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Contact Us


    General messages, questions and comments: [email protected]
    All international questions: [email protected]
    Problems or complaints? -- Elderly is here to help! Notify Us Now

  • Please include your full name and address within your message.
  • It is helpful if you also include your customer number, if you know it.
  • If you are asking about an existing order, please include the order number if you know it.

    Live Chat:

    Live chat with us by clicking the "Chat" icon on the lower-right of most pages.
    This service is available during these hours: 9:00am-7:00pm Mon-Fri, 9:00am-5:00pm Sat, Eastern Standard Time

    Telephone numbers:

    • (888) 473-5810 - Orders Toll-Free from within the USA.
    • (517) 372-7890 - Orders / Customer Service (9:00am-7:00pm Mon-Fri, 9:00am-5:00pm Sat, Eastern Standard Time)
    • (517) 372-4161 - Record An Order (available 24 hours a day)
    • (517) 372-7880 - Showroom (11am-7pm Mon-Weds, 11am-9pm Thurs, 10am-6pm Fri-Sat, Eastern Standard Time)
    • (517) 372-7880- Repair Department (for fastest service, please use phone instead of email)
    • (517) 372-5155 FAX


    Address: Elderly Instruments
    1100 N. Washington Ave.
    Lansing, MI 48906 USA