and update inventory listings in the inventory management system and e-commerce platform.

  • Maintain and update product pricing, descriptions, and inventory status to ensure accuracy.

  • Organize, label, and merchandise instruments effectively within the store.

Objective #3: Customer Interaction:

  • Act as the initial point of contact for customers during instrument intake.

  • Communicate professionally and clearly with customers via phone, email, and digital messaging platforms.

  • Schedule and coordinate intake appointments, especially for large collections.

  • Clearly communicate evaluation outcomes and timelines to customers.

  • Professionally handle inquiries, providing accurate and timely information.

Objective #4: Inventory and Documentation Management:

  • Create and process purchase orders, accurately recording transactions in inventory and accounting systems.

  • Perform accurate inventory transfers and updates.

  • Ensure compliance with company protocols for documentation, accuracy, and record keeping.

Objective #5: Prospecting and Acquisition:

  • Identify and pursue opportunities for acquiring vintage and used instruments from various channels.

  • Coordinate procurement efforts, including communication, negotiation, and purchase arrangements.

 

Success Metrics:

  • Accurate and efficient appraisal and inventory management.

  • Clear, professional, and timely customer communications.

  • Effective and efficient merchandising, descriptions, and documentation accuracy.

Key Competencies:

  • Strong knowledge of vintage and contemporary fretted and stringed instruments.

  • Effective written and verbal communication across multiple teams.

  • Strong research and appraisal skills.

  • Excellent organizational and time management abilities.

  • Proficiency with digital systems and platforms relevant to inventory and customer communications.

  • Ability to adapt quickly in a dynamic, team-oriented environment.



Elderly Core Values:

Knowledgeable - We are the ambassadors of fretted and stringed instruments. As a team, we are the experts that help all musicians better their craft. If we don’t know an answer, we acknowledge that and try to find out. Our knowledge and willingness to grow is the backbone of Elderly Instruments.

Community Focused - We understand that all Elderly stakeholders create our world. We consider all parties when making decisions and always try to positively interact with customers, coworkers, vendors, and fans of Elderly.

Enthusiastic - We share our customers' passion for all music and this is demonstrated in how we approach our work. We are proud to assist every step of the way.

Authentic - We believe our reputation is upheld by our honesty. We strive to remain genuine and empathetic when interacting with our customers, coworkers and Elderly stakeholders.

Resilient - We pride ourselves on standing strong through internal and external hardship. We trust each other and our ability to creatively adjust and adapt as needed.

Results-Oriented - In every aspect of Elderly, the end result is how we maintain our reputation. Every perfect setup and repair, timely package, and friendly interaction builds a lasting positive impression on our customers. They deserve to trust that we'll get the job done correctly.



Other Areas of Responsibility:

Other duties as assigned. This includes but is not limited to, special projects, grounds maintenance, minor building maintenance, and assisting other departments in completing their responsibilities.

Work Environment: This job primarily functions at a personal desk/office area, located in the Appraisal Department. Workload may involve other parts of the facility (36,000 sq ft).

Physical Demands: This role is primarily in the office with extended periods of sitting or standing. It may periodically require maneuvering through the entire Elderly facility or wherever merchandise is stocked. This role requires some physical labor, and individuals must be able to move up to 45 lbs. This role requires a substantial amount of sitting and standing to inspect instruments and accomplish basic computer work.

Travel: Travel is minimal (up to 1-5 times annually) and all appropriate expenses are paid by Elderly Instruments.

Education or Experience Requirements: High school diploma or equivalent.

Work Authorization/Security Clearance: Must have authorization to work in the United States.


Benefits available (full time): Health insurance or Alternative Health Insurance (Alt-HI) payments in lieu of health coverage, Dental and Vision insurance, Life and Disability coverage, Hospital, Critical Illness, Accident and Cancer Indemnity plans, Retirement plans (with company match), Flexible Spending Accounts (FSA), Six paid holidays and Paid time off.

 

Interested in working at Elderly Instruments?