Businesses around the world use Net Promoter Score (NPS) to measure customer satisfaction. NPS has been widely adopted, with more than two thirds of Fortune 1000 companies using the metric. NPS scores are calculated by asking customers one simple question: On a scale of 0 to 10, how likely are you to recommend this business to a friend or colleague? Based on surveys of our customers, we've achieved a Net Promoter Score of 88 (on a scale from -100 to 100), placing us in the top tier of customer-centric businesses. We’re honored to have so many loyal customers who would recommend our store to others.