Email:

For customers in the USA:
    General messages & comments: web@elderly.com
    Problems / Complaints? - Elderly is Here to Help - Notify Us Now
    Questions: questions@elderly.com
All international questions: international@elderly.com

  • Please include your full name and address within your message.
  • It is helpful if you also include your customer number if you know it.
  • If you are asking about an existing order, please include the order number if you know it.

    Telephone numbers:

    • (888) 473-5810 - Orders Toll-Free from within the USA.
    • (517) 372-7890 - Orders / Customer Service (Mon-Fri 9-7, Sat 9-5 Eastern Time)
    • (517) 372-7890 - International Service (Monday-Friday 9-5 Eastern USA Time)
    • (517) 372-4161 - Record An Order (24 Hours A Day)
    • (517) 372-7880 - Showroom (M-T-W 11-7, Th 11-9, F-Sa 10-6 Eastern Time) map and directions
    • (517) 372-7898 - Repair Department (for fastest service, please use phone instead of email)
    • (517) 372-5155 - FAX

    Address:

    Elderly Instruments
    1100 N. Washington
    Lansing, MI 48906 USA