| Home | Savings Center | Events | Brands | What's New | Login | Cart
|
contact us..
visit us.. get catalogs |
| help / policies
| email lists | gift certificates |
|
toll-free in USA | |
|
|
|
| ||||||||||
Elderly Instruments Testimonials |
Thanks to all our customers for their kind words!
"Just wanted to send you a pic of some of your US based clients. Represented here at a three day jam session are some of your supporters from Atlanta GA, Palo Alto CA, Austin TX & Eagle MI. Although all you see here are Martins, there were plenty of Collings and Taylors there too - as well as other fun stuff like my Wechter-Scheerhorn squareneck. We had and always do have a fun time - even when we're not making music. Anyway, they all proudly own their Elderly t-shirts having made the trip to N Washington Ave. We thought you might like a pic of our 'Elderly' day."
L-R: Ed & Sharman Mullen (Atlanta GA), Derek Kidd (Palo Alto CA), Matt & Deb Carl (Eagle MI), Melissa (kneeling) & Denny Joe (Austin TX).
Also see these magazine and newspaper articles about Elderly Instruments.
"Hey, Stan: Thank you for your inquiry on my purchases. Dimitrios was very helpful with my quest for a banjo head. Unfortunately my first choice would not work and I had to go with a calf skin head. The installation was not as bad as I thought and the instrument is back together and sounds fine. Again, thank you and your staff for all your help."
-- Larry, via email 11/11/09
"Stan, I am in Australia and have just received my order. I am just reporting that all went smoothly and I am a happy customer. Keep up the good work."
-- Ken (from Australia), via email 11/10/09
"Stan, This is my second item from you folks...and yes I enjoy the service. I could easily buy it on any of several sites. You are a site for guitarists."
-- Larry, via email 11/10/09
"Stan, Just received your email notice on the new catalog to be mailed soon. It got me to thinking... The only purpose of this note is a simple "Thanks". Why? Just because Elderly has brought me a sense of musical well being over the years. At 58, I've enjoyed a lot of fun and assorted instruments that have arrived and departed in my journey. I don't have an excess of money so its important to plan the trip carefully. Elderly has proven to be an extraordinary travel agent for me. A stunning pre-owned Collings I-35 from your shop sits in my living room. Each evening when I pull it out, I think to myself, "Thanks, Elderly." Then, I take a trip and loose myself in the music somewhere along the way.No need for a reply. Thanks for doing what you do so well. It doesn't go unnoticed."
-- Larry, via email 11/6/09
"Hi Stan...As a long term and loyal customer since the East Lansing basement days I would like to take a minute to assure you that your staff still goes all out for the customer with the same enthusiasm that you showed back in the day. Thanks for instilling in them the value driven approach that has served you so well for so long."
-- Chuck, via email 11/6/09
"Hi Stan, I appreciate your note and I want to say it's been a VERY good experience! I would recommend your store to anyone looking for a guitar for sure. Thanks for the excellent service and easy going attitude! Thanks again!"
-- Wayne, via email 11/6/09
"Thanks. It was a good experience. The instrument arrived promptly, seems to be in fine shape, and the price was competitive."
-- John, via email 11/6/09
"Just a thank you for having the most fantastic musical inventory in the country."
-- Kevin, via email 11/6/09
"Mucho gracias. I have chosen to do business with you, mostly by mail or over the phone, since 1974 while living all over God's green earth rather than patronize local stores because of the fine service I get from you. I have purchased at least 4 guitars that I can remember from you and sold you back two more. Thanks again!"
-- Robert, via email 11/5/09
"Hi!! You/he/she has arrived to me the guitar Collings D2H 1999, everything ok, compliments for your professionalism, the guitar is perfect in everything, as new, and very very very good sound. Best best regards."
-- Francis (from Italy), via email 11/4/09
"Stan: Thank you for your very nice email. I am very happy with the items I have purchased from your store in the past and have found your online prices to be very competitive. I will make sure to check you website before purchase anything online.FYI - my wife and I met at MSU when we were in school there back in the late 70's and we have very fond memories of Lansing. We get up that way every now and then and will make it a point to stop by and say hello the next time we are in the area."
-- Robert, via email 11/2/09
"Stan - thanks for the follow up. I needed a harmonica for my son's birthday, and when I saw your store as a recommended source (I think it was from Idiot's guide) I was comfortable ordering from you - I am aware of your reputation because I am a multiple Martin guitar owner and follow (but don't contribute much) to the unofficial Martin bulletin board."
-- Christopher, via email 10/30/09
"Hello Stan, Thank you for contacting me. Yes, shopping with you was a very good experience. I couldn't find GHS 1800 strings anywhere. Here in N.C they don't know much about Jazz guitars. I will do business with you again."
-- Mike, via email 10/30/09
"Hi Stan - Thanks for your email. The braz d2h arrived here in the Shetland Islands today in great condition - it's even better than I thought it would be. Collings make real good guitars. Please thank Dawn, Josh, Brandon and your great staff for there help in getting the guitar here. I will be passing on your great store to fellow Shetlanders. If they need an instrument they'll know where to come. All the best. I will send you a post card from this islands shortly. Many thanks."
-- George (from The Shetland Islands), via email 10/28/09
"I recently purchased a Martin OM-21 from Elderly and want to tell you how satisfied I was with the service I received and, of course, the guitar is beautiful both in appearance and tone. I am sure I will be making further purchases from Elderly."
-- Dave, via email 10/28/09
"Thanks for your mail. By the way I got the parcel with my strings yesterday in the mail. I have bought my strings through your shop for a number of years now and am always happy with the service I receive. Many thanks."
-- Robert, via email 10/28/09
"Thank you. The instrument was received in fine shape -- and quickly! Very much appreciate your attentiveness to this order. "
-- David, via email 10/26/09
"Just wanted to tell you at Elderly how pleased I am with my order. The guitar was exactly as advertised if not better and shipped fast. Thanks again for a really good deal and I’m sure we’ll do business again in the future."
-- Joe, via email 10/26/09
"Good evening. This is the first instrument that I have bought from you. It's fantastic. I purchased the 2009 Steve Howe MC-38 Martin. The tone is incredible. It plays, looks and sounds great. The price was very competitive. Thanks for a great buying experience. "
-- Bob, via email 10/23/09
"Hello Stan, My name is Antonio and i am getting my money's worth out of my purchase from your establishment. As you can probably tell, I don't use my email frequently. I appreciate the courtesy email from you. Keep me posted. Thank you."
-- Antonio, via email 10/21/09
"Hi Stan, What a great system you have set up there. USA to Sydney in a week via IPA! Great prices. Great service. Bloody brill, mate! "
-- Chris (from Australia), via email 10/21/09
"Just wanted to take a minute to acknowledge the arrival of my new guitar and the knowledgable and friendly assistance of the folks at Elderly's. I have never been to your store and it's hard to buy a "favorite" guitar sight unseen. I spoke with "Brandon" in your sales dept. last week and we talked about what I wanted in a 52 VINTAGE TELECASTER like I used to enjoy for so many years. We discussed today's reproduction guitars, set ups, etc. Well, the guitar arrived yesterday afternoon and what can I say. After allowing a couple of hours to warm up to room temp., I opened the "eye candy", nostalgic tweed case, complete with orange interior and looked at the familiar looking guitar. Picked it up and felt the more than familiar "U" shaped neck and smooth feel. A minute of bringing it up to pitch and another few seconds of "tweaking" it again, showed that the tech who set it up had indeed paid attention to what I had asked for in a fast, low, action. Intonation is dead on and the rest of the evening was spent enjoying the satisfaction of a "new" ..... "old friend". Thanks for the opportunity to take a giant step backwards, and a salute to the techs and friendly folks at Elderly's. I will look forward to our next business, whether just accessories or things of a bigger nature. It's good to have you there. "
-- Sam, via email 10/20/09
"Dear Elderly, Just received the Shaw high D whistle today and what a beauty it is. And how easily it plays. The tone is wonderful, too, and close to my $400 Abell high D whistle. And I am very grateful for the nice plastic carrying case it came in."
-- Ralph, via email 10/19/09
"Just received my order this morning. It arrived in great shape. Tuned it up and played some tunes for an hour or so. The action is great and it sounds terrific. Thank you so much!"
-- Jeff, via email 10/19/09
"Thanks and kudoos to everyone at Elderly and a special thanks to Stan for putting together and maintaining an exceptional company. I recently traded a Gibson Lucille for a new guitar. The Gibson had been languishing in a closet from disuse as my musical interests have changed direction over the last several years exclusively to acoustic music - bluegrass and gospel with an attendant re-interest in folk as well as playing in a full fledged mandolin orchestra. My new Guild twelve string, an F-512, arrived yesterday safe and sound. She is a "beaut" and better still she was all set up and after tuning her up, she sang like an angel. It had been over thirty years since I owned and played a 12 string, but last night the Guild helped me recall a number of tunes played by Leadbelly, Josh White, the Roof Tops, as well as an old favorite Elizabeth Cotton tune, you know the one. This is the third instrument that our household has adopted through Elderly, the second for me; my wife, the banjo player in the family, has the clawhammer. Each acquisition has been a great experience. Each instrument came properly set up and ready to play. This third instrument, however, was my first, ever, experience of trading in an instrument at a store more than 1,000 miles away. Mel and Paul made the trade in portion of the transaction smooth, painless, and fair. Last night I had a number of new tunes that I needed to work up for our upcoming mandolin orchestra performances; but, last night I just could not put that Guild down as she led me down memory lane. One last comment, I suspect that pretty soon the word is really going to get out that Guild under Fender's umbrella is still building a great playing and sounding twelve string guitar that lives up to the Guild reputation of earlier years."
-- Dave, via email 10/16/09
"Great store!"
-- Dennis, via email 10/14/09
"Hi, Received the Desert Rose banjo today safe and sound. Fine instrument. Amazing condition for a used instrument. Thanks much."
-- Gordon, via email 10/14/09
"To whom it may concern: The H&D Custom SD I ordered for myself arrived last week and is in perfect condition. The Edirol portable recorder I ordered for the Canton Public Library arrived today and is operational. Thanks."
-- Leo, via email 10/12/09
"I got the Guild CO2C I ordered. I am as happy as a pig in the mud. Exactly as I was told it plays. Much thanks to everyone for excellent sales and service."
-- Kent, via email 10/12/09
"Just wanted to tell you that I am more that satisfied with your customer care! I ordered a Martin LX1 on Tuesday and had it in my hands on Friday! That is USA-Germany! When ordering I added that I wanted to take it with me during my holidays in Greece so that it was important to get it early. You did it! Please tell the guys who are responsible for this that they did a great job. "
-- Wolfgang (from Germany), via email 10/10/09
"Received the guitar yesterday, excellent condition. Thanks very much."
-- Chuck, via email 10/9/09
"Today I received the items in my original order which had been back ordered. Everything is in good shape and I thank you so very much for the manner in which you handled the order."
-- Evret, via email 10/8/09
"Dear Stan, I just wanted to write to you and tell you about some of my experiences I have had buying items at your store over the past few years, Whether it is purchasing a import such as this Breedlove, or a hand crafted guitar like the Taylor T-5, your staff always answers all my questions and handles all my requests. The used Breedlove came professionally packed, and looks as if it were new! I go to other stores and even look at e-bay, but when I find a guitar I want to buy I go to Elderly, because I know what I am getting, and you have the best prices. Thanks again to you, your staff, and your great store that supplies me with instruments and supplies."
-- John, via email 10/5/09
"Mr. Stan Werbin, Thank you for your store. I used to regularly drive from Traverse City, MI just to go to Elderly. I absolutely love it. I now live in Seattle, WA. Being a musical city one would think it would have a guitar store on par with Elderly, not the case. No store I have EVER been to comes close to Elderly in it's guitar selection, service, knowledge, or relaxed feel. Thank you."
-- Rob, via email 9/29/09
"Thanks, I just got what I wanted and faster than I expected. You guys are so awesome. Great service !!!!!! "
-- Javier, via email 9/29/09
"The order came in today, thanks for being so speedy with every thing I have ordered! Awesome!"
-- Donnie, via email 9/29/09
"Thank you very much...you are all great...I received the banjo in 8 days ...a record for here! Its a beauty and sounds like a dream...love it so much. Thanks for everything. "
-- Steve, via email 9/27/09
"I just wanted to drop you a note to tell you how pleased I am with my latest purchase .. a Sigma DR 28H. The tone is amazing, the fit and finish are excellent an this guitar has genuinely impressed a friend of mine who owns several other, much more expensive Martins. It's always been a pleasure doing business with Elderly Instruments. "
-- Jon, via email 9/23/09
"Hi Stan, Thanks for the email, I was very impressed with my experience with Elderly Instruments. I will be buying all my strings from you from now on! Thanks again. "
-- Nidal, via email 9/23/09
"Hello Stan, Though I realize that this email was most likely generated automatically, I do wish to thank you for the wonderful service you've provided me over the years. I've purchased both a banjo and guitar from you (dating back to 1993 or so, pre-internet!) and all my supplies since then. And though my musical proclivities have always tended to be cyclical, I always seem to gravitate back to Elderly when the circle comes back around. So, thanks for being there so many years later. Happy to have been a small part of your continued success! "
-- Bill, via email 9/22/09
"Hi, Thanks for the introduction and I will add that your personal approach is welcome. A little spam won't bother me if it's interesting, don't worry.I lived in Lansing in the eighties when I went to college, and visited many times - i purchased an ES-345 and a '52 Telecaster Replica from your store I believe, along with strings, picks and the like. Here I am now in Kansas City, and I don't think there is a single quality music store in the area. I've always used Elderly as my benchmark when I experience a new store and nothing ever comes close.
Now that I'm playing again ( 10+ years of not playing, man my fingers are SORE ) whaddya know, I'm shopping at Elderly again! My suggestion-box item is to keep doing what you're doing, your store is perfect except it's too far away. Also, Kansas City is underserved..."
-- John, via email 9/20/09
"I am delighted to be a customer and a client of Elderly... I only wish it had been sooner and when I lived in Michigan (Traverse City ) ... I live in Charleston SC and look forward to getting my next guitar from you.. that would be number 14....I have played for over 40 years and I am excited that there is still a music store founded on the passion and life style for music vs earnings per share.... I once worked in a Music store in my home state of Ohio and it wasn't for the cash... it was the best job I ever had... now I am a bank executive ...
I am a ND fan so don't place too much stock in the Ohio Connection,,, once you live in TC you realize what a great place Michigan is.. my favorite place is Sleeping Bear.. that's where the ashes go... very best to you and I hope we have chance to meet or chat one day!"
-- Mark, via email 9/20/09
"I received the Sunburst D-55 Guild from you guys this afternoon. Stunning guitar, beautiful tone! I just had to say thanks for everything. I appreciate the careful packing and fast shipment too. This ones a keeper! Thanks again."
-- Jeannie, via email 9/17/09
"I am very pleased to have found your company and the price was very reasonable and I will certainly do business with you in the future as well as recommend you to my friends."
-- Randy, via email 9/15/09
"Ciao! Thanks Stan, I already know "Elderly Instruments", my hobby is build banjos...I not so much money, but surely, i ll not hesitate to buy somethings when I'll need. "
-- Alioscia (from Italy), via email 9/8/09
"I think highly of you guys. You are ethical and have great integrity. "
-- Gus, via email 9/8/09
"I received an email stating that my order has been shipped and I should receive it tomorrow. All I can say is WOW, you really have impressed me as a CEO who cares and one who obviously still understands true customer service. Thank you, you have gained a repeat customer I can assure you. All the best."
-- Gary, via email 9/8/09
"Great service and great product value. Bought a used Martin D-35 and it was exactly as advertised. My future purchases will be with Elderly Instruments."
-- Malcolm, via email 9/8/09
"I received the banjo heads in fine condition. Thanks for the fast service."
-- Tom, via email 9/8/09
"I shopped around before I made a purchase from you. It was your shipping price that sold me. Thanks for not squeezing out another dollar or two. Good communication and fast shipping are also important. Thanks I'll purchase from you again. "
-- Tom, via email 9/6/09
"Thanks Stan, I was most impressed with the communication of your service team, and the speed of shipment. You will certainly remain on my list of preferred suppliers and front of mind for future guitar needs."
-- Asrar, via email 9/4/09
"Hi Stan--thanks for the welcome--as you probably know there are not so many places on line where you can find a Saga SS10 banjo and for the best price anywhere to boot. I will be coming back from time to time for related literature and discs. I also want to tell you that I received my banjo a day before the tracking devise told me that I would. So---so far so good."
-- Carl, via email 9/1/09
"Hello Stan, Thank you very much for the information on Elderly. I enjoy your web site very much. As I have written you in the past, your staff has always treated me very well on orderings from Elderly. Regardless if my order was a few guitar picks, strings or a guitar. I enjoy the guitars that I purchased from Elderly in the past. They are very special to me. Without these great deals that you offered I could have never own these instruments. Thanks so much to all for a great, trusted store.! "
-- Milton, via email 8/31/09
"Thanks so much for the Super Fast service on my order. Sent in the order Wednesday afternoon and got it this morning. Can't ask for better. Thanks again."
-- Dennis, via email 8/31/09
"Hi, I just received the Gibson L-4 29/50s guitar. It arrived in fine shape. It plays and sounds great.The guitars I have bought from you (Gibson, National, and Cigar Box) are well described and have very fair prices. Even though you are 1500+ miles away, I consider you guys to be my local guitar shop. Any more info you have on the Gibson would be great - I'm sure my band mates will enjoy hearing about any stories. Thanks again."
-- Bill, via email 8/31/09
"Good morning- I know the lion's share of email you probably receive is either inquiries or complaints, that's why I decided to take a moment to tell you have absolutely thrilled I am with my recent purchase (1987 Taylor 810). Admittedly, I am a Taylor man, but there's something about the early Lemon Grove guitars that are missing from today's models (I also own a '99 310CE and a 2005 T5). I stumbled upon this revelation while recording my solo record, where I used a 1986 Taylor 810, owned by the studio. I wishfully hoped the guitar I purchased from Elderly would match my bliss, and I am happy to report it's not only met my expectations, but taken them to a higher plain. Amazing, amazing, amazing.I am also very happy with the customer service I received during the process. You folks are extremely kind and patient, and I must say, as someone who comes from the Curmudgeon Capitol (New England), it was very refreshing to deal with down-to-earth people (rather than snake oil salesmen who'll just tell you anything to make a sale). A friend of mine also contacted one of your guitar techs prior to my purchase to get a quick review, something he was happy to provide (and a HUGE factor in my decision to buy this guitar). Kudos to the shipping department as well for making sure my guitar arrived in great condition (very well packed!)
For what it's worth, you can sleep knowing you've now got a customer for life. Thanks again for your honesty, hard work and dedication to make this process flow like a river. "
-- Martin, via email 8/28/09
"Dawn, The violin you had sent to me is working out just fine. I like it very much and I thank you for your help in choosing it and sending it to me in a safe and prompt manner."
-- Eric (from Canada), via email 8/24/09
"Dear Dimitri, Jason and Raul: Thank you for helping me in my shopping quest for the Eastman archtop. Unfortunately, I did not order one from you, but I will continue to count on your store for the exact strings, instructional materials, and music on CD that I need. A loyal Customer & retired music teacher."
-- William, via email 8/24/09
"To Everyone at Elderly, I just want to send you all a thank you for the outstanding service and help that was provided to me by your company. I have been searching for a Martin D-16RGTL and had been given dates of 2-3 months wait by most dealers. I called Elderly on Monday of this week and was told you just got one in. I was told it would be checked out and shipped out to me the next day and it was. Here it is Thursday and I received the guitar in perfect condition. I couldn't be happier with the amazing sound of this guitar and with the great service I was given. Special thanks to Melanie who I dealt with on the phone. All of my future music related purchases will be with Elderly and I will spread the news to everyone. Thanks again and keep up the great work!"
-- Carl, via email 8/21/09
"Hello folks at Elderly, my Stratocaster came to me on schedule and arrived in perfect condition. I love this instrument. Thanks a lot for getting it to me. It's a hard model to find. Thank you for the strings as well. The ones that came on it are a little too light and bend too easy. I like the tones available with the S-1 switch system a lot."
-- Christian, via email 8/20/09
"Just a quick note to let you know my Martin OM-21 arrived safely and it was in better condition than expected. Your listing stated "excellent condition," Elderly must grade their guitars sparingly, for I would of given the guitar an EC+++ for the year of this Martin. This was my first purchase from Elderly Instruments and I could not be happier with my guitar and customer service. No disappointments, straight from the box. I usually buy my guitars from eBay and not one guitar that I received was as stated.... needless to say, I will no longer be buying from eBay, my future purchases will be from you. Thanks again for the wonderful guitar. "
-- Greg, via email 8/20/09
"A tiny little order and it's shipped in six hours? Wow -- and thanks."
-- Tom, via email 8/19/09
"Wow, my order came today!!!! That's REALLY FAST! Thanks much!"
-- Barb, via email 8/18/09
"Many thanks for taking your time for writing; it is always nice to receive Elderly's communications. I am most glad to have become a customer of your good store. I take the opportunity to give you my feedback in respect to the "A1" service received during my first purchase. Dawn Nash was always there answering my queries and assisting in a most professional manner even though my purchase consisted of only 10 sets of strings for my dobro (which are on their way, and will still take a little while to reach my country: South America, Lima - Peru). No doubt I will continue contacting Elderly on future purchases. Congratulations for your nice store, for its excellent customer attention and for the impressive stock of beautiful vintage guitars + accessories."
-- Carlos (from Peru), via email 8/17/09
"Just wanted to say THANKS - LOT - - - I got a 2004 Taylor 310 CE,L7 from Elderly on Fri and on Sat the Fedex truck pulled in my drive, WoW that was fast, Love the guitar, that makes my second guitar I have got from Elderly on line. SATISFACTION YES INDEED. Thanks again - keep up the good work."
-- Stephen, via email 8/17/09
"It was an outstanding purchase - the instrument was delivered with 100% quality, and no problems. I'm a perfectionist and your staff delivered!!! STEPHEN AND DERRICK were outstanding to work with and without hesitation would recommend your firm, for whom I had never heard of before, to anybody wanting to purchase with confidence, verve, and professionalism. I own two other Martin instruments and my technician who services my Martins annually, recommended you. Thanks again, for a great buying experience I will not forget!!! Tom Frye "
-- Tom, via email 8/16/09
"Have just taken delivery of a TP 30-64 sold by Elderly Instruments and would like to thank all concerned for your help. Am delighted with the guitar and your service was just great. It was delivered to me in Australia just one week after purchase in perfect condition. A pleasure to do business with you - thanks."
-- Leonie (from Australia), via email 8/14/09
"Stan. I'm very pleased with the Blue Star Lap Steel Guitar. The Sound is great and the delivery time could not have been any better. Thanks."
-- Bill, via email 8/14/09
"It is a 70 mile drive to Elderly Instruments from our home. I have never been disappointed in a visit. We bought a nice mandolin a few years back. It was an excellent purchase. thanks for such a great store."
-- Flip, via email 8/12/09
"Just a quick note to say thank you guys for processing my recent order, I can not believe that I got my strings on Saturday by FEDEX.You have by far the best Web site, I enjoy checking out the used Martins. I am stocked with strings for awhile and am enjoying the two Martin books."
-- Peter, via email 8/12/09
"Greetings, I have to take the time to comment on service at Elderly Instruments. Last week I was trying to find new tuning pegs for my elderly Martin Uke. I called everywhere including Martin, to no avail. I called the repair dept. at Elderly. I am sorry I did't get the fellow's name, but he told me what he did, even to the point of what size washers I needed so that I wouldn't have to enlarge the holes. I went to your websites and three days later I had my tuning pegs (and a few other things). You guys are great. Thank you and congratulations on getting a new customer!"
-- Martin, via email 8/8/09
"Good Morning, Just wanted to thank you all for the excellent service I received this past week from the folks in the appraisal and sales department.I traded a much loved Martin for a Taylor nylon string guitar and the entire transaction was a pleasure. Each person I dealt with was courteous, prompt and knowledgeable. I received what I consider a very fair deal. From now on Elderly will be my first choice for all of my musical needs and I will recommend Elderly to all of my friends. "
-- Ed, via email 8/5/09
"Hi, I just received my new Vintage Hot Rod '62 Strat in Olympic White. What an amazing guitar I can't put the thing down! I don't know if you set up your guitars before shipping. But, if you do, my compliments to your set up guy. My strat was flawless, set up perfectly, and played like a dream right out of the box. This is my third guitar from you guys. I also bought a Gibson Dobro 60D and SG '61 Reissue. All amazing axes! Thank you for your great customer service and attention to quality and detail. Your products, pictures, and descriptions are the best. I am one happy guitar player thanks to Elderly Instruments and hope you guys stay in business for a long time."
-- Chris, via email 8/5/09
"Very Cool. You're welcome. BTW, my 710 came back out of the shop Friday sounding great - thanks to Scott!"
-- M, via email 8/2/09
"Dear Sirs; I just wanted to compliment your staff on the prompt handling of my recent order. This was the second order I've placed with your company, and I have been totally delighted with your fast and efficient service! My last order was placed on Thursday, and I received it on Monday! Wow!I just think you deserve a pat on the back and a little appreciation. Thanks!"
-- David, via email 7/29/09
"Hi, I'd like to thank you guys for sending my shipment of Petros Finish Restorer and Polish so quickly and for packaging it well. The stuff works great and I appreciate the service. Thanks."
-- Danila, via email 7/28/09
"Dear Elderly Team - I just proudly received my 65 Strat which I had ordered through the web.This is to thank all of you for your great customer service, shipping support and a big heads up to your workshop! The instrument arrived squeaky clean and even the case showed no signs of dust! ( Not always the case with other vintage dealers) Compliments! I'll be back! "
-- Gerhard, via email 7/24/09
"Exceptional instrument! Great case! Worth every penny."
-- Dan, via email 7/23/09
"Thank you. I have always been impressed with the quality of service I receive from Elderly Instruments."
-- LH, via email 7/23/09
"Gentlemen: I am in receipt of the Fender Tex-Mex pickups you put my name on some time ago. I appreciate you doing that and want you to know that I enjoy doing business with you. I will continue to spread the word about you. Thanks."
-- Greg, via email 7/23/09
"Hi guys, While checking the internet for information on tenor guitars, I came across your website. There is very little information or market for tenor guitars in Australia. I have played 6 string guitars all my life, and recently bought a tenor banjo (Samick brand), as I have always loved the early jazz guitarists who played both banjo and tenor guitar. I have heard Nick Lucas' version of "Tiptoe thru the tulips", and wondered if he is playing a tenor guitar on it. What a fantastic collection of instruments you have -- I am totally blown away.I just wanted to say thank you for putting up such a great website ; I have spent a lot of time poring over it. If I had a spare $17,500 I would definitely buy the Nick Lucas tenor guitar you have -- and I love the electric baritone ukulele -- what a crazy instrument. Anyway, once more, thanks, thanks, thanks. If I ever make it to the United States, I will try to look up your store. "
-- Richard (from Australia), via email 7/21/09
"Just to let you know I received my Pennywhistle and I’m trying to understand and remember the different notes. I do believe that I will enjoy this instrument once I have time to spend practicing on it. Thank you."
-- Howard, via email 7/20/09
"Dear Mr. Werbin, Thank you for your e-mail on 7/14. My name is Toshitaka ...., 86 years young, and was good saw player's friend of Charlie Blacklock and Viola , his wife. I appreciate very much for your prompt sending of Blacklock's 30" saw. I have received the goods right after the Independence Day in good condition. I really thank you for your quick handling to my small order. We have very hot season from now on. Please take good care of yourself."
-- Toshi (from Japan), via email 7/19/09
"Thank You!!!! I'm looking forward to having a 5 string again. It has been about 40 years since the FBI took away my last one....A very nice vintage S.S.Stewart short scale."
-- Peter, via email 7/9/09
"G/Day Stan, Thanks for your email..I just want to tell you that your company`s service is fantastic. I sat at my computer on a Monday night and made my order online. Friday lunchtime I got a call to say that my order had arrived. That is from you, over there in the u s a, to here at my door in Brisbane Australia."
-- Rob (from Australia) , via email 7/9/09
"Your company is OUTSTANDING!!!! I love my taylor 355, after playing that I sold my older $99 12 string gitahs.... this instrument is INSANE. "
-- Al, via email 7/8/09
"I frequented your store during my time at Michigan State in the early 1980s. Saw your owner quoted in today's Wall Street Journal. Had not thought about you folks in years. Good to see you are. Your web page is now on my favorites. "
-- Matthew, via email 7/6/09
"Stan, I had a great time at the Road Show and shared with the sales manager about my guitar class.(Belding Middle School with 104 guitar students) He was gracious enough to send us 20 shirts! The problem is I didn't get his name so I can't send a thank you note. Could you please send his name, I have the rest of the info for Taylor.I had an equally great time at Martin Day. I sat in for a while but had to leave before Larry got there. My new Martin XC1T has been outstanding and I have been having the time of my life. I recently took a Song Writing class from Mike Miles in Chicago and my fellow class mates where equally impressed at its versatility.
Thanks again for all that you do for music and musicians."
-- George, via email 7/4/09
"Dear Mr. Werbin, We've never met, but I make a pilgrimage from Chicago to your store a few years ago. It's clear that you are in "this" for more than the money, and I thank you for your presence in the market. You have always answered e-mails in a quick and helpful way, and your web site and in-store presence makes for great times for guitar lovers (especially for guys in their 50's like me).You are one of the people that make the "have-nots" feel sort of included by having a $65 knock-off next to a $23,000 Tele on your web page. You know, it's like anything is possible. Thanks for a great presence in the market. A lot of people appreciate being able to afford some part of the heritage of vintage guitars and amps. You provide that."
-- John, via email 7/3/09
"Dear Mr. Werbin, I am compelled to E-mail you once again to complement a member of your always excellent staff. His name is Dan (I did not get a last name, unfortunately, but I have no doubt you will know who he is). At the time he was serving at your DVD/CD/BOOK area. Recently, my wife commented to me that she had heard a certain tune on the radio by Jorma Kaukkonen which she thought was entitled "Izzy's Blues" . She said that she really liked it and would like to get a copy of it. BTW - we have a German Shepherd Dog named "Izzy" (after Isildur - you may get the connection) which may explain some of her attraction to the tune. But I digress.I "Googled" "Izzy's Blues" to no avail. I went to "CD Universe" and searched on Jorma's discography. I found his latest CD "River of Time". Unfortunately, there was no track listing for this volume. I then called on (up) my "weapon of last resort" - Elderly, and wound up being connected to the above-mentioned Dan. He took the time to obtain a copy of the CD by Jorma and advised me that there was a tune on it entitled "Izze's Lullaby". I told him that I thought that would be the track in question. I asked him if he would be able to save a copy of the CD for me as I am local (Dimondale) and could come in the next day (today, actually) to pick it up. He advised me that this would be absolutely no problem. While we were talking, I told Dan that I had received one of your E-mails (I am on most of your lists) and was interested in Levon Helm's latest entitled "Electric Dirt". I asked if it was in stock. He checked and said that it was. I asked him to hold a copy for me and he advised he would.
I came in this afternoon and was waited on by Jeremy who located the requested discs that Dan had saved for me. I purchased and went away a very "happy camper" - able to please my wife (Jorma's disc) and myself (Levon's disc). I just wanted to say that I think what Dan did goes "above and beyond the call" of regular Customer Service. In this case, I thought it was exemplary. He could just as easily have told me when I called to "check the Web Site" , but he took the extra time to do the "legwork" (minimal as it may have been, but he did it nonetheless). I was impressed, to say the least, which is why I am sending this long missive to you. I have E-mailed you before concerning the impressive service I had had from Mr. Reitz (Chris - I hope I spelled his last name correctly). I work in a Gas Station and receive tons of #$^* from the general public and I always appreciate getting a complement. When I believe I have received service that deserves one, I give one. IMHO, Dan deserves this one. Please share it with him. Also, Jeremy, as always, was courteous, prompt, and helpful attending to me "behind the counter" this afternoon when I came in to make my purchase. Actually knew me by name as a matter of fact. Shows you how long I've been doing business with you, doesn't it ? Because of the excellent customer service I have obtained in the past, and expect to obtain in the future from your establishment, you can rest assured that (as the "Governator" - Arnold Schwarzenegger says) I'll be back !!! "
-- Gary, via email 7/1/09
"Hi. Just wanted to let you guys and gals at Elderly instruments know i just received my bigsby tremelo. It was very easy to install, and I am very pleased with my purchase. and I will continue to do business with you as my needs arise."
-- Roy, via email 7/1/09
"I got my ibanez I ordered from you and I just wanna say I am 100% happy with it and with my dealings with you guys and I will 100% use your store again."
-- John, via email 6/24/09
"I dropped two guitars (Gibsons) off at your repair shop on Saturday, and on the way out purchased a new Taylor 814ce. Just gotta say, what a guitar!!! Gigged with it Sat. nite, and it rocked. I’ve never gotten a better live sound. I have numerous Martin and Gibson acoustics, and while they’re still my favorites, my 814 is truly a head turner in both sound, and looks. As always, received my usual fine service from Elderly, upstairs and down. Please thank your staff accordingly."
-- Buck, via email 6/22/09
"I actually had planned to write to thank you for the stellar service in getting out the CD that I ordered. Thanks for the follow-up. "
-- De, via email 6/16/09
"Stan, I appreciate your follow-up as well as the excellent customer experience I had with Elderly Instruments. I wish you the best in the future and I'll be back for more. "
-- John, via email 6/13/09
"Just wanted to say Thank You for your prompt attention to my order of a dozen 814 Vinci Med acoustic strings. I ordered them on Sunday evening, and got them today ... Wednesday afternoon...WOW! unbelieveable....that's quick ... I can only find Vincis at Elderly, and have ordered several sets in the past, and have always been extremely satisfied with the service I get from Elderly. You guys rock! Keep on keepin' on... Thanks again from the Land of the Pink Flamingos..."
-- Andrew, via email 6/10/09
"Thanks for saving me postage by combining the order. I made a mistake and forgot to order everything together. You have great people working at your store."
-- Arbus, via email 6/10/09
"Hi, Bass got here today in good shape. Thanks for a smooth deal."
-- Peter, via email 6/10/09
"Thank you for my beautiful ukulele. I received it way faster than I was expecting. Absolutely love it. Thanks again."
-- Kaia, via email 6/9/09
"I received the 1976 Fender Stratocaster Monday afternoon and it sustained no damage during shipment. Thank you for the excellent packing job. The paper in the guitar case behind the headstock and neck added plenty of cushion for any unforseen mishaps. I appreciate the extra attention you gave the instrument in packing it.Thank you very much for everything and I am looking forward to hearing about the Fender Strat American Deluxe HSS when it comes in from Fender. If you guys could do the same packing job you did for the '76 Strat I would greatly appreciate it. Have a really great day."
-- Christian, via email 6/9/09
"You guys are absolutely phenomenal in every way imaginable. Best, fastest and easiest out of any place I've ever ordered anything from. If I'm presented with any situation for spreading the word, I definitely will. Again, thanks a million!"
-- Ian, via email 6/3/09
"I wanted to write to let you know how pleased I am with the frailing scoop that "Stretch" made in my Bart Reiter Whyte Laydie banjo recently. I had asked for a special shape which involved some extra work, and it was done with real craftsmanship and care. It's a relief to know one can trust a treasured instrument to your repair staff."
-- Patrick, via email 6/2/09
"I rec'd my package today. Thank you so much for your fast service!! And for the free shipping - I was very willing to pay for it in order to have the package arrive in time, but you guys got it to me in plenty of time for FREE. Very much appreciated!!!"
-- Nikki, via email 6/2/09
"Received the capo yesterday. Very fast delivery. It fits my Dulcimer perfectly. Thanks."
-- Betsy, via email 6/1/09
"Thanks for your e-mail, I've been shopping with Elderly since the late 70's and have bought and sold guitars and banjos with you over the years."
-- Bob, via email 5/29/09
"A special THANKS Steve for your help with my recent order. Goods have arrived intact & safe."
-- Pete (from Australia), via email 5/28/09
"Good morning – I wanted to send a quick e-mail regarding my recent purchase from Elderly. I bought a Saga open-back banjo (SS-10) to replace my starter about a week ago. The banjo arrived on time, and the set-up is perfect! It is a beautiful instrument with no flaws. I played it during practice with the trio I play with, and the sound is amazing: loud, clear, with great resonance. I am greatly impressed with every aspect of Elderly: from the customer service representative, to the instrument set-up, to the careful packing, and the beauty and quality sound of the banjo itself. When I buy any future instrument, I am going to call Elderly."
-- Mark, via email 5/27/09
"Received my order today. Looks good. Thank you for the prompt service and reasonable shipping rate. It happens I live way out in the Nevada desert. So my attempts at learning the harmonica can only annoy the coyotes and they howl anyway. Thank you once again."
-- 5/26/09, via email Steve
"We received the autoharp strings in less than a week and your price was the best online. We will definitely be shopping with you again. Thanks!"
-- Patrick, via email 5/22/09
"Hello Stan, This is kind of Elderly Bob. I couldn't be happier with the guitar I purchased from you. The packing was first rate and shipping was fast. The guitar is first rate and it is a keeper. Thanks so much. I'll be sure to spread the good word about Elderly. "
-- Bob, via email 5/18/09
"Hello, We received the Dusty Strings Hammered Dulcimer today. Upon inspection we have found it to be in excellent condition. Thank you very much for offering this instrument. My wife and daughter have played it all day and I am sure will enjoy for years to come."
-- David, via email 5/18/09
"Helloo!! 2 days ago I got a Samson "Old Growth" Walnut bridge & some GHS strings for my Deering Little Wonder, which I got from you guys in a great trade deal in 2007...I HAD to send a couple of pics...the black drumhead I got last year from you as well! Thanks for ALL your fine choices over the years...Hope there's many more."
-- Robert, via email 5/17/09
"Just a quick note regarding a recent repair from the Elderly Shop. I recently brought a Gibson Gospel , (I purchased new from Elderly around 1993 or so) in for some repair. Paul Schotko was the tech handling the work. The guitar had developed a buzz, (it's never had any work done I play it often and I'm not very gentle) as well as some other issues. After inspection, Paul discovered an issue with the bridge being cracked and the saddle was out of place as well. Paul installed a new, better quality Martin style bridge, crowned/polished the frets and performed a set up etc. This guitar has never played as good as it does now, it has the exact action I prefer, is real easy to play (not always true of the Montana Gibson's) and rings like a bell. A special thanks to Elderly and to Paul, for the attention to detail and the great work. Will be seeing you folks again in the near future."
-- Terry, via email 5/15/09
"Hi Folks! Forgot to mention in my order a few days ago that I am glad you guys are still around!"
-- Alan, via email 5/11/09
"Thank you very much, Stan Werbin;The machines and strings I ordered were received in good order and are already in use! You are very kind to take interest in this small order; wish you were in our area! Should I need additional supplies, I will certainly remember your website as a source. "
-- Charles, via email 5/10/09
"My order for some books and videos came in today, only 3 days from making the order. You guys are fast and reliable. Thank you again."
-- Matt, via email 5/7/09
"Got my Martin D-41 Friday, and it's everything I hoped for and more. Really like the softer tone. Thanks.."
-- Tom, via email 5/4/09
"The GUILD ROTOVERB (c.1969)I ordered from you a few days ago arrived in the mail today, I just wanted to say Thank You - I've been looking for this odd/old effect for many years, and I'm quite pleased to now have it! Everyone I talked to was friendly, courteous, and professional!"
-- Greg, via email 5/4/09
"I just received my Breedlove C10. It is all I had hope it would be. Been a pleasure to work with you all. Til next time!"
-- Mark, via email 4/29/09
"To whom it may concern... All too often people are quick to complain when something goes awry...I just wanted to take some time and commend your establishment concerning my recent purchase...A new Baja Telecaster...I was a bit apprehensive about ordering a guitar without trying it first..I spoke with one of your staff( I'm sorry that I don't remember his name)but he assured me that Elderly checks out each and every instruments that passes through...Well my guitar arrived within two days of my order and did so perfectly...I've only put it down so I could write this note..I've been playing guitar semi professionally for 40 years and I'm very fussy about my equipment..I want to tell you that you have earned my confidence and I'm looking forward to doing more business with you in the future..Thank you. "
-- Anthony, via email 4/28/09
"Just a note of thanks for your selling of fine products at such a competitive rate: every bit counts, and it does matter in making a choice of who to purchase from (rock-bottom-price+free shipping). For folks who play often, and out of love for the instrument, playing with nice sounding quality strings beats the heck out of playing on old "dead" ones for the sake of saving money; Your great prices allowed me to buy bulk of my favorite premium strings, plus a back-up set for another member who plays cello, it is truly a big help.Hoping all good things come your way for being fair to others. Cheers."
-- Jon, via email 4/24/09
"I wanted to write and thank you for the great service on my most recent purchase. I bought a used OM-18V that you had on consignment last week. I was amazed at the very prompt shipping – the guitar arrived two days after purchase on a Saturday (FedEx). The guitar was packed perfectly. The great thing is that the condition of this guitar far exceeded my expectations. It was graded EC+, but you really could have said “near mint”. The best part is that you obviously set the guitar up, dressed the frets, and put new strings on it. Lastly, this guitar sounds amazing. The OM-18V is not made any more and I had been looking for one of these for a few months. I’m glad I found this particular guitar on your website. This is by far the best used guitar purchase I’ve ever made.Thanks again for everything. In the past year I have bought a mandolin from you and now this Martin. I will certainly buy from you again! "
-- Bob, via email 4/22/09
"Thank you for the email. I certainly had a pleasant, efficient experience with your company. Thank you for such prompt service."
-- Andrea, via email 4/17/09
"Mr. Werbin (Stan), I would like to let you know about my first experience with Elderly Instruments. I had been looking for a Martin XLM Tenor for almost a year for my father's (who is a long time customer of your firm) 80th Birthday, with no success at our local retailers. I had found one the week before the party and the vendor sold it before I could pick it up (long story). With one week until the party on Saturday April 4th I was not a happy musician knowing that Dad would not have his guitar. I called your toll free number and a gentleman "Joe" was just getting off duty but took the time to listen to our situation, see if you had one in stock, and helped me arrange for second day air delivery. With Joe's help we have one very happy 80 year old musician! THANK YOU to Joe and your staff!"
-- Glen, via email 4/15/09
"Stan thanks! What I ordered was exactly what I wanted and it was shipped in a timely manner. Thanks again!"
-- Cary, via email 4/14/09
"I just wanted to tell you how impressed I was with your quick service. I ordered the strings and TWO days later received them at school. I have already replaced the strings on 10 of the school dulcimers and have about 5 left to do . Thank you for your great service! My students and I appreciate it."
-- Paula, via email 4/13/09
"I just wanted to send a note to thank Kjell for repairing the crack and making other adjustments to my Martin guitar. I picked it up this afternoon and when I got home was happy to discover that it is easier to play and sounds great. Thanks so much. "
-- Sarah, via email 4/2/09
"Thank you for all the materials you offer at Elderly Instruments. It is a Mecca for me and I love to go and soak in the feeling of being there whenever I can. Money is tight right now, so it will be a bit before I get in again, but I’m still loving every purchase from you guys and using them often! You guys are awesome, so keep up the good work!"
-- Dave, via email 4/1/09
"I just wanted to take a second to extend my thanks to Johnny in the repair shop. He helped resolve an issue with my Goodall the other day and did an excellent job (above and beyond service). Been enjoying the guitar much more since he worked on it."
-- Andrew, via email 4/1/09
"I just received the used 2007 Martin D16GT I ordered from yall last week! I haven’t tuned it up yet, but as far as looks, condition and customer service, I couldn’t be happier! Thanks for the guitar at what I think, so far, is a really good price!"
-- Charles, via email 3/31/09
"Over the years, I've heard many good things about Elderly Instruments. I knew that you had a selection of prime new and vintage instruments that was (and remains) unmatched in the United States. Since I spent much of my time with folk, roots, country and bluegrass musicians, I also understood that Elderly's staff knew what they were talking about and provided reliable advice. I saw that your prices were competitive with other, much larger, music stores. But what Elderly has that makes it stand head and shoulders above the large chain stores is a level of customer service that will make me come back to you again and again."
-- Graham, via email 3/27/09
"Thank you very much. I am very satisfied with your service and understanding."
-- Andy, via email 3/27/09
"Hi, I have been struggling with trying to find tuning pegs for an old Dixie Banjo Uke I got for my daughter. Nothing seemed to fit and I was at my wits end. I phone your repair department and Joe was very helpful and assisted me in finding a solution to my problem. He was kind, did some research, phone me back and helped tremendously.Three cheers for Joe!!! Can't wait to hear my girl play this shiny chrome thang."
-- Jim, via email 3/24/09
"This is my second time doing business with you on line. It has been great! Thank you!"
-- Greg, via email 3/23/09
"Please forward this to Stan/Frog. Despite the gloomy economic conditions we all hear about, I went to to your store yesterday with aspirations to buy a new Martin via a few trades to make it happen. I not only had a blast that day, I pulled the trigger and received outstanding service from Michael, Larry, James, Keith, Stretch, another service guy who's workshop is visable thru the window, a new guy at the service counter, and especially Tim. Thanks so much."
-- Rod, via email 3/23/09
"I just wanted to thank you for your service. I just received my order which I placed a few days ago. Thank you for the speed in which you sent it and from now on I will let everyone I know how quick and efficient you are. I had ordered the very same merchandise from our local music shop over 2 months ago and I still haven't heard form them yet. You guys rock. You can be sure that you will be hearing from me again. Thank you so much again!!! I am very pleased."
-- Michael, via email 3/16/09
"The D-28 authentic is awesome sounding and I think that it is my favorite guitar over a 1943 and 1947 D-28. Hope all is well with you and your family."
-- 3/14/09, via email Pat
"Just a short message to let you know that I am really enjoying the 2003 Gretsch Double Anniversary guitar that I purchased from you just last December (Bamboo yellow with copper sides). It plays beautifully, and kudos to you and your staff for the expert and fast shipping! I will purchase more in the future, you can rest assured of that! Happy St. Patrick's Day to you too. Thanks again! "
-- Mike, via email 3/13/09
"Thanks Elderly for your quick response and my pedal arrived today. I really like it!!!!"
-- Kevin, via email 3/9/09
"The stuff I ordered arrived this morning, and given that I'm in Ireland I think that's pretty good service!. I look forward to dealing with you again. "
-- Greg (from Ireland), via email 3/2/09
"I have been very impressed with the service provided by your wonderful staff."
-- Dave, via email 3/1/09
"I just wanted to say thank you so much the incredibly fast response to my on-line order! I've been trying to get The Royal Conservatory of Music guitar series books for two years through several different sites (a couple of them were nightmares). I was delighted that you had them in stock and they came so quickly. I like to support my local music stores as much as possible, but they're just not carrying music. I'm thrilled with your site and will be ordering more books in the future. Thanks again for your excellent and speedy virtual customer service! "
-- Jamie, via email 2/26/09
"Just an FYI... I called your sales office for the first time ever yesterday and I wanted to let you know it was a very positive/pleasant experience. I talked to a Mike T. and he was extremely helpful. I could tell he loved to talk about guitars! It was great and very helpful talking with a fellow guitar lover. I now feel comfortable picking out guitar without actually touching it. I feel your folks will pick out a great guitar for me. Although, I just might just make the 6 hour drive anyway! Either way, I will be placing an order on a HD-28 as soon as I jettison some of my other stuff to make room. I'm only allowed to have so many at one time! Take care. "
-- Jack, via email 2/25/09
"Good Morning!... I just wanted to give you feedback on my recent purchase. Yesterday afternoon I received the Kenny Hill / New World "La Curva" guitar I purchased on Monday via your web site. As with the guitar I purchased last October (Mike Menkevich's Torres-style guitar), I found the 'site pictures to not only be helpful to my purchase decision, but also to fairly and accurately represent the state of preservation of the instrument. And this instrument is in exceptional shape - it hardly looked used! And as Kenny Hill's "New World" guitars are in the mid-$2,000 range anymore, this was a bargain I could not pass up. The instrument was ready-to-play just as I received it - it is well adjusted, there was no shipping damage (owing to your packing materials and careful packing methods), and sounds wonderful. And this is my first guitar with a cutout...sure makes those upper-register passages easier to negotiate... Throw in the TKL case, which had no greater flaw than a thin layer of dust, and who wouldn't be happy with that? To me, this purchase is a testimony both to Mr. Hill - for the efficacy of his outsourcing methods, to put high-quality instruments into the hands of ordinary people like myself - and to you, who are committed to providing high-quality yet attractively-priced instruments to the secondary market. Kudos to you again from a very satisfied customer. If ever I am in your part of Michigan, I will be sure to stop by. Hopefully with one of my guitars tucked under my arm. Regards to all."
-- John, via email 2/19/09
"You guys rock!!!! Thanks for the super quick service!!!! "
-- Jeff, via email 2/17/09
"Thanks to you , I received my FENDER DUO-SONIC today. I am very happy that this is a very nice and cute guitar. Best regards. (Domo Arigatou!) "
-- Kazuhiro (from Japan), via email 2/16/09
"Dear Mr. Werbin, Thank you for your introductory e-mail. I was extremely pleased with my transaction with you. I needed the collapsible stand for a Wednesday night gig. I had not expected it to arrive in time. That would have been an unreasonable expectation and yet, there it was on my doorstep at 5pm. The rehearsal was 7:30pm.So I loved the service and the product is everything it was cracked up to be, sturdy, versatile but compact. Thank you very much. I'll keep in close touch with your store."
-- Jay, via email 2/13/09
"Thanks. That was REALLY fast...."
-- Rick, via email 2/12/09
"Thank you for the superlative service and shipping speed on my order. I hope to recommend you to as many people as possible! "
-- Jordan, via email 2/9/09
"Thanks for the email. Everything arrived safe and sound and a lot sooner than I expected. Nice work! "
-- Jeff, via email 2/8/09
"Just would like to let you know that the quality and service I have received have been excellent, especially that I changed my order after I had payed and that went through without any problems. "
-- David, via email 2/5/09
"Wow Wow Wow- that’s all I could say about the Ovation Nylon string Guitar, which I bought from you. This is thing is MINT- yet it was made in 1978. The Case is mint- and I ordered it on Friday and received it on Tuesday.I am very happy with this purchase and also the 1985 Gianinni, I bought from you about 2 months ago. Every time anyone see’s it- I proudly tell them I bought it from Elderly Instruments. Thanks again. God bless."
-- Paul, via email 2/3/09
"I was in on Friday 1/30/09 because I wasn't happy with a pedal that I had ordered on your website....I drove over from Grand Rapids after work and didn't get to your store until about 5:30 pm. I was treated so kindly with exchanging the pedal. There were two guys there that stayed until 6:20 pm to help me pick out the right pedal. They stayed 20 minutes late and only cared that I was getting something that worked for me. That's not the kind of service that you get usually. I also purchased a ModTone Speedbox Distortion pedal from you about a month ago and I'm very happy with that. Because of the service that I have received from your staff, I'm going to be making more regular trips over to your store, even for the simple things like strings and picks.Thanks again for being so great. "
-- Justin, via email 2/2/09
"Just wanted to drop you a quick note to say thanks for your fast professional service. Living in Hawaii can be very challenging when dealing with vendors on the web; most for some reason are reluctant to ship here altogether. Don't get me wrong its sunny and warm, right now, in the dead of winter. Anyhow thanks again and I'll tell all my musician friends about you. "
-- Jeffrey, via email 2/2/09
"Dear Mr. Werbin: I do not wish to sound like a "suck up", but I will risk it. Last Thursday I was at your shop. I traded in a guitar, and in return purchased a new Vox amplifier. Everything went smoothly, and I was treated more than fair.I was assisted by Mel (who I've dealt with now for about 10 years) and the guitar I traded in was looked over by Paul (one of your techs that I have entrusted quite a few guitars with). Both of them showed the kind of professional, pleasant, and helpful attitudes I have come to expect from your staff.
In this day and age when people are quick to complain, I simply wanted to take a moment and say "Thank You". All the Best! "
-- Bill, via email 1/28/09
"Dear Elderly: I ordered a used Reverend Jetstream HB/FMT from you early last week. It arrived late in the week, and it's a winner! It's as flawless a "used" guitar as I've ever seen, and plays like a dream. I've long wanted to add a Jetstream to my arsenal, and you helped make it happen at an extremely reasonable price, with the inclusion of an OHSC making it an even sweeter deal. Thanks again for a very satisfying ordering experience! Good luck in 2009!"
-- Tom, via email 1/21/09
"Hello, Regarding PRS #3OU-14956. Exceptional instrument...thank you for negotiating the price, your reasonable shipping rate, the care taken in packing and finally the wonderful set up. Please let the people responsible know about their much appreciated efforts."
-- Bob, via email 12/22/08
"My Martin CEO-4R arrived safe and sound and it's perfect. What clarity and looks! Thanks for everything..."
-- Tom, via email 12/17/08
"Thank you for being so prompt in shipping out my recent order. I will certainly continue to shop at Elderly. Thanks Again !!!"
-- Kimberly, via email 12/15/08
"Received the order already!!!! Have a very Merry Christmas and Happy Hanukkah! Thanks again for the great service."
-- Thom, via email 12/15/08
"I bought two Larrivee guitars(L3/OM9)from Elderly Instruments in the past month. The guitars are gorgeous and sound great! I'm very happy and appreciate your quality and fine service. You can keep me on your mailing list. Your catalogs are nice and I'm sure to be ordering some accessories from your company in the near future."
-- Randy, via email 11/28/08
"Just wanted you folks to know that I received my gig bag today, and it arrived with absolutely no damage. Thanks for the fast service, I am a satisfied customer and you guys shipped on time and I was able to track it right up till today. NOTE: As I was tracking the whereabouts of the bag, my front door bell rang and there it was. When you satisfy like this you will always have returning customers, keep up the good work."
-- Thom, via email 11/24/08
"Greetings to the folks at Elderly Instruments, Thank you for an excellent shopping experience. I recently received a Martin DM and some strings from you. It was the first time I had ordered anything from you and I couldn't be more pleased. Everything arrived on time in great shape and the set up on the guitar was PERFECT. I look forward to doing business with you in the future. Best regards. "
-- Tom, via email 11/17/08
"Folks: Got my Fender Delux Ash Strat, aged cherry, the other day. Beautiful guitar and beautifully set up, too. You guys are great. Thanks. "
-- Keith, via email 11/13/08
"Just wanted to say thank you for a spectacular instrument. This was my first purchase from your online store, and I must say, I am impressed. The Gibson came perfectly set up and ready to play out of the box! With any instrument, I expect to tweak it to my liking. This one arrived as if your guitar tech knew what I wanted from the go. I will definitely purchase from your store in the future (as soon as I save up enough loot!), and will recommend your store to all my music makin' friends."
-- Jun, via email 11/13/08
"Thanks Elderly, Just a short note of thanks for the great service and speedy shipment of my new Mike Ramsey Banjo. As usual your dedication to service shone brightly as Patrick went the extra mile to email photo's of the instrument to insure I would know exactly what I was getting. It has in the past been a joy to deal with you and this instance was no exception. My sincere thanks and appreciation."
-- Bob, via email 11/10/08
"Stan, Just wanted to compliment you on your staff in general, and Brian Alvarez in particular. He is a pleasure to work with and a credit to your business... Have a great day."
-- Jamie, via email 10/31/08
"I just wanted to let the people at Elderly know that I got my guitar Thursday and I'm so in love with it. It's even more fabulous than I thought it would be. The sound is wonderful and the action is so perfect. It's the most beautiful guitar I've ever owned as well as having the best sound. This is also my first Martin! Wow- what a way to start. I know I got a great deal on this guitar and it will be cherished for years to come. When I get ready for my next Martin (I still want the John Mayer or the Clapton) I will be sure to buy it from you. I'm going to tell all my guitarist friends as well how great Elderly is to buy from. I loved my Taylor 214 and my Baby Taylor but this is more than Taylor love. This is Martin love! I'm ga-ga for this guitar. Thank you!"
-- Joy, via email 10/29/08
"The latest edition of your treasure of a catalog arrived this date, with the best t-shirt inspiration ever adorning the inside back cover. Saga's ad for the Carter Stanley Memorial Guitar's suitable for framing. But best of all, have a look at the inlaid peghead design, that hauntingly beautiful white dove. If one emblem or design can embrace everywhere bluegrass has been and where it's going, there it is. That peghead design on a t-shirt would entwine hearts and evoke music. Hope you'll ask Saga to think about it. After all, Christmastime's a-comin'. Thanks Elderly. You're the best."
-- Bear, via email 10/28/08
"Although I’ve been a customer for a number of years, I just wanted so say thank you for your efforts in keep shipping costs at a minimum and having the best selection and prices on instrument strings anywhere. I recently placed and online order for some mandolin and guitar strings and was very pleased to see that you offered a very affordable USPS option for shipping. With your already terrific prices on strings – the modest shipping cost translated to an exceptionally low cost purchase for me – and to top it off - my order shipped within 24 hours – amazing! "
-- Stan, via email 10/23/08
"Just wanted to say thank you very big. The strings were in my mailbox a scant 2 days after I bought them online."
-- Mateo, via email 10/16/08
"I wanted to take this opportunity to thank you for selling me such a wonderful guitar. The HD-28 custom is fantastic--it came well set up and sounds great! One of my colleagues has bought several instruments from you and he highly recommended your services. The only question I have regarding my guitar is what make and model of strings you set it up with--they sound great and I wanted to keep using them. Thank you! "
-- Tom, via email 10/9/08
"Hi - I just wanted to say thank you for the good customer care and service on my last order. It arrived Fri. and the guitar sound is stunning, even played acoustically. Had to show it off to a few musicians here and they were impressed too. Thanks. "
-- Ray, via email 10/7/08
"I have received and tuned my new Martin D28. You guys are awesome, it sounds great and plays fantastically. I'll keep coming back to Elderly for my music needs. Thank You!!!! "
-- Art, via email 9/29/08
"I recently ordered a Gretsh lap steel guitar amd some accesories from you and I must say great job! The order arrived sooner than I expected, it was correct, and the guitar was beautiful,and sounds great!I was most impressed that the guitar arrived IN TUNE! I was so happy with the service that I placed another order for some strings and picks.And it came the very next day!, I couln't believe it, You guys are the Best, What a great first impression you made on me I hope to be a long time customer of Elderly. I have a question I hope you can help me with. I ordered a set of strings for E9 tuning (6 string lap steel) and I'm not sure which strings are tuned to what pitch,as this is my first experience with lap steel. It would sure help me if someone could Email me back concerning this matter. Thanks for everything."
-- Randy, via email 9/22/08
"I received my guitar yesterday and I am very pleased with the instrument and the service. Thanks for the expedient shipping. "
-- Mark, via email 9/17/08
"Hi, I would like to thank the folks at Elderly for doing a great job. I have now bought four instruments from you and I love to play them all. I have used these instruments for recording and performance. I have purchased a Gibson es125T guitar, a Gibson RB175 banjo, a new Bart Reiter open back banjo and now a Dixie banjo Uke. I've got it good... I play to make people happy and then I buy cool instruments from you. It's a win win! "
-- Joe, via email 9/16/08
"I'd just like to say thank you for your excellent service with my Stelling. I can't believe I was sat here in Essex england last Saturday and dared to click your 'Buy' button and I'm playing it by Monday morning of the next week. The instrument is beyond anything I could have imagined and your service was spot on especially as no one else in the UK trades Stellings unless you wanna wait a year, and no other US companies I could find ship to the UK. You made the whole process easy. I can't believe I actually own such a thing - love it to bits and hope that one day my playing will actually be worthy of it !!"
-- Lorraine (from England), via email 9/12/08
"Good morning... I just wanted to let you know my Martin 0000-28H arrived Wednesday in perfect condition. I've purchased several instruments from you over the years, but this is my first acoustic purchase, and the first time I've bought an acoustic without playing it first. I did think about it for a long time, but I was considering a Martin... and a Martin from Elderly. I felt confident about the purchase and knew if there was an issue, it would be taken care of.Not only is the guitar beautiful...the set-up is perfect. She sounds as good as she looks. As always, the description was accurate, the price very fair. So thank you for all you do to prep these guitars and ship them so well. While I can't always make a trip up to Lansing in person, it's always a pleasure to shop at Elderly. All the best to you."
-- Robert, via email 9/5/08
"A word of thanks: THANKS! Backordered portion of order received yesterday and it (psaltery DVD) is great! Thanks for your excellent and prompt service. "
-- Carol, via email 9/3/08
"Hi - I just wanted to let you know that the nice used Cordoba Guitar Case arrived today. I'm quite pleased with it. Good to do business with you. And thanks for the catalog!"
-- Richard, via email 9/2/08
"Thanks to the Alaska-PIKs you recently shipped to me, I am FREE forever from the care and cultivation of fingernails to play guitar! Yay! Great product and fast service! I'll be back."
-- George, via email 9/2/08
"Folks, just wanted to say thank you for shipping my order as fast as you did. Order taken on the 19th pickin' an a grinin' on the 22nd outstanding. Two Thumbs Up to all involved. This cigar box is one fun guitar. "
-- Tom, via email 8/23/08
"Hi guys, words are really NOT enough in this case, but I wanted to thank all of you at Elderly Instruments for making my purchase such a wonderful experience! As you all know, I live here in Greece and buying online can sometimes be a very stressful process as I am so far away living in this tiny weenie country over here lol. I had been looking at sites all over the Internet trying to find a company that would accept my payment through a bank wire, as credit card billing is not possible from anywhere outside of the U.S.A. Everything went as planned and I was so relieved when I finally managed to send the money after months of emails with other online companies from all across the USA and all the hassle involved. WOW, It was so EASY with you !!!!!!!! My new baby, a MARTIN OMC AURA was delivered today (in record time) to my best friend in the whole wide world who lives out there in the states. I cannot express how happy I feel and I wanted to thank you all from the bottom of my heart for all the help !!!- especially to Dawn (ordering department) for putting up with my endless questions and for dealing with everything so calmly & professionally - and a HUGE thank you, & an extra *HUG* to Gorge Crank (if I spelt that right), shipping department, for clearing up a major error made by Fed-Ex while delivering. You guys are the BEST and I wish I could show my appreciation in a better way than these few words on a PC screen. All I can say is that if any of you ever manage to make it over to Greece for a vacation, you are all welcome to my home and I will do everything in my power to make you feel as warm and wanted as I felt with you!! ........ THANK YOU SO SO soooo MUCH!!! "
-- Suzi (from Greece), via email 8/21/08
"Dear folks at Elderly, Received my order today. As always: fast delivery, great service etc. you're absolutely the best!!"
-- Harry (from The Netherlands), via email 8/18/08
"Hi Folks - The order arrived here safe and sound here today. Thanks for the prompt service; I'm sure we'll be in touch soon. "
-- Brian, via email 8/18/08
"Thanks for my new AXE. This thing is sooo sweet. "
-- Jon, via email 8/18/08
"I am very appreciative of the excellent customer service I received from one of your employees, Cynthia Bridge. I was having some difficulty with one of your suppliers (a custom neck, long story, but it just does not matter) and she was nice enough to give me a hand. I have purchase new and used equipment, cds, and strings from you for a decade, and that will not change. You have great staff and they are always helpful. You should be very proud of your organization."
-- Stan, via email 8/15/08
"I received the Rover RB-20 banjo just a few days after I had ordered it. The setup was perfect. Thanks. I had seven other banjos, 5 with tone rings. The Rover has the most mellow tone. It reminds me of the old banjos. It sounds great when I play folk songs with it. It is also very light, which was a feature I was looking for. The volume isn't loud, but ample. The tuners work well, even the friction tuner. This banjo sounds as good as banjos I have paid twice as much for. The $155 was money well spent. My wife and dog tolerate the Rover mellow sound and low volume well. They don't care for the sound of my most expensive gold plated, Whyte Ladye tone ring banjo. It is too loud. My dog gives me a disgusted stare, then goes to the bedroom and crawls under the bed. My my wife isn't as tactful. She tells me not to play the gold banjo while she is in the house."
-- Sam, via email 8/11/08
"Hello, I received the instrument in excellent condition. I'm very satisfied. Thanks."
-- Mark, via email 8/8/08
"Just want to thank all of you at Elderly Instruments. I received my Martin 000M yesterday and it is great!!! As usual with Elderly, it was packed and shipped impeccably, and when I tuned it and strummed the first chord it was pure bliss. Thanks for caring so much about all of your products."
-- Jason, via email 8/7/08
"Received my 63 Dano Long Scale about two weeks ago. Giged with it first weekend. This thing is really cool. Nice finish and sounds great. Almost as good as my original DC bass. I know they had some quality control problems but you guys delived me a nice one, well set up. Special thanks to Melanie for helping me through the process and putting up with my phone calls. You guys do nice work. "
-- John, via email 7/28/08
"I was so impressed with the Squier Telecaster that arrived today. The set-up was perfect. The intonation was spot-on (I recently bought another guitar online from somebody else that was twice as expensive, but their 55 point inspection was a joke.) The tone knob was loose, but easily fixed. Thanks so much. My son loves this guitar."
-- David, via email 7/25/08
"My name is philip clark. i bought a behringer acoustic amp and it aririved today i have just finished marathon practice session with it , i absolutly love that thing!!! you shipped it well packed it was i perfect condition and am very happy with it thank you very much for your great business and service! godspeed"
-- Philip, via email 7/24/08
"I just got the National Polychrome Tricone I ordered last Friday. The guitar is beautiful! Set up is perfect and it sounds great! Thanks for the excellent service!"
-- Bruce, via email 7/21/08
"Wow! What service. My new gigbag was ordered and shipped on Monday. I got it on Wednesday. Thanks to Demetrius, who helped my find a bag to fit my particular guitar."
-- Jane, via email 7/17/08
"Hi.....My name is Pete Robertson from Memphis Missouri, and I bought a Deering Deluxe at your store in 1985. I just happened to get to visit with Doug Dillard a few days ago at a festival here in Missouri. We got to talking about banjos of course, and although her prefers his Gibson Grenada archtop still......he had fine things to say about the Deering I still play. It just took me back the that day I got to your store as you opened up. I didnt leave till closing time and played every banjo you had and settled on the Deluxe. I drove all the way from Missouri to see your store. Thanks."
-- Pete, via email 7/7/08
"I recently bought a used Beard Gold Tone Maple Deluxe resonator. All I can say is WOW! I can't believe the quality and sound of this guitar, I really wasn't expecting this kind of instrument for the money. Very inspiring, it's a keeper. Thanks so much!"
-- Chris, via email 7/2/08
"Hi! I realize that most customers only contact a retailer when problems arise, so I wanted to take the time to tell you how much of a pleasure it is to do business with Elderly Instruments - whether in in-person or via phone/online. Every purchase, big or small (in my case, mostly small :o), that I've ever made at Elderly has been handled courteously, accurately, and promptly. In fact, my most recent phone order just arrived this (Friday) morning- even though I just placed it during the latter part of Wednesday afternoon, and, moreover, FedEx didn't even have the tracking number in their system until about an hour before the package arrived at my door. No matter who waits on me in your store or on the phone, I'm always treated personably and professionally. More importantly, even when I just stop in to browse - something I love to do so as much as my daughter enjoys perusing Toys R Us or the pet store - my experience is always first-rate. Many thanks!"
-- Paul, via email 6/27/08
"Another great guitar from Elderly came to my house this week! I cannot imagine ordering a guitar from anywhere else. They always come to my house ready to play and sound beautiful. I also want to thank Steven for his friendly service and advice on the guitar tuners I ordered for my students. They are great! I am going to be calling Patrick back real soon to order the Jimmy Vaughn Strat that he recommended to me. Thanks for everything. "
-- Jimmy, via email 6/27/08
"I just wanted to let you know that you have great staff that work for you. I was desperate to get a guitar for my husband. I had ordered one from a store a week before father's day and they were unable to get one for me. They told me it would be another 2 weeks (4 in total). Then i tried another website yesterday but was sent an email early this morning stating that the guitar was on backorder!!! so i tried you... i really want the guitar for this weekend as we are going on vacation tomorrow! i called the help line after entering my order on-line. The gentleman who answered was so helpful and polite. We chatted about the detroit tigers and he put the order thru over the phone to ensure that i would get the guitar for tomorrow. I just checked and it has been shipped and i have a fedex tracking number. i am soooo happy!!! i just wanted to let you know that i am thrilled and very grateful that you could help me out! thank you to the guy who answered my call... i forgot to ask for his name!"
-- Karen, via email 6/26/08
"The ukulele and the strings arrived today and I am delighted with everything. The ukulele is extraordinary."
-- Nancy, via email 6/26/08
"I received my used Larrivee OM-05 in good shape yesterday. It does indeed sound good, as promised, and more similar to a Martin 000-18 I once had than I would have guessed.The setup seems good too. In fact I have a Martin 16-series (from another shop) that is really badly setup. I have trouble finding a competent repairman over here, so I will probably sell it. The Larrivee feels leagues better. "
-- Jan, via email 6/26/08
"I just wanted to thank you and let you know how much I love the used koa strat I just purchased. The guitar was in beautiful shape when it arrived, and it waspacked well and shipped very quickly. Everytime I've order something from you guys I've been very happy and I'm sure I'll be ordering again in the future. Thanks."
-- Ray, via email 6/19/08
"You guys are absolutely the Greatest! I'll order again and spread the word!!!"
-- Jim, via email 6/18/08
"THANKS!... I got my guitar yesterday and I ordered it last Wednesday. Super fast delivery, just 2 working days + weekend...and I basically live other side of the globe. Also special thanks for good info and photos of your instruments on your web-site, your condition key is really helpful... Its bit nerve-wrecking to order a guitar and especially acoustic one without seeing/playing it... but the guitar was just like I expected it to be...and it sings like an angel."
-- Hes, via email 6/17/08
"I recently purchased a 6 course cittern from your vintage instruments page - a Golden Wood cittern. I wanted to write and thank you for your lovely customer service, prompt delivery and honest dealing. Thank you so much for helping me find an instrument of fantastic quality within my price point. I'm thrilled with my first transaction with Elderly!! "
-- Myra, via email 6/13/08
"Thank you, Stephen, for the good service!!"
-- Donald, via email 6/10/08
"Greetings all Elderly associates . This is for anyone who thinks there hard work goes unnoticed . Just recently I purchased a little fender travel guitar for my son Ben. It's the guitar that comes with a amp and speaker built right in so a young student has more freedom to play there music .Especially in Ben's case because he was born with downs syndrome, having a vehicle like a guitar to express his creativity is a real value . And Let me tell ya ... the boy is having fun ... he is off the hook with that guitar. "
-- Leonard, via email 6/9/08
"The (ukulele) strings have arrived. Big mahalo for the fast turn around."
-- Mateo, via email 6/9/08
"Thank you so much for helping me with this Alvarez guitar for one of my students. The Fed Ex truck left my house a while ago. The sunburst guitar is beautiful the case is top notch and the set-up on the guitar was perfect. I was helped by two very nice young men at Elderly last week when I ordered this guitar, Steven and Joe. They were both very nice and helpful and I appreciate their patience with me. I have been buying guitars and gear from Elderly and I have sold two guitars on consignment in the last couple of years. I have always received the best help. I cannot wait until I can order something else. Thanks. "
-- Jimmy, via email 6/5/08
"I purchased a PRS CE22 about a month ago & i just want to let you guys know that I am VERY PLEASED with the guitar & the service that I received from you!!! That was my 2nd PRS from Elderly & I am looking at 1 more in the near future. Greg helped me the last time and he was AWESOME to work with!! In fact everytime I call or email your company, I get great service....THANK YOU!!!!!"
-- Jason, via email 6/2/08
"Thanks for your professionalism. He's in good condition and quality (great sound). The shipping is fast and good protection. "
-- Christophe (from France), via email 5/23/08
"Thank you! It arrived very quickly."
-- Mary, via email 5/14/08
"I just wanted to let you know how much I appreciate the very knowledgeable people that I met in my visit to Elderly last week. I flew from Maine and the trip was well worth it. Cynthia Bridge met me at the door and gave me a tour of your fine store. I got to talk with Joe Konkoly who had done a neck reset on my Martin D-40FW six years ago and he took the time to answer all my questions. Elderly will be my only store from now on. Thanks for a fine store."
-- Richard, via email 5/12/08
"Thanks much, a pleasure doing business with you folks. I will do so again."
-- Don, via email 5/9/08
"Received the order below, in perfect condition and just a couple of days...literally! THANKS for your good service. Hope to be doing business with you again in the future. Blessings."
-- Ron, via email 5/8/08
"Thank You & your staff for the excellent service."
-- David, via email 5/6/08
"Greetings Elderly folks! I just wanted to drop you a line to tell you how happy I am with the Larrivee 000 I just purchased from you. This is guitar # 3 from you so far, my first being a Heritage H-140, and the second an Esteve classical. As always, your service was excellent and the guitar arrived in perfect condition. Please pass along my thanks to the shipping folks for their usual fine work too. In a world of mediocre service, it’s great to do business with a company that gets it right! Thanks again and stand by for more orders!"
-- Ron, via email 5/2/08
"In just received my Breedlove C10. It is all I had hope it would be. Been a pleasure to work with you all. Til next time!"
-- Mark, via email 4/29/08
"To whom it may concern... All too often people are quick to complain when something goes awry.. I just wanted to take some time and commend your establishment concerning my recent purchase...A new Baja Telecaster...I was a bit apprehensive about ordering a guitar without trying it first..I spoke with one of your staff( I'm sorry that I don't remember his name)but he assured me that Elderly checks out each and every instruments that passes through...Well my guitar arrived within two days of my order and did so perfectly...I've only put it down so I could write this note.. I've been playing guitar semi professionally for 40 years and I'm very fussy about my equipment..I want to tell you that you have earned my confidence and I'm looking forward to doing more business with you in the future..."
-- Anthony, via email 4/28/08
"HI!! I just wanted to drop you a quick line to let you know that I received my DEAN Exotica Quilted Ash with Cutaway, Trans Blue Satin Finish today....OMGosh! It's beautiful! I love it! I honestly wasn't expecting to get it so soon, thinking it would be at least 7 days. I am so happy it's more then I expected! Now, I just need to learn to play it! (laughing) Thank you so much! I will definitely be purchasing another guitar from you in the near future!"
-- Michelle, via email 4/21/08
"I love my new ukulele. You got it here after two days and it was tuned when it got here! Thanks a lot guys. I'll be back for any new equipment I'm looking for."
-- Ben, via email 4/17/08
"VERY impressed with the quick turnaround of my recent order, you will be getting more orders in the future! Nice Work."
-- Scott, via email 4/14/08
"Hey !!! I just thought I'd let you guys know that I absolutely LOVE LOVE LOVE the Fender Jazz bass that I purchased Thursday. I gigged with it Friday night and it felt like I've always had it. Its fretless but that didnt' matter. I have a 1978 PBass that is a BEAST and this Jazz bass is perfect!!"
-- Judy, via email 4/14/08
"Good morning. Just a quick note to let you know that my BGT 1R and case arrived Thursday the 10th. Everything was in perfect condition. As this is my first foray into the dark and mysterious world of the resonator guitar, I’m having a tough time putting it down. It truly is an excellent entry level guitar. As I was researching resonators, I got some bad intel from “the other guy”. You information however was accurate and to the point. Though you won’t retire on what I purchase, you now have a new and loyal customer. Again, thank you for all your help and advice."
-- Chris, via email 4/14/08
"Guys, Thanks for the nice Epiphone Newport Bass, with a little bit of work she will look like new. Great Packing Job as Well."
-- Paul, via email 4/11/08
"Your stores great!! I wish you were closer."
-- Todd, via email 4/8/08
"hello guitar lovers: just wanted to drop you a line about the great, quality experience i received when making a telephone order. it was an order of ten different guitar picks with varying small quantities. it was a small purchase, but i was treated as if i was buying a ten thousnd dollar martin. the person taking my order was brandon. unfortunately i dont know his last name. you have a good person in brandon. if he is an example of your staff, then you guys are doing it right. much success to brandon and all. i live in chicago but visit howard city michigan once a year. i will try to make a visit to elderly."
-- Rich, via email 4/7/08
"The National Vintage Steel Tricone arrived safely. Thank you for an excellent packing job, and a wonderful instrument."
-- Don, via email 4/3/08
"Martin OM 21 Special arrived yesterday safe and sound. And what a sound! It was love at first sight and hearing! Many thanks to Elderly staff for great help and service. "
-- Bjørn (from Norway), via email 4/1/08
"I'm not looking to buy anything at the moment, but I just wanted to drop you a line to thank you for the great service when I ordered from you in December. I ordered 3XLR Baggs Buffer Jacks. They arrived a lot quicker than I expected. If I am ever looking for anything that is difficult to track down in the UK, I will not hesitate to contact you."
-- Steve (from the UK), via email 3/28/08
"Hi Stan,Just to let you know all the stuff arrived in good order so thanks to you and the crew. I,d love to visit the store sometime! Cheers."
-- Dick, via email 3/28/08
"Elderly people! I purchased an Asher Ben Harper model lap steel from Elderly this week and it arrived today. I wanted to thank you for the care and quick service you provided. The guitar and case arrived in perfect condition. I couldn't be happier. This is the second guitar I've bought from y'all (first was in '01) and I'd happily order from you again."
-- Matt, via email 3/27/08
"VERY Happy with the earl s golden d banjo the sales people were very honest and helpful. my friend looked at the banjo and said it was set up very well, thanks and God bless. "
-- Phil, via email 3/27/08
"Just wanted you to know received guitar yesterday,in perfect shape.Want to thank everybody there for your kind and courteous attention you payed to me,I know your very busy.Wish I had found your site years ago.All my friends are going to find out about your store and how great you treat people.Will be doing business again. My thanks to you all."
-- Warren, via email 3/24/08
"Wow! They shipped it already and it will be here Tuesday. Obviously these guys are not on the leaf."
-- Rick, via email 3/24/08
"Kay, Got appraisal on my Martin D35L this morning. Sent check for the difference on the Taylor 814ceL. 818.00 with shipping. Wanted to thank all of you for being so kind and polite with a first time trader and second time buyer. Will do business again and recommend you to all my fellow music lovers. The check will be there tomorrow .Please send Taylor via UPS if possible.Thanks again, you've been great!!"
-- Warren, via email 3/18/08
"Hello, Elderly, Just wanted to let you know that my mandolin arrived on Friday, February 29. I had just thought that I should have made sure to buy strings for it when I got your e-mail notice that it had been mailed. So, a big thank you for providing them. Awfully nice of you! I thought maybe if it was mailed without the strings the neck might have twisted slightly. I'll be taking it to my local mandolin guy for a checkup, but I sure would like to say that everything sure looks great! Thank you for the opportunity to purchase it and for the wonderful service. I heard about you from my brother, Jim Sofra, up in Abbotsford, British Columbia."
-- Ann, via email 3/3/08
"Hi - I just want to let you know that the baritone guitar arrived in great shape. The guitar is beautiful. Thank you so much for all your help."
-- Lawrence, via email 3/3/08
"I just wanted to say thank you for such fine service. I ordered a Wechter/Scheerhorn Dobro on Thursday, got it Friday with overnight shipping. Everything was great and sounds wonderful...the staff at Elderly helped me along with my decision. Great job!!"
-- Kevin, via email 3/3/08
"Hi Thanks for the great deal on the Benedetto Bravo Deluxe I got from you guys last week, and the great customer service! Have a great day!"
-- Tom, via email 2/26/08
"THANK YOU, for such good service. It's such a pleasure doing business with you."
-- Walt, via email 2/22/08
"Hello There, I just talked to one of your " Describer" few days ago and I'm ready to make the purchase soon , I think this gentleman name is Patrick, he has a very good customer service attitude and I'm very appreciated the way he talked to me thru the phone even just a few minutes, and here I have a few more questions about this guitar, please see the pictures attached for more detail. Hope to hear from you soon."
-- Tran, via email 2/20/08
"To everybody at Elderly, I just wanted to drop you folks a quick line to tell you how very pleased I am with my recent purchase from Elderly. Elderly had the exact instrument I wanted IN STOCK when everybody else was sold out. The customer service rep I spoke to on the telephone was very friendly and efficient. My instrument arrived in perfect condition just today. I wasn’t expecting it until Monday or Tuesday. This is just fantastic! You guys are terrific! I am very pleased with my experience and I look forward to doing business with Elderly again in the future. "
-- John, via email 2/19/08
"Hello There, I recently purchased a 1950's vintage Gibson TG-50 archtop tenor guitar. Unfortunately, the owner did not have a case for it. Do you have access to a case for this little gem? I've been dealing with your company since the 1970's. In fact, I still have a copy of your first catalog, with the separate price sheet. I will never part with it. It let me know that there were enough musicians in the world like me, that someone was actually going to try make a living off us! After that,somehow, I didn't feel I was an oddball anymore. My self esteem rose higher and I actually went to college and made something out of my dung-heep of a banjo player's life. No more running illegal alchohol to Elmira on Friday nights. Thank you, Stan! God bless you, man! For a musician in Corning, New York, where the only music store sells banjo strings for $15.00 a set, you guys have been a real help in times of need. Your catalogs through the years have kept me up to date on all the instruments I can't afford to buy. As a wish book you took the place of Sears-Roebuck in my life. Instead of the outhouse, though, your catalog rests on the end table of our sofa. That way, my fantasies are within easy reach. Who would have predicted that Lansing (East Lansing?) would become a spiritual center for so many millions? Keep up the good work."
-- Ken, via email 2/18/08
"I received my order, the music stand, in good condition. I am very happy with it. My grandson, who will receive it for Christmas, will also be happy as just transporting his tuba is a big job and this gift will lesson the stress. Thank you for the fast service."
-- Marilyn, via email 2/18/08
"My Calton arrived yesterday and I wanted to take the time to thank you for getting involved and moving things along by having them drop ship the case. Your service was Exc. + and I just wanted to know it's service like that, that will bring me back again. Thanks."
-- Alan, via email 2/18/08
"Thanks! One thing that I really am impressed by is how responsive you all are to questions. It is a pleasure to do business with you."
-- Barry, via email 2/18/08
"I would like to commend Scott Gierman for the excellent service I received last week. Scott performed a minor electrical upgrade on my guitar. He took care of several problems and completed the work on time and on budget. In addition he cleaned and polished the hardware and provided quality customer service. He was knowledgeable and very pleasant to work with. My overall experience was excellent."
-- Daryl, via email 2/18/08
"Hi, I am writing to compliment Elderly Music..... I ordered some Pyramid Gold bass strings on Wednesday, and I received them today- 2 days later- unbelievable! I just wanted to let whomever it may concern that I am extremely pleased with this transaction and I will definitely shop with this company again. Thanks."
-- Sean, via email 2/18/08
"The representative that handled my order was very polite. Everything he told me that he was going to do, HE DID IT! There are still companies out there that take care of their customers and it is appreciated. This was my first time to deal with Elderly and I am well pleased with the service. I will now use Elderly for all my ordering needs. THANKS!"
-- John, via email 2/15/08
"I received my order of Jan. issue Strad today. It will be part of Valentine's Day presents for my wife because Mischa Maisky is her favorite cellist. Your company is the only one that sells individual copies of Strad in the whole universe! I appreciate your great service and what you did for me on this special occasion."
-- John, via email 2/12/08
"Hi all at Elderly: The guitar arrived two days ago, and is wonderful to play! And, (of course) it's a Martin. Thanks again."
-- Jared, via email 2/11/08
"I recently purchased white guitar tuner buttons (part # GB13) from your store. I spoke with a young man in your repair dept. for advice on how best to install them. He explained how to drill them out to match the shaft size (or even slightly smaller) and to tap them on, preferably with the tuner mechanism removed and held in a vise to support the back of the shaft. I ended up drilling the buttons out as he suggested (slightly smaller than the shaft diameter) and without removing the tuner mechanisms I used a small C-clamp to press them on. It worked like a charm while supporting the back side of the shaft, preventing scratches to the guitar and eliminating the need to remove the tuners. I just wanted to say thanks for the advice and hope that you and other customers might find the C-clamp method useful."
-- Doug, via email 2/11/08
"I just got this order and I really appreciate how you handle my orders; even though it's not a lot, you treat it like it is. That's rare---you folks set the standard!"
-- Donnie, via email 2/11/08
"Hi Stan, I've been a loyal customer of Elderly's for many years. Every time I drive the hour and a half, I've had a good experience w/your merchandise and staff. But this past week I had an exceptional experience I wanted to share w/you. I recently purchased a '55 00-17 Martin off of Ebay. Got a good deal and to my surprise it's a nice axe. But I knew your boys could tweak it a little more. On Monday I met Kjell down in repair. He gave her the once over, listened to my thoughts and wants and properly advised me on an approach. When I picked it up and discussed it further w/Kjell, I was very impressed. When I got home last night I took her out for a spin. Perfect! She just hums. This cost me the sum of $62.45, $25 of that were the new bone pins I wanted. I've boasted about Elderly's for years, and my experience w/Kjell only adds fuel to the fire. You guys aren't the cheapest repair or dealer in town, but your work far exceeds any of my concerns in that area. Simply, in this regards, you get what you pay for. Thanks again for many years of being #1. Don't ever let Kjell go anywhere else! I'll be back sooner than later, as will many of my friends."
-- Chuck, via email 2/11/08
"I'm most favorably impressed with your Piedmont Blules package, not only do the (7) hamonicas look to be of fine quality, but the case they came in is a "Jim Dandy". Thank you for supplying such good quality merchandise. I remain a satified customer."
-- Walt, via email 2/8/08
"I recently had Stretch do a warranty repair on my Martin HD-28. You reset the neck and reglued the bridge and repaired several damages to the finish. The job was done perfectly and in a timely manner. The girl plays better than she did new. The finish repairs are everything I expected. The cross grain scratch on the face was so bad I had resolved myself to just live with it. You did a great job."
-- Bob, via email 2/8/08
"I just wanted to let you all know that the Martin 000-28VS arrived in Alaska safe and sound. It is beautiful, and it sounds beautiful too. I'd like to thank you all, and particularly Kay Reigler, for the great customer service, communication, careful packaging and fast shipment."
-- Robert, via email 2/7/08
"I recently purchased a 1967 ES-335 12 string from you, and I'd like to express how pleased I am with the instrument. Patrick did a great job with the in-hand description. Whomever did the set-up/adjust on it also needs to be congratulated. This guitar is easier to play than many of my 6-strings. I also appreciate the fact that your prices aren't 150-200% above blue-book values like some other dealers. Your fair prices, good service and excellent set-ups will make me look for guitars at Elderly first."
-- Chris, via email 2/6/08
"Many thanks for a great price and delivery, first class,received today."
-- Keith (from the UK), via email 2/4/08
"Thank you so much for my Martin 1975 D18 guitar. Got it this morning and it is everything I could have dreamed of!! Plays great. All I had to do was a quick tune up (5 minutes) and it sounds as good or better than a D18 years older! Great tone. Thanks again, and for the GREAT price."
-- John, via email 1/29/08
"I just received the hardshell case I ordered for a 335-style guitar....it came through perfectly, and is nicer than the picture on the website could show. I've always been hesitant to order off the internet, but my experience with you was fantastic. The people I talked with at the store were more than kind, and totally helpful. I fully expect to do future business with you, as well as recommend you to my friends. Your web-site is far more user-friendly than the "other" warehouse-type sites. Yours feels more like a guitar store, even though I've never been there....but I hope to remedy that this year by making the trip to your location. (I live in Ontario, but placed my order while I was visiting in Missouri.) Thanks again for your professional and efficient service."
-- Peter, via email 1/25/08
"Hello, I want to tell you how much I appreciate the way you handled my order. My bass strings arrived a couple of days after ordering them packaged in a nice box, and the tracking information you send along the way is execellent! You have a new customer! Thank You."
-- John, via email 1/21/08
"All I can say is thanks for selling me that 1999 om2h collings.. I have not played a better sounding 000 PERIOD... Thanks so much."
-- Lee, via email 1/21/08
"I would like to express my thanks to Keri (Karrie) for her help in getting my order number 1918552 processed yesterday."
-- Ken, via email 1/18/08
"I wanted to thank you for "jumping through hoops" today to get this to me by Saturday. FEDEX estimates Saturday delivery....PERFECT!!! I needed this by Saturday to take on a flight with me from Indianapolis to Phoenix, and it will now arrive in time. I won't forget your great customer service when it comes time to buy music gear again (which I seem to do too frequently according to my wife!). I appreciate good customer service, and always try to keep my business at places who provide likewise. Thanks again!!!"
-- Joe, via email 1/18/08
"Just wanted to say the guitar arrived safely. Wonderful guitar and you folks have wonderful service. Thanks."
-- Betty, via email 1/14/08
"Received order in great condition. Nate handled my order in a very professional courteous manor. Elderly is the only place to order any instruments, especially a Martin. Love my new Martin 000038. I do wish that there was a thermo plastic case available, but Nate tried his best and found there is not one made for that model. Thank you Nate. I will play a verse of Home On The Range in your honor."
-- Tom, via email 1/14/08
"My Calton arrived yesterday and I wanted to take the time to thank you for getting involved and moving things along by having them drop ship the case. Your service was Exc. + and I just wanted to know it's service like that, that will bring me back again. Thanks."
-- Alan, via email 1/10/08
"Thanks! One thing that I really am impressed by is how responsive you all are to questions. It is a pleasure to do business with you."
-- Barry, via email 1/9/08
"Hi, Your the greatest! I just wasted time trying to find a difficult item, a hardshell banjolele case for a Goldtone, only to find the item a click away with you. Thanks. You offer the best selection for my acoustic musical needs. Absolutely fabulous. I'm quite pleased. Keep up the good work. Thanks."
-- Mark, via email 12/17/07
"Hey Jason, just wanted to say thanks for the Godin button and the excellent service you gave me. I know you didn't have to for such a minute thing, and it is greatly appreciated. I will certainly come to you first for all of my future music purchases. Thanks again. "
-- Roy, via email 12/17/07
"Thank you very much for your fast service. I received my order in two days. Greatly appreciated."
-- Glen, via email 12/17/07
"thanks for the fast shipping"
-- Sarkis, via email 12/17/07
"First of all, I wanted to praise Elderly and your telephone ordering staff. I have been a musician for over thirty years now and have spent a lot of money over those years. Both as a semi-professional playing in a band in the 80's to someone that picked the guitar back up after having a job that paid well enough I could purchase the guitars and amps that I really wanted. Now it seems that my children are wanting to play which is great. That makes at least four generations that I know of.The other day, I had placed an order with one of the "larger" on-line stores for a mini-strat electric guitar for our five year old daughter. She wants to play like her Daddy and big brother. On the site it stated "guaranteed in stock" So it would appear that Santa would be bringing her, her guitar. Two days later, I received an e-mail that stated it was now out of stock and would not be in until late January! I suddenly panicked.
I began looking at all of the sites that send me catalogs. I understand that most of these actually share warehouses. I then thought of Elderly. The young man that took the call was SUPER. He was really nice and helpful! That is to be commended in this day and age of UN-customer friendly people. Customer service is EXTREMELY important to me. I still work hard for my money and I care where I spend it. The other store where I had placed the order kept me on hold for over ten minutes. The lady or girl said that she would be right back and never came back! I called back and was able to cancel this order. I told them from now on that I would be shopping at Elderly! "
-- Mark, via email 12/12/07
"I just want you to know that at the age of 67 I have fallen in love again. The new object of my affection is the Breedlove mandolin I bought from Elderly. Both the voice and the playability of the instrument are superb. I have been a customer of Elderly since the mid 1970s and don't plan on changing that for at least another five decades. Thanks for all you folks do. "
-- Neil, via email 12/10/07
"Greetings, Just wanted to say thanks for the great guitar. I've heard a lot about Squire guitars needing lots of set up work - but this one was perfect upon arrival! You have a very happy customer here. "
-- Fred, via email 12/10/07
"Thanks for the order! Everything got here quickly and is in great shape. I love the case!"
-- Michael, via email 12/10/07
"To All: Thanks so much for your professional guidance and support during my Martin purchase. (What a beautiful instrument and its setup is flawless!) Your company came highly recommended to me by fellow musicians, I now know why. Special thanks to Karie, who helped me with all the purchase and shipping details! Cheers!"
-- MJE, via email 12/05/07
"Just wanted to let you know how happy I was with the guitar (Guild GAD-50) I just ordered from you! First, the guitar itself sounds great and arrived well set up and in record time-I ordered it last Wednesday (I think) and it arrived on Saturday! I had ordered over the phone with Demetrios-he was very pleasant, professional and helpful, so kudos to him as well! Keep up the good work! "
-- Chris, via email 12/04/07
"Good afternoon, Thank you for the great service and fast delivery. I was afraid it would be on backorder! You are a terrific find."
-- Alice, via email 11/30/07
"Hi everybody at Elderly Well, I already did it ! The used Fender P-Bass arrived in short time and in perfect condition. Thanks for careful and professional packaging. Greetings from Switzerland"
-- Hans (from Switzerland), via email 11/28/07
"Hey Stan - nice to hear from you again - I love Elderly - I bought a D-28 Marquis lefty there last winter and a Dixie Banjolele. I love buying stuff from you guys and I buy the strings (Aquila, nylgut) and others from you on a regular basis. "
-- Dan (from Winnipeg, Canada) , via email 11/27/07
"Thank you fellow musicians; New Applause Soprano ukulele and gig bag for my daughter arrived today, just three days after ordering.It was placed in the case and expertly packed. The tag that advised waiting several hours before opening to minimize any weather effects is a very good idea. My daughter attends college in upstate New York and we are driving from northern Virginia to meet her over Thanksgiving holiday. Naturally I had to play a few bars, just to try my hand. Again, thanks for exceptional service."
-- Howard, via email 11/12/07
"The instrument arrived on Saturday. That was really fast! Looks absolutely beautiful and sounds great through my small Crate Vintage Club tube amp! My daughter will love it."
-- Jorg, via email 11/5/07
"Just got your brand new catalog in the mail.....Awesome as usual.........I get so excited to know I'll have reading material for the next 6 months! Thanks again!"
-- John, via email 11/2/07
"I just checked your site and saw my dad's 2 violins there on consignment. They look beautiful. One is a Carlton Stanley and the other is an EM Fitzwater "Repair" Label. The man you have for the violins, Brian Bishop, is great and very knowledgable. He took lots of time with us and we feel very comfortable leaving our dad's violins in his hands."
-- Judy, via email 10/30/07
"Dear Elderly; FYI I just posted this to an Irish Music group that has many U.S. subscribers. And will post on other sites later today. Hopefully it will help push the music....Dear Bodhran Group; It has been my experience that it is hard to find Irish music here in the United States. Especially at a reasonable price. Recently I was looking for two disks; Michael O Raghallaigh's INSIDE OUT and North Cregg's The Roseland Barndance. Both disks were got great reviews in Irish Music Magazine. I found them for 26 Euros or so, from Irish sources, but with exchange and postage they became pretty expensive.
Eureka! Someway I came across ELDERLY INSTRUMENTS and when I searched their CD database the had the disks I wanted at a reasonable price and the disks were in stock. I recommend them highly. Not only did they have it but got it to me so quickly I was surprised to see it. Like two days. Regular postage. Might even be cheaper to buy disks from here if you live in Europe.
They are currently working on stocking Kila's new disk Gamblers Ballet (9 out of 10 stars HOTPRESS) and should have it soon. Check with them. All of you bodhran players know Rónán Ó Snodaigh from Kila and if not he is worth listening to. Very different player. I met him at the World Bodhran Championships and later was surprised to see this,hippy sort of,fellow on stage with Liam Ó Maonlai (All Ireland '85) Great night! Anyway ELDERLY INSTRUMENTS is a great resource and if we keep asking for Irish music it may get better."
-- John, via email 10/26/07
"Hello Elderly Instruments! My Bluestar Mandoblaster arrived this mornning, couldn't wait to open it. I was blown away as soon as I opened the box. The mandolin was packed extremely well, in fact it was still in tune! It seems to be perfectly set up, smooth action and no fret buzz all the way up the neck! I can hardly wait to get home today and plug it in! I guess I'm not only a player but a collector too since this one makes # 5 so you'll probably be hearing from me again. I am very pleased, Thank You!"
-- Greg, via email 10/25/07
"I recently odered, recieved and installed a replacement Fishman Matrix 3/32" peizo pickup element from Elderly Instruments to repair my "humming and buzzing" Taylor 310CE. I really needed that pickup for my main axe for several good paying upcomming gigs. Wow! You guys really turned around that small but important (for me) order fast and accurately. Thanks for treating me as nice as you did. Also, I had a question that was answered by the repair shop staff (I didn't get his name - was it Shel?) and he was of great assistance. Keep him, he has a nice attitude and is very knowledgable!It's nice to know if you gave me this quality service for a small replacement part that I can now rely on your firm for a big dollar item. Again, thanks for your consideration."
-- Rod, via email 10/4/07
"The Epi Casino just arrived and I wanted to say THANK YOU. It was a great deal and I can't believe how fast I received it. It even comes with Schaller strap locks already installed. That's a huge help.I'll make sure to pass along how awesome Elderly is to my friends and on the guitar forums I visit. Now I have to wait until 5pm to go home and try it out! D'OH! Thanks again"
-- Ben, via email 10/3/07
"Thank you for the prompt service, fast shipping, and professional manner in which you completed this order for me. It was a pleasure to do business with you, and I intend to remain a customer. The experience was much more pleasurable than dealing with "invisible" Internet companies. I will appreciate my fifth Martin guitar much more, knowing it came from Elderly Instruments."
-- Doug, via email 9/28/07
"I received my Kentucky KM-15S A-Mandolin yesterday. It is beautiful and it sounds great. A big thank you to your support staff who helped me pick just the right mandolin. Also, thanks for the great set-up of the instrument. I can't wait to learn some great bluegrass music."
-- Todd, via email 9/27/07
"I just received the 10 sets of mandolin strings I ordered on Monday. WOW! I am so impressed you got them out and to me in two days with normal shipping.THANK YOU! I just realized I have to play on Saturday and did NOT have any spares sets. Y'all came through for me. Thanks allot."
-- Ed, via email 9/26/07
"Thank you for your efficient, speedy and friendly service! I can't await to hear this CD!"
-- Melinda, via email 9/24/07
"I received my guitar today. Let me say that I am very pleased with your service and your quick delivery. My guitar arrived without any problems. The pictures did not do this guitar any justice. My guitar is beautiful!! It does play "like a dream", just as described. Thank You again for a great guitar at a bargain price. I would not hesitate to do business with your organization again in the future."
-- Orlando, via email 9/20/07
"Hi,I just recently ordered a Felix III Martin guitar for my husband. I wanted you to know how pleased I was with the speedy delivery and the wonderful quality of the instrument.My husband was overjoyed with his new guitar and I wanted to thank you for your great customer service."
-- Susan, via email 9/10/07
"You guys are quick, got it today... A great album.. I am pleased, thanks."
-- Bill, via email 9/10/07
"Well, my trial period has passed. And dang it, I can't find a solitary thing wrong with this beautiful guitar. Truly a great one. One hell of a machine. Thanks for your quality control. And perfect setup. In October I will play this guitar on stage in London with Charlie Louvin. And it's perfect for the gig. Thanks."
-- Brett, via email 9/10/07
"Hello, I received the guitar in excellent condition. It was set up nicely and sounds wonderful. Much more than I expected for a guitar in this price range. Thanks for the great service. Best regards."
-- Mark, via email 9/7/07
"Just wanted to thank you for the great service,sales and attention you gave me with my purchase,Fender Custom Shop 55' P Bass. You guys are a class act,I'm very happy I dealt with you instead of the "other" guys. Thanks again! "
-- Sam, via email 9/4/07
"I feel that I should tell you this, I am not sure who to thank for the "set-up" on the new Kentucky KM-1000, your people or the folks at Elderly Instruments. When I opened it up, I just needed to "fine tune" it just a bit and it was ready to play. There is no telling the number on new mandolins I have looked at in the past several years and this was the first one that I didn't have to adjust the set-up to suit me.I can highly recommend the new Kentucky KM-1000 and Elderly Instruments."
-- Paul, via email 8/20/07
"Hello,I just received an F Style Monroe Bouzouki from you. The description said it was a little shop worn, so I was a tad afraid to purchase it. But, it is a very rare Bouzouki and you had it for a great price. After a quick tune, I was absolutely blown away! It is in such perfect condition and plays awesome! I have a bud that bought a new one from someone else, that was a mess. This one however was totally set up! (Strings, Action, Etc.). I am more than happy. I will look for more to purchase from you, and tell all my buds to do the same. Thanks again, for one of the true treasured instruments I own. Take Care."
-- BlueGrassMagee.com, via email 8/20/07
"Just received my new Danelectro '59 DC a couple of days ago. I was impressed by how well the guitar was packed from the extra padding around the double boxed carton to the extra padding inside around the headstock.....fantastic! It was also set up so that all I need to do was tune it and play! I am a first time Elderly customer and will definitely be back for all my future guitar purchases!"
-- Angela, via email 8/20/07
"Thanks for the great service (as always), you folks really know how two treat your customers!"
-- Donnie, via email 8/13/07
"I just got it yesterday on the day my son was born. I just wanted to let you know how much appreciate your help. To get 2 baby's in one day was the best day of my life so far. I will always return to Elderly for all my guitar needs."
-- John, via email 8/8/07
"Hi Guys, Got my tele today ... plugged it into a Swart Space Tone and played Otis Rush "All Your Love" .... Got blues in the basement here! The guitar is beautiful, arrived just when you said it would and was well packed. Thanks for the great service!"
-- Doug, via email 8/8/07
"Hi - Just wanted to tell you what a wonderful experience I had today ordering from Elderly Instruments. I have a vintage Regal parlour guitar that needed repairs to make it playable. Johnny in repairs went above and beyond the call of duty, figuring out what I needed and making it happen. Not only was he knowledgeable, but very friendly, too. The price for the items I ordered and also the shipping price were both very reasonable. Thanks so much for delivering great quality and top-notch customer service in the Repairs and Ordering Departments!!!! You have just become my one stop for everything musical that I need."
-- Patti, via email 8/7/07
"Hi Folks, I had a call from "Melanie" (not sure what dept.) this morning, letting me know my Danelectro "Pro" guitar had arrived and would be shipped tomorrow. Melanie needed to confirm my address, and credit card info for the balance. Just have to say what a pleasure it was dealing with your representative, she took care of business while at the same time was both charming & witty. How nice to speak with a real person and fellow musician. "
-- Clarence, via email 8/3/07
"Just a quick note of thanks for efficiently delivering my bass to me. I'm very happy with it and have been talking Elderly up at the music workshop I'm attending in North Carolina."
-- Stephen, via email 8/1/07
"Hello , This is Sami from saudi arabia - just let you know that Order # 1856384 have been arrived safely today WOW ! awesome. Thank you Very much Elderly, Special Thanks to Dawn & Josh - You guys are great "
-- Sami (from Saudi Arabia), via email 8/1/07
"wow - order Thursday and here Monday . . . just got the Big River harps and can't wait to hook up and play. THANX for the prompt service!"
-- the Edelbrock's, via email 7/31/07
"Hi Folks, Last week I ordered a Martin Arts & Crafts Limited Edition guitar from Elderly Instruments. I just wanted to let you know it arrived, safe and sound, on Thursday and I am delighted with it! The guitar is incredibly beautiful to look at, and the sound is amazing my new Martin has a depth and clarity of sound almost as impressive as my 35+ year old Martin D-28 which is something I wasn’t expecting. THANKS to everyone there at Elderly who helped get the guitar to me! "
-- Lynne, via email 7/30/07
"To everyone at Elderly Instruments:The National M2 arrived yesterday and I just wanted to write to let you know how pleased I am with it. The condition is superb and I must say your rating of EC+ was very conservative. It is like new, and if there are any dings on it I haven't found them yet, and I won't spend any more time looking because that would take away from time to play it. Thanks so much. "
-- Alex, via email 7/27/07
"I've had the guitar a little less than a week and I must say it's everything I was hoping it would be. I really want to thank you for your prompt service. Nothing I ever ordered through the mail was ever delivered that quickly. I have a friend that is interested in the Rory Gallagher Tribute Strat, and since you people were so great I'm trying to convince him to do business with you. We'll see what happens. Again, thank you very very much."
-- Clifford, via email 7/25/07
"Hey: I had to let you know how stoked I was when I received the Les Paul '57 reissue and the 1950's Martin soprano uke today. I strung 'em up some new strings and not even a bomb would've distracted me, I was so knocked into the next dimension. Everything I buy from y'all is a great ride and I want you all to know that my life is great because of your efforts. Good vibes to everyone. Sincerely,"
-- Ron, via email 7/23/07
"Elderly, Got the Blueburst Dean V yesterday.....all I have to say is AWESOME!!!!! Guess i'll start saving up for the $120,000 Les Paul Custom now!!! Hmmm...or a Ferrari!!! thanks..."
-- Byron, via email 7/20/07
"I received my guitar; it was on time and in perfect condition. Thanks, Elderly, for your efficient work and great price."
-- Tommy, via email 7/17/07
"I love the way you run your business, keep up the good work."
-- Leo, via email 7/17/07
"Att: Christina & Kay - Ladies, The above guitar (a 2000 Gibson Lucille), ordered on Monday, arrived about an hour ago. Beautiful instrument that I will really enjoy!! Thank you for your help - much appreciated!!"
-- Tom, via email 7/13/07
"Hello Aaron and the team at Elderly Instruments, I want to thank you for your excellent service and for selling me my new favorite guitar. I received my PRS Santana III gold top yesterday morning and I was jammin' yesterday night. My friends did not stop talking about the sounds that came out of that new guitar of mine. Thanks for the memories about to be made."
-- George, via email 7/13/07
"Lately I've had problems with ordering online, from multiple places. You got the shipment out in half a business day. Thanks a lot, and keep up the good work."
-- Jared, via email 7/11/07
"I just wanted to let you know that your expert knowledge and determination seems to have fixed my preamp/pickup problems with my Taylor 414 ce. I really appreciate your extra effort and advice. "
-- Dave, via email 6/29/07
"To Ace and Melanie, Many thanks for the replacement harmonica. I've been doing business with you for a long time now, and you are absolutely the best. "
-- Jim, via email 6/28/07
"Gentlemen: Received my order today in excellent condition as you stated. Thanks for the prompt shipment. It was good doing business with you and I will not hesitate to check with you next time I need something musical. Feel free to use my endorsement. (I have a brother in Raleigh, N.C. who has bought several instruments from you and has never had a problem!) Regards"
-- Al, via email 6/25/07
"I received my order for 12 sets of Vinci 814M strings in 4 days from you...just wanted to thank you so very much for your prompt attention to my order...I had ordered them 9 weeks ago from another internet store (prior to doing some research, and finding out that Elderly carried Vinci strings), and my order was on backorder until I canceled it (and then I ordered from Elderly)...also, "they" did NOT contact me, until I sent them an email complaining about their poor service and canceling my order...so once again, thanks for your prompt service, and I will most definitely order from Elderly again...and will tell all my musician friends what a great experience it is dealing with Elderly Music, as well as telling them not to order from the other company... Thanks again! from the Land of the Pink Flamingos..."
-- Andrew, via email 6/25/07
"Hello. Order MK mandolin safely reached Japan. It was very beautiful and a mandolin. Please continue your favors toward the next chance. Thank you."
-- Kiyoshi (from Japan), via email 6/22/07
"Hey Folks, Me new Irish Bouzouki arrived today and I just put her down for the night. It was love at first strum and now my calluses are even sore. I was playing for about four hours and needed a rest so I wanted to write and thank you for the great service and the speedy delivery. The performance far exceeded my expectations. It wasn't a lot of money to spend for an instrument so when I heard the beautiful tones it produced, I was overjoyed. It plays very well, looks fantastic and sounds beautiful. It makes me want to return to Ireland and go " pubbin' ". Thanks so much for everything you did to make this ol' picker a very happy one. Cheers"
-- Bobby, via email 6/14/07
"I wanted to write and express my thanks for the help I received from your staff regarding my order for a Canadian Case for my mid-50's Martin 018. I called early on Saturday 6/10 to get information on sizing the case for my guitar and not only did your employee look up the information I needed, he also physically inspected the case and verified that my guitar would fit. The case arrived today and I am very pleased to know that he was spot-on with his discription. I will not hesitate to do business w/your shop in the future - thanks again."
-- Bruce, via email 6/14/07
"Hi friends. It has been my first experience with Elderly and I want to express my appreciation for the fast delivery of my order sent a few days ago. I received the banjo bridges yerterday despite I live in Spain. Great service! You have a new customer."
-- Rafael (from Spain), via email 6/14/07
"Hi, ......received my banjola yesterday afternoon and can't put it down. I really believe that y'all set it up, most of the EMAIL folks send instruments in original sealed box, needing substantial work. It is great! More than I could have expected! Thanks for the great service and set up."
-- Bo, via email 6/13/07
"Hello All at Elderly InstrumentsJust a short note to say that the La Patrie Hybrid that I ordered last week (via my brother) has arrived safe & sound in not so sunny Bacchus Marsh, Australia. Much needed rain is finally falling.
Thanks for the quick response & great packing that made this possible. It has only been a couple of hours but I am working myself into an "I've got blisters on my fingers" frenzy.
I bought a La Patrie Motif some years ago & buying this guitar was on the strength of that & well worth it. The guitar is a beauty & I will be checking out your Telecaster prices (if my wife lets me) very soon. Thanks Again"
-- Jim (from Australia), via email 6/4/07
"Just a note of thanks for the smooth transaction regarding the Deering Banjitar I recently purchased - your fast shipping and careful packing of the instrument was greatly appreciated. I will definitely pass this nice experience on to others."
-- Tom, via email 6/4/07
"Hi guys, Just wanted to write and thank you for an awesome guitar. I received my Martin HD28VE that I ordered from you last Friday. I received it last night and played until my fingers wouldnt let me play anymore! The guitar is awesome! And, the set up was perfect. I just wanted to let you know how pleased I am with my purchase, you run a very professional organization, and I will be sure to let my other musicians friends in Arkansas know about you guys. I wanted to give a special thanks to Pat and Joe who were very patient with me and BOTH took time to play the guitar over the phone to me and describe its features to me. I was a very nervous internet buyer because the last guitar I bought on line from a major internet retailer (I'm sure you can guess who) was an absolute mess. So of course I was extra aprehensive about spending that kind of money on a "sight unseen" guitar, but you guys have restored my faith in buying on line. Thanks again for your help"
-- Allen, via email 6/1/07
"Hi: I ordered a LaPatrie Motif guitar last Tuesday. It arrived in great shape on Friday. The setup is very fine. The guitar is a super buy for the money, and customer service was flawless. Thanks"
-- Tim, via email 5/29/07
"Hi again ....Thanks for your quick reply. Your mail order department called and the unit is already here. AWESOME!!
Can you believe that the big guys like XXXXYYYZZ don't know this? They are shipping polyphases without power supplies and telling their customers that they have to buy the power supply as an accessory!
I've been a working musician for more than 20 years and I like low prices, but I am really sad that the big mail order guys are killing local music stores like yours... and they have TERRIBLE customer service.......... It's a sad state of affairs! CONGRATULATIONS TO YOU on having an awesome store; I will shop with you again next I need gear and instruments!"
-- Joebob, via email 5/29/07
"I just wanted to let you guys know that you have a great online store going. I have ordered 30 Herco Medium Gauge Flat Thumpicks from you and have just put another 20 of the Light Gauge versions on back order because you are currently out of stock. You would not believe how long I've been searching the net for those dam things and you guys have 'em plus you ship to Australia. Whoopee & Hoop Dee Doo . . . I've struck pay dirt! You have a great web-site and I will forward your web-site on to all of my musician friends. Hey, I'm impressed ok! All the very best."
-- Ray (from Australia), via email 5/24/07
"Thank You, for your help in getting this order to our son, who is stationed in Italy. I can't help but give him a hand sometimes. Active military (Navy), a single parent with 4 children (age 7 to 16), all of whom loves their music.Once again you have provided GREAT Customer Service."
-- Kenneth, via email 5/16/07
"Your services have been impeccable, I'm a very satisfied customer. No apologies (for the recent United States Postal Service rate increase) are required and your advance information regarding these increases is commensarate with your excellent service."
-- Roger, via email 5/16/07
"I just wanted to thank you all for your usual excellent service. Our three year old twins are really enjoying the ukuleles."
-- John, via email 5/15/07
"Thanks for the fast service on the order below. You guys are the best!"
-- Mike, via email 5/11/07
"Hi! I ordered a ukulele at your site the other day. I received it this morning. It's my first time to buy an instrument and to buy something from abroad.I met your site when I googled with words "ukulele ellie risa". (I bought "RISA's Uke'Ellie.") Your site was the second in the search result list. Thank you for reasonable price, quick shipping and the robust package!"
-- Kyotaro (from Japan), via email 5/7/07
"I appreciate the good service I always experience from Elderly--I also appreciate your use of FedEx, always excellent--thanks "
-- Dan, via email 5/3/07
"hi there folks at elderly! just wanted to let you know that the ome banjo arrived today safe and sound and i couldn't be more pleased.thank you guys in shipping and please give adam (who took my order over the phone) my thanks as well for his outstanding customer service. best regards to all."
-- Linda, via email 5/03/07
"Thanks for the great concertina workshop on Saturday. Brian was an excellent instructor and I liked meeting more local concertina musicians. I am interested in this class option again. Please keep me informed about other events."
-- Susan, via email 5/2/07
"Hi, I wanted to let you know that I was blown away by my experience with you guys. The price was insane, the shipping was fast, and when you said "excellent condition" you meant it. It's near mint! Thanks for the tuner too. "
-- Mike, via email 4/30/07
"Received the Weber mandolin that I purchased from you today. Impressed by your rating system on the condition of the used instruments that you sell. I am very pleased and look forward to dealing with you on a D-18V Martin later in the spring, It's still winter here in norhtwest colorado. Thank you again."
-- Andy, via email 4/26/07
"Dear Staff of Elderly, I received my Kentucky KM 254 mandolin on Saturday, only 3 days after ordering it. I waited 3 1/2 hours to open it after speaking to the very nice customer service employee to decide what constitutes "several hours". My husband plays guitar--that's who the t-shirt was for-- and though I am new to using musical instruments (started with a Dan Zanes edition Flea uke in Dec.), and have a great deal to learn, we think this mandolin is beautiful. When I am ready to upgrade, I will look to you for an Eastman, Collings or Weber (or Breedlove, if you carry them at that time). Until then, I will order whatever else I may need from you. I will recommend you to everyone who asks, and even those who don't. Your service and selection are impeccable. Thank you so much! Best wishes."
-- Deanna, via email 4/23/07
"Dear Mr. Werbin, My story starts last Dec. trying to order a Hofner Bass Icon. As I searched on the web ( I live in Flagstaff Az, not to many music stores ), I came upon a couple of outfits that looked pretty promising. Impressed by their colorful pictures and promises of untold glorious sevices, I jumped in. I must confess at this point that the Hofner Icon I was looking for was a LEFT HANDED Hofner Icon in BLACK. Well, these 2 places and their glorious customer service lasted about 2 days. My order was more than they where willing to go through because it wasn't something sitting or hanging on their wall. Being in my 50s, I'm used to hearing SOME younger business people promise to deliver what they are not willing to work for, and yet I am old enough to remember when service meant service.And so my search continued on the web, one "can't help ya" after another. After a month lightening struck my by now feble, wasted brain. I called Hofner USA---couldn't hurt going to the source. I was givin the name of 2 companies that Hofner felt were reputable. I called the first on the list. It was a nightmare. Much worse than anything I had dealt with in the past. I moved on to the 2nd name on the list!
ELDERLY! I hit the jackpot. I told the sales person on the phone what I needed. She kicked me over to Aaron Sawdy. We got a 3 way going between Aaron, Rob Olsen, the manager at Hofner USA, and myself. The guitar I wanted was not made in the left handed style. Aaron created a order code just for this item and with the both of us working with Mr. Olsen, a special order was put in for this item. Now let me tell you, thats SERVICE. It will be a while before it arrives, but boy is Elderly the place to go for customer care
I congradulate all your phone staff (i'm sorry i can't remember their names) for being polite and knowledgable, to Aaron Sawdy for his get it done attitude along with his laughter, and your staff as a whole. "
-- Jerome, via email 4/18/07
"I received on April 12 my OMC-21JS. It arrived in excellent condition, considering it left Ohio in a snow storm and travelled through freezing weather to get to Washington State. I was nervous about it, but no problem at all.I am extremely pleased with the guitar and the service was excellent, as usual. This is my fifth guitar purchase from you and I have never been disappointed. I recommend you to all my music buddies."
-- Rudy, via email 4/18/07
"Hi everybody at Elderly, I just wanted to thank you for the fast shipping. The merchandise was delivered from the USA to Spain in incredible 7 days... that is what a shipping normally takes whithin Spain! I'm very pleased with this and with the relationship quality/price you offer. That's unbeatable! I'll surely be doing business with you again soon."
-- Raul, via email 4/16/07
"Holy #*!&, I got my stuff in less than three days. You guys are great. Thanks. "
-- Don, via email 4/13/07
"Hello, My Fender case arrived today in excellent condition. Very nice case!! I'm delighted!! Thank you so much for your excellent service!!"
-- Dale, via email 4/12/07
"hi, a note to let you know that my order arrived late this morning. the violin (shen 800)is absolutely beautiful and i am very pleased with the whole package. it takes a little nerve to buy something like this sight unseen, but i couldn't have selected anything better if i had auditioned the instruments. i'll be in touch for various supplies. "
-- Ken, via email 4/10/07
"I had been trying to place an order with a competitor of yours for a few days and was unable to get past a constantly busy phone and had yet to receive an acknowledgment via e-mail. I just have to tell you what a pleasure it is to place an order with you. Your website is easy to navigate and I truly appreciate the e-mail notification when my order shipped. Thank you again. "
-- Derrick, via email 04/04/07
"Hey Folks…just got my Huss and Dalton TD-M…I put it down long enough to drop ya’ll a line.I can see why they are hard to come by.This one is a jewel.I am “beside” myself…..you are some fine folks….the guitar is everything I had hoped it to be…this is the second one I have seen…I heard one that Jim Hurst had and determined that one day I would get one,also…..I have a 1997 Martin HD-28….it is a good guitar …..but..I have just fallen in love again….so…ya’ll HUG yourselves for me…a thousand thanks…."
-- Tommy, via email 04/04/07
"Hi Received guitar today. Four days from ordering to delivery in the UK. That's what I call service. Guitar is really great and set up perfectly for fingerstyle blues as I requested. I am very pleased with the instrument and the service and would have no hesitation in purchasing from Elderley in the future, and would recommend your company to everyone. Many Thanks "
-- Roger (from the UK), via email 03/16/07
"Good bless you all at elderly music in Lansing. Thank you for selling me the Tricone 1-1.5.I´ve not expected that the Guitar so fast arrived and im concerned if the Construction surfived the transport but it does .Very fine metal Baby i tuned her in Standard Tuning then in open D and than my favoured open G .it sounds great and it looks better than ive expectet. Bis bald."
-- Peter (from Germany), via email 03/13/07
"Order #1821331 has arrived safely and in time for the debut of (yes, yet another celtic band) CALLAN, post-folk celtic roots, in Pittsburgh PA! Thanks, y'all. You're the best! "
-- David, via email 03/07/07
"Dear Folks at Elderly,Just wanted to let you know that the Bart Reiter Regent banjo arrived Feb.22nd (less than a week from shipping date). I could not believe how fast it got here. It came through in great shape and after waiting 8 long hours I got to open the case and start playing. The banjo is everything I had hoped it to be and have already fallen in love with the feel and sound of the instrument. Bart certainly knows how to make a beautiful banjo. Thank you for the great job of setting it up.
I would also like to thank all of the staff there for the time in answering my questions over the phone and also e-mail. Your patience and true interest towards me as a customer was outstanding. I will always look forward to doing business with your store and with your people in the future, as I have in the past."
-- Del, via email 03/07/07
"Congratulations on a great Web site. Having recently developed a passion to learn and play the guitar, I've found myself navigating through quite a few online music stores. As an engineer who has developed and managed software projects for many years, I've watched the Internet grow. However, I've never felt compelled to comment on a site, until today. Your site struck me as having the perfect combination of simplicity, clarity and intuitiveness. Addresses and phone numbers are easily accessible (sounds trivial, but this is one of my pet peeves on many commercial sites). Photos are numerous and sharp. The many views and close-ups available made browsing for a 'next' guitar that much more enticing. Most of all, the content of frames listing related links on each page are well thought out. Navigating through specific categories and products, not once did I find myself wanting for a link that was not there! Of course none of these observations surprise you, since the design was obviously thought through with much skill and consideration. Just thought you might appreciate one man's opinion. Keep up the good work!"
-- Curt, via email 03/05/07
"Folks,Just a quick note to thank you for the prompt delivery of my Martin HD-28 sunburst. It is gorgeous, and sounds like I dreamed it would; just fantastic. My fingertips are killing me! Everything about doing business with you was just fine. By the way, you undercut the total price offered by a local shop by $900. I'm glad I checked you out. You'll get my future business, for sure, as well as my recommendation to my friends. Thanks very much."
-- Bill, via email 03/05/07
"I just want to say that you guys have never let me down. Fantastic selection, awesome website, fair pricing, and FAST SHIPPING! Thanks a ton for your world class, professional, top notch service!"
-- Wes, via email 02/23/07
"I would like to thank Kerry for being up front and honest about a banjo that I was looking at. Thanks."
-- Charles, via email 02/22/07
"Hi,I've been a customer of yours for a few years now and also shop from several other online sources for these types of items. I just wanted to send out my praise to your shipping team.
You guys have been consistently fast reliable and honest with your online service and delivery. I host a 'ukulele show on KPFK FM in Los Angeles (Lil' Rev has been on), and I recommend you often when people ask me where to get the kind of products you supply.
So "Thanks Guys" & "Keep It Up"!"
-- Ali, via email 02/15/07
"I just wanted you to know that Elderly has become my store of choice for any type of musical supplies.I live in Bangor Maine and can get things from Elderly ordered and shipped so fast, usually without any shipping fees, that it doesn't make any sense for me to head outside of my nice cozy home.
I just made an order and within a few hours I got a call about the quantity of items. I am just so happy with the service that I have recommended Elderly to my friends in Connecticut. I ordered 12 sets of guitar strings and was able to save $30 by ordering from Elderly as opposed to *******.Com. Although I'm happy about saving money, it's the service that impresses me. Keep up the great work. The only problem is that Michigan is so far away that I will most likely never have the opportunity to visit your store. "
-- Bob, via email 02/12/07
"Thank you for the prompt delivery of the Superstand Music stand I ordered. It was "superservice" at a "superprice.""
-- Bernard, via email 02/07/07
"I received my new guitar today Saturday Feb.3, 2,007. The guitar of my dreams, a Martin D-28 Marquis is better than I expected. I love it! Thank you for the great service and kindness."
-- Dan, via email 02/05/07
"Gentlemen,I just wanted to send a quick note to express my appreciation for the lightning-fast delivery and the great service I received from Elderly regarding the Martin 00C-16GTAE bass I ordered a few days ago and received today. It is a beautiful instrument, definitely a keeper. Special thanks to Joe who handled the telephone transaction and answered all my questions in a very friendly, professional manner.
You guys do business the way business should be done. I was in the service business for 33 years, and I recognize and appreciate great service when I experience it. Kudos, Elderly!"
-- John, via email 02/02/07
"Hi, Just a quick word to say how pleased I am with my purchase from you (Gibson J-100Xtra). Guitar arrived today and is in beautiful condition and superbly set up. Less than 5 days after ordering from you the guitar was on my doorstep in the UK, excellent service. If only companies in this country were so efficient!! Thanks once again."
-- Will, via email 01/30/07
"To everybody at Elderly,I just wanted to drop you folks a quick line to tell you how very pleased I am with my recent purchase from Elderly.
Elderly had the exact instrument I wanted IN STOCK when everybody else was sold out. The customer service rep I spoke to on the telephone was very friendly and efficient. My instrument arrived in perfect condition just today. I wasn't expecting it until Monday or Tuesday. This is just fantastic!
You guys are terrific! I am very pleased with my experience and I look forward to doing business with Elderly again in the future. "
-- John, via email 01/19/07
"To Whom It May Concern:Just wanted to let you know how happy I have been with the Larrivee P-05 that I purchased from your company. Though you rated it as EC+, this guitar is "as new" and plays great. I wanted a small body guitar that I could noodle on sitting in my easy chair and this certainly fits the bill. It's my first Larrivee and I am quite impressed with the quality of the materials and workmanship. The action is smooth as silk. All of this at half of the retail price. I'd say that's a pretty good deal.
Next guitar purchase, you can expect to hear from me. "
-- John, via email 01/11/07
"I just had to write and say thanks so much -- your customer service was terrific, you had the item I wanted (my search led me to you after searching 2 local stores and at least 3 by Internet), and the arrival of my package quick and painless. You guys win the customer service (personable and helpful) and delivery award in my book. I'll be shopping Elderly Instruments again. Thank you."
-- Darcie, via email 12/18/06
"I just hung up the telephone after a conversation with Brandon from your customer service department, and I am writing to express my appreciation for the quality help I received. Brandon made every effort possible to help solve my problem, which is not a common response in the business world today. I am very impressed. He most certainly is an asset to your company."
-- Sharon, via email 12/13/06
"Hi Elderly I just wanted to tell you guys and gals down there Thank you so very much for being so kind and helpful. My wife and I were at your store on Saturday. I bought a Mandolin for my wife for a X-mas Present. I got the Micheal kelly Dragonfly for her. Anyways I just wanted to thank you all And i would not hesitate to come back to your store.The older gentleman with the gray ponytail was very helpful and kind and I appreciate that. Keep up the good job Merry Christmas"
-- Doug & Kelly, via email 12/04/06
"Hi, I just wanted to thank you guys for sending me an awesome USA made Strat.. I have had dozens of guitar trying to find the right one and looks like I found a keeper. The entire service was just wonderful. Fast shipping and excellent setup upon arrival. I know where I will be buying my next guitar. Thanks Elderly. "
-- Drew, via email 12/01/06
"Just a note to say my Collings C10 arrived today. It's beyond my wildest dreams.I found it hard to go to work today.
Best wishes to all of you for the Holidays. "
-- Cass, via email 11/28/06
"Hi there, just wanted you folks to know how "catchy" the cover of your recent catalog was. The fact that you used an "in-house" employee as a model says volumes for the appreciation that Elderly Instruments has for "her" employees. Man I wish I worked for you. :-)I think the cover is so appealing because you didn't use a well "recognized star." I don't have the catalog with me, and I forgot her name&..Christina?.....but by using her, a person doesn't think&.."yeah right, I wonder how much she is getting for this endorsement." Instead, you think "you go girl." :-)
Additionally, because she looks so dang good holding that Strat, it might make others want to emulate her by learning how to play the guitar themselves.
If it were a poster, I would proudly show it off on a wall in my office at work."
-- Roni, via email 11/10/06
"Hi Guys -Stumbled upon your webite tonite and spent a good hour browsing the contents from top to bottom...you guys have a huge, well-balanced inventory with very competitive prices. I found the site to be well designed and maintained, very easy to use and --- wonders of wonders -- pictures of your inventory that allowed the usr to zoom in at least three times to get a better look at the item for sale. Simple, but SO often overlooked by the big sites like Zzounds, Sweetwater, etc. Well done!!
I foresee a purchase from Elderly in my near future. Keep up the good work and much success to your company in the years ahead."
-- Jeff, via email 10/18/06
"Not a question, but praise! This can't be modern America. I have never seen an order on the internet be delivered this fast!!!! And not only that, it was accurate with no backorders! You guys totally ROCK!I'm glad there is at least ONE place on the net still showing people how it should be done! Keep up the good work! I'll be back! "
-- Benjamin, via email 10/09/06
"Hello, I received my guitar today (MARTIN 00C-MAE 2000)! I am VERY pleased! It sounds great and it's beautiful. I was anxious about ordering an instrument over the internet, but you guys are great. Excellent web site, accurate info, and the pictures are right on the mark. Thank you again. I will recommend you to all my musician friends. Have a great weekend! I'll be pickn'. "
-- Lisa, via email 02/26/06
"Hello,I received my Michael Kelly mandolin today (A style with oval sound hole). It is even better than I could have imagined. It sounds great, looks great. It was shipped perfectly, packed neatly and safely. I took it out of the box, tuned it up once and haven't had to stop playing since. What a great instrument, and what a value for the money.
I really miss being able to come to your showroom since I moved away from Michigan. I'm glad to see the great service I always got in person also translates to mail orders.
I still have my Custom Shop Fender Strat that I purchased from you all back in 1997. Still one of the greatest guitars I've ever laid hands on.
If you ever feel the need to open up another location- may I suggest Houston?! Thanks again. "
-- John, via email 01/24/06
"Hi!I received my 2002 golden deluxe banjo last night. It was listed in excellent + condition. That is not correct, when it arrived at my house it was in mint condition! I could not find a scratch or ding anywhere. The packing was superb. The instrument does not appear to have been played much, which astounds me. The sound of the banjo is a cross between the ringing of a bell and a tigers growl, I don't see how a pre-war mastertone can sound better than this model. It is definitely a masterpiece.
As a result of your fast service and competence I plan to make all my future instrument purchases at Elderly. Thanks again."
-- Jim, via email 01/12/06
"Received it this morning, 24 hrs after ordering it. Thank you for the very good service. "
-- Jim, via email 03/08/06
"You guys at Elderly really have your act together in every way. I have appreciated your selection, your customer service, and efficiency for years. I wish every business I dealt with operated as well. Thanks again. "
-- Tim, via email 02/13/06
"Sirs:The book and Cd's I ordered on Friday arrived on Monday. Woo what service! Tell the boss you are great. Thanks for the prompt service."
-- Larry, via email 01/30/06
"I just wanted to tell you guys how positive experience I had buying my guitar, a used Huss and Dalton CM, from Elderly. It was refreshing to see that the condition of the guitar was at least slightly better than your description. I also appreciated the follow up I received on the telephone. In short, thanks, and you definitely have my business in the future. "
-- John, via email 12/26/05
"Mr. Werbin, This past Friday and Saturday I had the good fortune to accompany my friend, John *******, to your excellent shop in search of old Martins. The only regret was not timing our visits to coincide with your own appearance in the store. Better luck next time!First of all, I wanted to compliment you on your store and on your choice of employees. We spent the greater part of our visit in a practice room, downstairs, but when I did get out on the floor I enjoyed watching the interaction between your many customers and your staff. Everyone from the fella watching the door, to the people ringing sales, to those answering questions made it a pleasurable experience for anyone who came in contact with them. As for John and myself, a very nice lady named Libby gave us the red carpet treatment. She is indeed an asset for Elderly Instruments, of which I am sure you are well aware.
I have rarely seen 12-fret 000s and 00s from the 1920s in such wonderfully playable condition, and never I have seen so many so consistently maintained as I did during my visit to Elderly.
John is a very gifted fingerstyle player who lives down in Ohio and I grew up in Findlay, Ohio about three hours south of you. We met via the internet guitar forums and share a love of serious guitars. I think he might very well come back to see that 00-40K sometime soon. As for me, I very much look forward to future visits when I can get back to that part of the country. "
-- Todd, via email 01/04/03
"Dear Stan Werbin,I wanted to drop you a quick email commending your salesperson Libby. I'm looking for a great prewar Martin fingerpicking guitar, and I drove up to your store last Friday from Columbus, OH with a friend. We spent Friday and Saturday afternoon there trying out old Martins, and Libby was the person who helped us. I've been playing high-end acoustic guitars for years and have dealt with many fine acoustic guitar stores all over the country. Just wanted to let you know what a great experience we had with Libby. She was incredibly helpful, a total pro and a delight to work with. Thanks to her, we had a fantastic experience trying out guitars at your store.
I still need to visit a couple of other vintage guitar stores around the country before making any final decisions, but I have a feeling I'll be back again to spend some more time with and possibly buy that beautiful 1930 Martin 00-40K you have there. In any case, I know I'll be doing a lot of business with Elderly in the future. Thanks for running such a great store, filling it with so many great guitars, and staffing it with such terrific people. "
-- John, via email 12/31/02
"Hi, Got the item X-mas Eve!! Just in time!! Thanks so much for your service!Happy New Year!!
Dear Mr. Spencer,
Thanks so much for getting the Line 6 Guitar Port to us in time for Christmas. Our son Tyler has taught himself how to play both acoustic and electric guitar via the internet. We thought that this gadget would be helpful and so far it seems to be. Unfortunatly we live in a very rural area and can't find someone that gives guitar lessons but Tyler seems to be making progress.
Again thanks for your excellent service. We will pass the word and certainly order other items as he progresses. "
-- Peter, via email 12/30/02
"I recieved order number 1291321 on December 24, 02. This Kamaka instrument exceeded my expectations. The delivery was timely and your personel polite and professional Thank you,"
-- Wilbur, via email 12/30/02
"All at Elderly,Today I received my Martin Backpacker Mandolin. I own a Backpacker Guitar, so I was well aware of the loose quality control that these production items easily pass through. I believed it would be worth my while to pay the few extra dollars to purchase one from a high end retailer such as yourselves. You have proved me right! I was quite happy to see the repair shop ticket on the headstock, and to take note of the nice setup job done to the instrument. Thank you very much for your over all attention to detail.
Happy New Year to you all!"
-- Michael, via email 12/27/02
"Dear Mr. Werbin,Just a note to say thanks to Elderly Instruments for the excellent service and rush shipment of the Maple Valley MV1C hammer dulcimer I ordered on Dec. 17. It was a gift for my wife. The unit was shipped via UPS Second Day Air to insure delivery prior to Dec. 24. It arrived well paked in perfect condition on Dec. 18. In fact, it was pretty much still in tune when we unpacked the instrument.
To say the least my wife loves her new MV1C. As a classically trained musician, she has little trouble navigating the network of strings even though she has no previous experience with hammer dulcimers. She will be up to par on it rather quickly. This one is another keeper!
Best Regards,"
-- Michael, via email 12/27/02
"I was up to the store, made a few purchases, and had to order several items that were not in stock. You all were patient in figuring out where everything needed to go and kept me posted all the way through back orders and shipping. Everything has arrived for Christmas!!!Thanks and a job well done. "
-- Laura, via email 12/24/02
"Dear Stan, A note of praise for your employees...My first experience with Elderly was buying an open back banjo. I had just started frailing and was not real sure what I should get. One of the guys (and I never did get his name) spent probably a good hour talking to me about banjos, answering my questions, and playing just about every banjo in the store! Ended up buying a Mike Ramesy. Great guy, great service...Next experience was a nightmare (and you probably already know or can get all the details from Cynthia). The D18GE I bought there (again with great help from the floor staff), developed problems. . . I took it to an "Authorized" repair man, who proceeded to ding, scratch and in my opinion, destroy my guitar. To make a long story short, I was put in touch with Cynthia, who replaced my guitar. I was feeling so #(*&%@, but she was so kind, and understanding, and gracious. Within minutes, I knew that she really cared about my situation. Joe (the repair shop manager) was exactly the same way. These two people turned a very trying (to say the least) situation into another positive experience at Elderly's. I really can't say enough about these two! This is what "Customer Service" should be!
Merry Christmas to you and your staff,"
-- Tim, via email 12/24/02
"So I took the plunge and bought a D-18 from you guys (who else?). It showed up at my house yesterday. Awesome guitar! I'm looking forward to breaking it in over the holidays and comparing it to other guitars I have in my collection (my best one being a Gibson J-45 from Gibson's Custom, Art & Historic Shop).Thank you for all of your guidance and for the great service from all the folks at Elderly Instruments.
Happy holidays!"
-- Dave, via email 12/21/02
"I have never had the chance to tell you but you have a fantastic store and have done a most impressive job of making it what it is today."
-- Greg, via email 12/20/02
"Thanx Juan, You've been very helpful and responsive. I appreciate that. I had cancelled this exact same order with one of you competitors due to their lack of responsiveness. Feliz Navidad,"
-- Gary, via email 12/20/02
"Attn:Stan Werbin, I'm writing you to sing the praises of your employee, Cynthia Bridge. Thanks to her exemplary performance in obtaining a quote on a custom Martin guitar I will be sending all of my business and all I can persuade to your establishment. Not only was Cynthia prompt, kind, and courteous she was extremely professional in the often tedious procedure of filling out the custom form and explaining exactly what was desired by the customer. My local dealer still has the same information I provided Cynthia on his desk and he received it a week prior to my sending it to her. I know she is leaving on her holiday vacation soon and my advice to you before she leaves is to increase or give her a nice Christmas bonus, praise her in front of her peers, and last if not at least take a double handful of "atta girls " from petty cash and heap them upon her. Your store was recommended by the Unofficial Martin Guitar Forum and it is very plain to see why with such great employees. Thanks very much for your time and Merry Christmas and Happy Holidays to you. Now catch her before she leaves!!"
-- Will, via email 12/19/02
"I just wanted to write and thank you guys so much for the mando banjo I just received. It arrived yesterday and I was thrilled to find that it was completely set up properly, had no shippings marks or damage, and that I could just pull it out of the box and play. I had always been extremely apprehensive about buying instruments online. You have made my first experiance with this quite positive. All of the salespeople that i delt with on the phone or via email were helpful and informative. You have a very knowledgable and courteous staff. Thank you again, I will certainly recommend you to all of my friends. "
-- Laura, via email 12/19/02
"Thanks for the great friendly customer service - in-person, by phone & e-mail/online."
-- Carol, via email 12/17/02
"HELLO, I received my KRAMER bass Friday afternoon. Just wanted to let you know that it arrived in good shape and that I'm VERY pleased with it. Please let everyone involved that I said "THANK YOU VERY MUCH !!! " And to everyone at ELDERLY............" MERRY CHRISTMAS ""
-- Thomas, via email 12/16/02
"Subject: instrument repair Importance: High Attention: Stan WerbinRe: neck repair of Gibson F-4 mandolin picked up yesterday, 12/9/02.
You guys, namely Stretch, work magic on repairs. I've owned the mandolin for about 30 years. When I brought it in for repair I had a sunken feeling knowing the cracks in the neck were across grain. I didn't know if it could be repaired. Well, it is repaired now and can barely be detected and because it was accurately fitted with a new bridge the mandolin sounds better than it ever did. The fret dressing and set-up are great. The 12th fret octave is right on.
You guys also restored the sunburst finish on a 50's era Gibson arch-top guitar a few years ago for me which I was very pleased with.
I would not hesitate to submit anything for repair and certainly recommend you to other interested persons.
Thanks again for the wonderful repair/refinish jobs. "
-- Larry, via email 12/16/02
"Wonderful service, great website, fast delivery, beautiful ukulele! Thank you!"
-- Clenise, via email 12/15/02
"Juan, Got the M3SC today - First impressions - AWESOME!!! I'll play with it this weekend and unless something dreastically changes I think she's found a home. Tell Kira thanks for the help. Later,"
-- Tim, via email 12/13/02
"Hi guys!!! I'm playing my SG...Does EX stand for EXCEPTIONAL???? This mahogany beauty is simply IMMACULATE and it's really IMMACULATE.....It's a perfect rock machine and I'm extremely satisfied....and you guys are . . . great.............See you at the next purchase"
-- Marco, via email 12/6/02
"Chris,Received my instrument today. It arrived in great shape! Mucho thanks for the quick turn-around and nice price. I plugged your great service on rec.music.classical guitar.
Another satisfied customer,"
-- Hugh, via email 12/6/02
" --> Great!! Magic!! Fantastic!! Incredible!! .....what other adjectives I have to use to describe the emotions and happiness that we've fell receiving a fantastic instrument that we bought for corrispondence in USA from Elderly!!! You must know that, altought Elderly is well Know in Italy for the good reputation, the Italian sellers clearly to diffuse some stupid legends to don't buy for corrispondence. This is my first buy for corrispondence from Elderly to a price not so low ( $ 2685 + $ 205 for shipping ). Also if description of the guitar on your used listing of the your web site was with 17 beatiful photos ( to compliment at the photographer!! ), you can imagine the corage for this adventure (.....the fear of some crackes on the guitar or ....that it was just a bluff !!). But finally the 11/19/2002 at 10.30 am. is arrived my dream: Martin D40 DonMcLean Ltd. ed., I so her for the first time in Frankfurt Musikmesse 2000 edition year. Thank you Elderly to existe, after the GOD...... it's YOU!!! We should be very onorated to make other business with you. Ciao from Magenta (MILANO) ITALY, lets hope for an other business!! ARRIVEDERCI (goodbye) "
-- Salvatore, via email 12/6/02
"Hi Brian, Thanks, that sounds fine. I will appreciate getting the paperwork in the event any confusion would (unlikely, I know) arise in the future. As always, thank you for your help with this consignment. Especially, thanks for keeping me posted in a timely way. You all make it easy for me to keep relying on Elderly. "
-- Ken, via email 12/04/02
"Hi, I do a fair amount of my shopping on line. I just finished placing an order with you and have to say your site is by far the easiest and most user friendly site I have come across yet!Kudos to your web design person (he/she, they deserve a nice xmas bonus). Thanks, a happy customer"
-- Sandy, via email 11/30/02
"Chris, thank you for your quick response and for the information you gave me in your email. I appreciate it very much--I am now thinking that we won't be able to locate the version I was hoping for. I have also searched on some of the music sharing web sites with no success.I hope that I can do business with Elderly in the future--you are obviously a very customer oriented company. Thanks again, and have a great holiday season. Sincerely,"
-- Janet, via email 11/29/02
"Hi Stan I live in Scotland, UK and have just received your catalogue. Thanks for continuing to send these. I will be ordering a few items in the near future. In the meantime, I wanted to thank you for your excellent service. A few months back I bought from you a National Delphi Deluxe and a Martin OM-42. I am delighted with both of these. The main purpose for this message is that a guy named Raoul indulged with me in a conversation via email for several weeks prior to the purchase, advising me on all sorts of guitar issues. His input was very much responsible for me dealing with Elderly. He was patient and provided sound advice without trying to bias my eventual choice of instrument. He also helped me (via email) fit a new cone to the National that had got damaged in transit. So, thanks a lot for a brilliant service and thanks to Raoul."
-- Phil, via email 11/28/02
"The banjo arrived last night in perfect condition. I am very pleased with my purchase and with the ease in dealing with you. The banjo is all that I had hoped. I will not hesitate to recommend you to my friends and to look to you for future purchases.Thank you again,"
-- Glen, via email 11/27/02
"Dear Stan Werbin:I'm writing to thank you for a superior purchasing experience at Elderly Instruments, and to acknowledge and commend in particular two of your employees whose professionalism and customer service skills are remarkable.
I originally purchased a Martin SPCJ16E and thermoplastic case which shipped on 10/29/02. Though the guitar sounded and played fine, the case had some gouges in it; there was also some slight but dark and noticeable wood-grain variations in the spruce top. In talking with Kirk in customer service, he immediately offered to exchange the case, and when I told him about the cosmetic concern I had, Kirk said he could ship the other Martin (there were 2 originally in stock) with the new case. I went ahead and purchased a 2nd SPJC16E which arrived on 11/11/02 (my household - wife and 3 sons - were nervously owning 2 of these guitars for a few days). Kirk gave me several days to compare the two guitars before sending one back, which I did last Friday: I ended up keeping the 2nd guitar because of its greater cosmetic appeal, playability and sound.
I can't tell you how impressed I was with Kirk's interpersonal skills. His courtesy, sincerity and graciousness were genuine, and his willingness to make this purchase work out to my satisfaction was exceptional. He really wanted a satisfied customer. The other person I dealt with briefly on the phone was Pete. He facilitated and made effortless the sorting out and crediting of return, shipping and original purchase fees . . .
Persons like Kirk and Pete are first-rate and uncommon; they truly guarantee the customer's satisfaction - at least, what comes across is that they are taking into their own hands the customer's concerns. In turn, they've assured my future business with you and that I will recommend elderly without hesitation to my students, my colleagues and friends. I wanted in this letter to recognize Kirk (especially) and Pete. They are a reflection, directly and indirectly, of what I take to be your feel for business and how it depends on the right people. Competence is always worthy of admiration. I understand now why your company is the success it is.
Many thanks, Stan. I hope you pass on to Kirk and Pete my appreciation and thanks.
Yours,"
-- John, via email 11/27/02
"On October 25, 2002, I visited Elderly Instruments with the intention of purchasing at least one vintage Martin guitar, possibly two, if funds held out. I brought five guitars to put on consignment, which I did, and Two of them have already sold at the time I write this letter.My visit was excellent. I purchased a 1956 D-28 and a 1964 D-28. Both are exceptional; the '64 is simply an amazing guitar. After twenty five years of collecting guitars, this one has been a great find. I have done business with the "Big Three" vintage dealers (names omitted here). My experience at your shop has been by far the best; I first visited last November, left two on consignment, and purchased one of the Martin "Grand Old Opry" special issue guitars. Since then I have purchased four more. I was very impressed by the consignment procedures; It assures anyone that purchases a guitar at Elderly will get a trouble-free, well playing instrument. One can buy with confidence that they will get what they are looking for, paid for, and at a fair market price.
My visit in October was well accented by the attention one of your sales people paid to my interests and concerns. Matt Theodoroff is to be commended; I was in the shop for over four hours, played a dozen guitars, and he not only answered any and all questions, he provided his input and knowledge in an extremely professional manner. There was no facade or showmanship, just a strong interest in what I had driven over five hours to see. He was willing to chase guitars all over the building, and spent a very fair amount of time helping me analyze each instrument. As a result, my trip cost me over $10,000.00, and it was well worth it all in my eyes. Again, kudos to Matt for his patience and interest in me as a customer. He is to be commended.
And Mr. Werbin, congratulations to you on thirty years in a very tough business. You have been a leader in the vintage market, and have helped sustain its growth over these years. I rate your shop as number one in the business, and I've seen many, many guitar shops in the last twenty five years. I've included a letter to Matt as well, please see it reaches his hands, and thank him once more for me. I'll be back!
Regards,"
-- Steve, via email 11/26/02
"Arrived today, and looks perfect! Thanks for another fine instrument, Elderly!"
-- David, via email 11/25/02
"Hey Guys !! I have received the Jazz Bass right now in Italy!!!I would like to thank you all for the great work you've done, the instrument is in excellent conditions. I have to tell that i was worry about 'cause i've never purchased an instrument from internet, but now there's no doubt....IT WORKS!!!!
I will continue to purchase from you and i'll tell to all my italian friends!!!!!
Thanks again"
-- Gian, via email 11/25/02
"Dear Mr. Werbin, My name is Michael . . . I wanted to buy a special gift for my wife on our 25th wedding anniversary. That gift was a Martin D-42 guitar, and after all the good things I heard about your store, I decided to buy it there via mail order. Unfortunately, the first D-42 I recieved was a bit shopworn. I called the next day and talked with Jerry Spencer. He made the whole experience a pleasant one. It is rare in today's times, to find a business who will bend over backwards to satisfy a customer, but Jerry did just that, My wife loves her new D-42. It's just gorgeous, acoustically and visually as well. I will buy from Elderly again with confidence, and recommend your store to any and all who ask. It turned out to be a great day yesterday, Thanks to Jerry Spencer and Elderly, Thanks Again,"
-- Mike, via email 11/22/02
"I got the replacement armrest today. Thanks for your assistance. It is a pleasure to do business with your company and I will continue to do so. Thanks again"
-- Chip, via email 11/20/02
"Hello Folks I didn't expect tthe guitar to get here so quickly, but it arrived safe and sound at work about 11:30 Thursday-11/14, thats only 48 hours! As per instructions I left it in the case till after work[about 4 1/2 hours], and checked it out after work. I've played it about 1 1/2 hours and looked it over quite a bit, and can say that we won't need to excersize the return policy for this one! Please give my thanks to Karri and all others connected to this sale. I had a bit of trepidation about buying sight unsean, but you folks have made this a gratifying experience, thanks! "
-- John, via email 11/16/02
"Hello StanI thought that I would mail you to express my thanks to you and Elederly for the service that you gave in my recent transactions with you.
I refer to both the sale of my OM-18 and the subsequent purchase of my beautiful Custom 000-45.
As far as the sale was concerned, Brian was extremely helpful, keeping me informed about the state of progress.
To acquire a 45 has been an ambition for a very long time and when I decided last January that this was at last affordable, Cynthia couldn't have been more helpful. She must have spent a long time sorting things out for me during the ordering process and again, she kept me informed all along the way. When the guitar arrived in September, it had clearly been worth the wait and it is now being gigged regularly and admired by all!
Anyway, my thanks to you of course and I would be very grateful if you would express my thanks to them both as you have one very happy customer here.
With best wishes"
-- Mark, via email 11/14/02
"Dear Juan, Thanks I received the guitar this morning and its fabulous. Thanks for a really efficient service. Best wishes"
-- Simon, via email 11/12/02
"I just wanted to drop a thank you note. These strings came in today. Thank you for your quick response to my order and fast shipping."
-- Lawrence, via email 11/14/02
"I just wanted to "Thank You" for your patience in helping me aquire my Takamine Limited Edition 2002. I received the guitar last week and am really enjoying it. I have always been so impressed with your customer service and this guitar came setup beautifully. I look forward to ordering more from you (right now I have my eye on the Stelling Swallowtail you have coming in March)."
-- Mickey, via email 11/13/02
"Just wanted to share my sincere appreciation for whoever had a hand in acquiring / photographing / pricing / selling - and finally, packing my new guitar that arrived today. It's amazing. What a flawless transaction. I'm really impressed with my experience buying from you guys, and would love to have this message forwarded to your whole team.If I can, I'll be back for more.
Thanks,"
-- Gregory, via email 11/8/02
"Subject: Re: Guitar OrderHi Dawn
Thanks for that, I was a bit worried when I went back to your web site and saw that it was on order. You have made my day and I can hardly wait to get my hands on it. I have waited 12 years to be able to buy one, in New Zealand they are rarely seen in shops and are super expensive.
Thanks for your prompt reply "
-- Laurie, via email 11/8/02
"Just a quick note to let you know I received my Epiphone Casino 2 days ago. Thanks for the great service. Guitar was set up perfectly & plays like a dream. I jammed along with a Papa Chubby CD at high volume & this baby sustains for days. Very cool."
-- David, via email 11/8/02
"Last week, 10/30, I purchased the HD35SJC. Received it on Tues. 11/05 just as predicted and have to tell you just how totally thrilled I am with this fabulous Martin guitar. I would appreciate it if you would pass on a special "Thank You" to Chris (Raths ? in mail order) for his knowledgeable,courteous easy manner and also the personal touch he added to thank me for my purchase. Your shipping dept. also deserves a "Thank You" as my order was very securely packaged. It's been a very pleasant experience indeed."
-- Jacque, via email 11/8/02
"I just received the Tacoma Papoose I ordered from you guys last week. I rarely dish out accolades, but WOW! The instrument arrived on time in immaculate condition. The action and intonation are to die for - I wish all my instruments were set up this well. Are all of your instruments set up in-house like this? You've got a new customer!"
-- Brian, via email 11/5/02
"Dawn, Thanks so much for your assistance with this order. I know it is not for a large purchase in terms of money, but I really value it. Hope you have a good day,"
-- Rich, via email 11/5/02
"Good morning, Jerry,I thank you *very much* for your willingness to make this adjustment!--and I wasn't worried about the delay. I see why your company has the superior reputation it does.
Many thanks again, Jerry.
Best,"
-- John, via email 11/5/02
"I HAVE NOW RECEIVED THE ORDERED ITEMS OK, and would like to thank you all for nice treatment & fast delivery. Now I can enjoy new information about two of my big interests: African music and metal reso-phonic guitars. I own a #33 All metall Dobro, bought by mail order from the Dopeyra bro:s (Original Music Instruments, California) back in 1972. To get hold of a nice National single cone guitar is still a dream for me, so we will see what I order from you next time! All the best &% Thanks!"
-- Hans, via email (Sweden) 11/4/02
"Dear Larry, I wanted to take a minute and thank you for returning my guitar in the expeditious and caring manner that you did. Thanks also for the generous appraisal. I am sorry that we could not come to an agreement but to be honest, I am glad to have my "buddy" back. Some thing in life transcend monetary value and this is one of them to me. I hope to someday be able to purchase a Stelling 5 string, but as in all things, I wait upon the Lord to open the doors. Thank you for the pictures, they are really great and I have saved them to a file on my computer . . .Thanks again Larry and everyone at Elderly for maintain a high moral and ethical standard which is lacking increasingly in the business of instruments and music! May God Bless! Sincerely,"
-- Rev. Mike, via email 11/2/02
"Mr. Werbin- I decided to keep the 30's Dobro, that this original message referred to, when my wife said that she loved the sound of it and like a typical guitar widow, she never notices any of my instruments. Anyway, the reason for this email is to let you know you have some really nice people in your employ. I have talked to Libby, Cynthia and Pat today and they have all been super. The dealer I have been working with seems to be inconvenienced when I call, even after spending quite a bit of money there, so I'm moving my business. I think I'm going to be very happy dealing with your firm and look forward to a long relationship. Regards,"
-- Chris, via email 11/1/02
"I received my bigsby vibrato today and is already installed thanks a lot, you guys are the best..I will be telling my friends about you guys....and I am looking forward to doing business with you in the very near future...and thanks for the catalog....neat stuff.."
-- Beau, via email 11/2/02
"By the way, I think Elderly is a wonderful, wonderful resource. You guys do great work. I bought my Ramsey Electric from you guys, and included a plug on the webpage I created to showcase that banjo. I'd encourage anyone to buy from you guys.Best,"
-- Rick, via email 10/1/02
"Hi Stan, I just picked up a Martin CTSH classical from Elderly and as with every purchase I have made before this guitar was exactly what I was looking for. Each time I make a purchase from Elderly I am impressed with the great service from your staff. Courteous, knowledgable, and eager to provide whatever it takes to make the customer happy. Believe me, some of your other 'big-name' competitors aren't even close. Even your website is years ahead of the others. Congratulations on Elderly's long career and hope you are around for many, many more. Sincerely,"
-- David, via email 11/1/02
"Thanks for reply / confirmation. You guys rock!"
-- Gregory, via email 10/30/02
"Hi, Just want to let you know that my order was received the other day and once again the service was excellent. While I only ordered finger picks and a Dunlop bar this time, you sent what I ordered; it is exactly what I ordered; it arrived quickly.This is not my first positive experience with your company...thanks for the great service and quality products. I am letting my friends know about you.
Thanks again,"
-- Rick, via email 10/28/02
"Karrie -Thanks for the quick response on the tab booklet.
It's friendly and prompt help like yours that makes Elderly such a special music store.
Keep 'A Pickin'! "
-- Gary, via email 10/28/02
"Stan and Co. I've been an Elderly customer for 5 years now, having purchased 4 or 5 instruments and numerous strings and have always been satisfied in my dealings with you all. Keep it up. "
-- Bill, via email 10/25/02
"Guitar arrived to day in great shape, thanks for the fast delivery and friendly customer service, one of your sales guys played it over the phone for me before I ordered it on-line. Thanks again. It was great doing business with you."
-- Philip, via email 10/25/02
"Dear Mr. Werbin,I'm not one to write letters of commendation, but I would like to thank you folks at Elderly, in particular, the young woman (Karrie?) and the young man (Jarvis?) who took my telephone orders. The service was courteous, professional, prompt and friendly - the hallmarks of an excellently run firm. Thank them for me, would you? I feel that they deserve recognition.
I am new to Elderly, and quite frankly cannot afford a lot of instruments, but rest assured that any further purchases will be done through your company. I am passing on the catalogs to friends and perhaps it may generate some business for you.
As a final note, the Regal Resonator guitar I purchased is a GAS! I can't seem to put it down. Thank you once again for your prompt service, outstanding employees and a totally outrageous guitar! If you ever need a recommendation, please call me.
All the best."
-- Jay, via email 10/25/02
"Congratulations on your 30th anniversary! Just want to say thanks for your services and keeping me informed of my want list.Sincerely,"
-- Don, via email 10/23/02
"hi dawn, many thanks for your prompt and efficient service. i look forward to finding more good things on your "vintage 4-string banjos" page!! kind regards,"
-- Andy, via email 10/18/02
"Dear Stan:Let me first congratulate you on Elderly's anniversary! You have built a terrific company. I only wish I lived near enough to visit and take advantage of the numerous benefits you are offering customers to show your appreciation as you celebrate the occasion.
I looked back over my history of instrument purchases, and was amazed (and alarmed!) to see how many instruments I have purchased from Elderly alone since 1996. I am a rabid collector and trader of acoustic instruments: guitars, banjos and mandolins primarily. I frequently trade off instruments, sometimes after only a year or so, and I have greatly appreciated the opportunities Elderly has given me to indulge my passion . . .
Anyway, again, I want to congratulate Elderly and express my appreciation for many years of pleasant dealings.
Your customer and friend,"
-- Ron, via email 10/16/02
"Elderly Instruments, I have recieved the DBZ20 tacoma guitar safe and sound. I am very pleased with the guitars sound and quality, and the service from Elderly Instruments, and i will be using your site for my next purchase of musical equipment etc. Thank you"
-- Mike, via email 10/16/02
"Dear Stan,I first bought a guitar from Elderly in 1984. I was buying strings and supplies from you before that, when you were located in East Lansing. Since then I have gotten a many other instruments from you, the latest being an HD-28 I picked up on July 25, 2002. I have remained a customer of Elderly because I have always been treated with respect, given a fair deal and allowed to play some of the finest guitars to be found anywhere when I have visited your showroom.
I just want to tell you congratulations on 30 years and thank you for running the finest store in the United States. I try to make at least 2 trips a year to the store just so I can see the wonderful instruments you stock, but I also regularly order via the web site and will continue to do so as long as Elderly is around. I am hoping that will be another 30 years for both of us!
I hope I can make it up there before Oct. is over and experience some of your customer appreciation days, but I have to say I am one customer who has always felt appreciated.
Congratulations again."
-- L.J., via email 10/16/02
"Dear Dawn Well what can I say!? My order arrived today and I wanted to thank you for responding magnificently to my request. You recognised the urgent need, particularly for the spikes and got the stuff to me at very short notice. Any wonder I use you guys. Thanks again. Kind regards "
-- Martin, via email 10/10/02
"Man! You guys are fast. My HD28v arrived today. Sorry for my doubt. I appreciate the prompt service."
-- Dave, via email 10/8/02
"I want to tell you folks there that I appreciate the promptness in which you shipped my order to me(Korg DT7 tuner). I haven't recieved it yet, but I appreciate that you've already e-mailed me the tracking # and have kept me informed. Last monday, I ordered something from ********, and was told it would ship the next day. I recieved no notification about anything. I called them friday and was told that it would be shipped out monday. Well, I just got off the phone with them and was told, it will now be shipped tomorrow. We'll see. Anyway, it makes me appreciate your customer service and confident to do business in the future with you. Thanks again."
-- Joe, via email 10/8/02
"You've again proven to me (as you have many times before) why Elderly is unquestionably the best in class in your industry. You've earned a customer for life!Also, I'm sure I don't have to tell you what an outstanding emloyee you have in Dawn Nash. It's truly refreshing these days to some across someone who is not only knowledgeable about the products they sell, but is also patient, professional and genuinely cares about your customers.
Again, my thanks to you and your staff and Best Wishes for another 30 productive years! "
-- Mike, via email 10/5/02
"Hello, I received my Gothic Explorer yesterday that I ordered from you. Just wanted to drop you folks a line and say thanks. It's a great guitar, and your service was without flaw as well. I will definitely look at your stock and prices before I buy any other equipment, and would gladly recommend you to friends. Thanks again, "
-- Adam, via email 10/3/02
"F.A.O. Dawn.Goods arrived yesterday, perfect condition. Superb international service.
Thank you,"
-- Mike, via email 10/3/02
"Just a quick note to confirm the safe arrival of my latest order. Thank you kindly for packing the goods so carefully and your usual outstanding service. Greetings from Melbourne, Australia."
-- Glenn, via email 10/3/02
"hi, i think you'll be glad to know that my dugain picks were delivered very fast (one week) and, by the way, that i'm enjoying them a lot.thank you"
-- Pedro, via email (Italy) 10/2/02
"Dawn, My case arrived here in the UK yesterday, outstanding!!! What more can I say? Another delighted customer,"
-- Roger, via email 10/2/02
"I recieved my Reiter fretless banjo yesterday and I'm very pleased with the instrument and your excellent service! A very happy customer,"
-- Eddie, via email 9/26/02
"Hi Elderly Instruments!Shipment has arrived.
Thanks very much for the quick delivery."
-- Alan, via email 9/19/02
"What a great service! I ordered these goods from the UK 10 days ago. I received them yesterday and got confirmation of Fed Ex shipping the day after!!I'd expected to wait weeks. Well done - I'm impressed! This is faster than most places I've ordered from here in the UK."
-- Simon, via email 9/19/02
"Greetings from Texas,I just received the 10 sets of Fire Wire strings I asked you to rush ship. Thank you very much. These are great strings."
-- Jon, via email 9/18/02
"Attn: Karrie, Patrick, and JuanThanks again for your help with the Regal RD 75N This is a fantastic guitar! I'd take it over any of the Nationals or any vintage resonator guitars I've owned and used. I really like wood body resonator guitars and this one has a "really" great and unique tone. The overall guitar looks great - only one thing which is truely trivial - the Regal sticker at the headstock was really off center so I carefully removed it and reglued it and it looks like it came that way. Just a Fine playing and wonderful sounding guitar and the price is unbelievable for the instrument. I won't be needing to upgrade with a guitar like this. Oh by the way, Pat, the case is really great! I know it will do the job. All in all - a very pleasing transaction and truely a satisfied customer."
-- Kevin, via email 9/12/02
"The above merchandise arrived this morning. As usual, well packaged, specific item ordered and the always friendly customer service willing to help a part time musician. Thank you for your happy service."
-- Fred, via email 9/10/02
"hi there--- you just sent me a new martin hd28v.....i am emailing to say i love it and am going to keep it--thanks for picking me a great one"
-- Mike, via email 9/4/02
"Cynthia,This letter is to say thank you for your kind assistance in helping me with the purchase of my guitar from Elderly Instruments. In late February and early March you talked with me at length about Martin OM-28 guitars that Elderly had on order at that time. Your ability to answer all my endless and minute questions about the guitar calmly, patiently, and sincerely really put me at ease and made me feel confident that I was getting the right guitar for me and from someone who knew the instrument and cared about the customer . . . The Martin OM-28 has not disappointed me. Everything about the guitar - the construction, tone, playability, finish, etc. is exactly like I thought it would be. I've had a few less expensive acoustic guitars in the past but this is the first one that truly inspires me to play and get better. It seems to have so much personality and something to say every time that you pick it up. It's quickly becoming a trusted partner.
Although I am somewhat of a knowledgeable buyer, the major part of my satisfaction with the guitar is because of your ability to talk with understanding and authority with the customer. I think you are a great asset to Elderly Instruments and, more importantly, a very nice person. In the future, I will not hesitate to do business with Elderly Instruments and will recommend the store to my friends and acquaintances.
Thanks again for your help and best of luck to you in the future.
Sincerely,"
-- Philip, via email 8/31/02
"Howdy, I received my HD 28 today (10u-3243) a 1983 model. I must say I'm stunned. It is better than I hoped for it looks, plays and sounds beautifully and arrived in perfect condition. The previous owner took fabulous care of this instrument. It looks very americana.This guitar I feel has many songs in it. Thanx so much. I'm thrilled."
-- Gerry, via email 8/30/02
"Just wanted to say thank you for the quick service and hope to visit your web site again."
-- Saul, via email 8/28/02
"Dear folks; Today, monday., I received the final part of the order. Thank you so much for your efforts!!! All of you!!! Keep up the good work! Sincerely,"
-- Patterson, via email 8/27/02
"Just got my Chieftain Low D yesterday after being on backorder...your follow up emails are very much appreciated and the whistle sounds GREAT! Keep up the good work and give Faith C. a big "Thank you" from me.Sincerely,"
-- Chris, via email 8/26/02
"Hi Larry,Thanks again for your help with the OM-3H. I have no doubts it would be in someone else's hands (heaven forbid!) if you weren't looking out for me. I definitely owe ya one.
Talk to you soon,"
-- Bill, via email 8/5/02
"Dear Stan, I recently purchased a Duncan Performer Maverick soundhole pickup for my Dreadnaught guitar and needed a good pre-amp that would bring out all the natural tones of the guitar without being noisy. I selected the L.R. Baggs Gigpro pre-amp. At first I was perplexed. Where was the on switch? I plugged in my patch cords and discovered that it turns on automatically when you patch in. Great Idea! I plugged into my 50 watt amp and then was in for the surprise of my life. What an incredible sound! I could have spent several thousand dollars on an expensive Jazz Box and it could not sound any better. All the natural tones of the the guitar came out loud and clear without any distortion nor background noise. I play Gospel music in church and this sound will greatly enhance our worship experience. Thanks for a Great product!"
-- Patrick, via email 8/5/02
"Dear Mr. Werbin:I have been a customer for ovr 20 years and would like to thank you for your excellent and friendly service. I was so impressed with my 1st order that I have used your service as my standard for rating other suppliers. Also, I have tried to maintain the positive, friendly attitude your company exudes in my interactions with others and various types of environmental work.
Thank you for all your help. I will continue to pass along your catalogs to others whenever possible."
-- Ray, Virginia 8/14/02
"I have purchased several instruments there and have enjoyed many visits. You have an exceptional staff and service department. They always have time to answer questions and not with a condescending attitude so often found at the mass retailers. "
-- Fred, via email 8/20/02
"I wanted to let you know I received the guitar I ordered from you . . .The guitar I ordered, stock number 20U-8061, was received in excellent condition and surpasses my expectations, and I am going to keep it. Thanks so much for offering this guitar at such a great price. "
-- Keith, via email 8/16/02
"I can only tell you how thrilled I was to receive my D-41 yesterday . . . I was amazed at the guitar, but must tell you that when Tim played a little of it over the phone to me on Monday, my heart was gone then. Sitting under the 300 year old California coastal oaks in my back yard and strumming last night was pretty great! Thank you for providing amazing service and a killer instrument. You have my business! best regards"
-- Richard, via email 8/15/02
"Hi, I received the Red Fox today, safe and sound. Thanks. PS Great sound, very satisfied customer, as always."
-- Ron, via email 8/15/02
"I'd like to say a big thanks to Elderly for shipping me my new Adamus 1597 at less than half the price I could have bought it in the U.K. It looks and plays brilliantly! Ordered on Monday evening and received it in Scotland on Thursday midday - fantastic service! Definitely be using Elderly Instruments again. All the best,"
-- Robert, via email 8/14/02
"Great job Elderly! You keep on giving tremendous service, and with a smile..."
-- Andy, via email 8/14/02
"Yesterday, I received my bass bag for my 3/4 size upright bass. I was unsure how it would work or look as I saw no pictures on it on your website. I got the one that is reg. $189.00 but on sale for $115.00 Boy was I amazed when it came. It is way much better than I had imagined!!! This thing is so padded, you could be much less than careful with your instrument and it would not matter. It is protected. My bass spends many road hours in the bottom of a tour bus and I am completely confident it will get from show to show scratch free!!!! Thank you for a near perfect product."
-- Brent, via email 8/14/02
"Elderly Instruments, I just got my accordion, (order # 1246172) and wanted to say thanks for a great instrument at a great price . . . Anyhow, just wanted to let you know you have one more satisfied customer Thanks,"
-- Joel, via email 8/14/02
"thank you for the wonderful catalogue "
-- Roja, via email 8/12/02
"I just recieved my Trinity Bouzouki that purchase acouple of months ago from Elderly and recently sent in for an installation of a pickup. I want to tell you how great David Kornblum was to work with. He really took time to get it right and was very helpful on suggestions and keeping me informed on progress. I must admit I was a little nervous because I wanted something that would give me good reproduction of the acoustic sound and I was working under a time restriction due to scheduled performance dates. Needless to say I got the instrument right on time and it sounds great.Thanks again."
-- Dan, via email 8/9/02
"Hi, Just a note to thank you for the prompt shipment of my order. Everything is here, in the right quantity, and for the right price. I appreciate the good service. It's a pleasure to do business with you. Thanks again,"
-- Rick, via email 8/9/02
"Dear Sir,The above order was received in today's mail. As usual anytime I purchased items from your company they arrived with fast service and well packaged. Thanks again for helping me maintain my music equipment."
-- Fred, via email 8/8/02
"Thanks for the beautiful guitar. It arrived very quickly and safely."
-- Brian, via email 8/8/02
"I ordered a Modulus Quantum 5 last week and I just wanted to write a quick note and say thank you. I received it two days ago and it's exactly what I was looking for. The sales staff (Chris in particular) was extremely helpful in answering all of my questions and taking my order. I absolutely love the instrument and I'm glad to have found it at Elderly.Thanks again and keep up the good work!"
-- Joe, via email 8/2/02
"Jason: Today I received the guitar case that I ordered from you last week. I must confess that I didn't expect it to be the right size for my guitar (Epiphone Emperor Regent) as **chain store** has unsuccessfully been trying to get me the case since March when I first placed the order with them. I wish I would have contacted you in the beginning-- the case is just what the doctor ordered!Thanks,"
-- Ray, via email 8/1/02
"I would just like to thank you all for the ken smith bass I recieved from you. It was in remakable condition and set up very well. great job!"
-- Ian, via email 7/31/02
"Ray,Thanks again for taking care of the problem with the used HD-28 I bought, and thank you for allowing me to purchasing a new one at such a nice price.
People ask me why I go to MI to buy guitars - well, this is just one example of why. People like you make dealing with Elderly Instruments such a pleasure."
-- J.L., via email 7/30/02
"Bought an exquisite Martin guitar from Elderly via the web from here in Sydney, Australia and had it delivered to Louisiana in time for my business trip there. Elderly never skipped a beat. The guitar arrived on time in Louisiana in perfect condition, and for a price half of what it would have cost me here in Australia. What a fantastic way to do business! Thanks to all concerned."
-- Vaughan, via email 7/30/02
"Hi Andy - I see from the invoice that you packed my order.The Rainsong DR1000 came in pristine condition - absolutely perfect, and it plays great! I cannot tell from the signature who inspected and adjusted it, but whoever it was, did an awesome job. This is actually the most playable guitar I now own, believe it or not."
-- Wendell, via email 7/19/02
"Just a quick note to confirm safe arrival of the order listed below. As usual, it arrived in good time, was very thougtfully packed and clearly itemised...in short, excellent service! Much appreciated."
-- Glenn, via email 7/17/02
"While I'm writing, I'd like to add something - please accept my thanks and pass along my appreciation to Cynthia Bridge, Pat and and the crew for doing such a great job. Of all the dealers I have done business with building my guitar collection, Elderly has ALWAYS provided the BEST in selection, quality, consistency, reliability and customer service. It's a genuine pleasure (and I'm not trying to get a better trade here!) to be a customer of Elderly Instruments.Sincerely,"
-- Ben, via email 7/12/02
"I recently bought a shopworn mahogany/spruce larrivee ukulele from you, and it is a fantastic uke, balanced sound, and surprising resonance. Thank you!"
-- Lorelie, via email 7/11/02
"Thank you very much for our order. We received it yesterday the 11th. I think it will be most helpful as I am a new fiddle player. I just received one as a present. I think I will really enjoy learning to play it. Thanks for being so prompt with my order"
-- Frances, via email 7/11/02
"I just wanted to write and say thanks for the great catalog. I hope to utilize it in the coming months. "
-- Neil, via email 7/9/02
"Many thanks - your excellent service is much appreciated."
-- Glenn, via email 7/9/02
"Hi, folks. I just received my 1950 Martin A mandolin (90U-3482), and I love it. I bought a Gibson A-4 from you last year, and I wrote and told you then (6/18/01) I'd be back. Well, I was right, and I'm 100% satisfied again. It's a beauty. No wonder your name shows up on all those mando sites. Thanks."
-- Sean, via email 7/8/02
"Hey Stan Werbin:I just saw in your catalog that July 5 is your official anniversary of your store. I'm just writing to say thanks for being there for me! I first went to your establishment way back when you were still in East Lansing. I remember your first expansion, to make more room for records and tapes. I still have some of my original banjo tablature notes from taking lessons from Joel Mabus. I have picked up a couple of other instruments since then, but never made much progress with my musicianship. However, music has always been a very enjoyable part of my life. It's almost overwhelming to see the amazing depth and variety of music from all over the world. Whenever I have had the urge to listen to some new (or old!) music (or make another attempt at playing an instrument) I know I can always get satisfaction at your establishment. Your staff is always knowledgeable and very helpful and it feels great just to walk into the place.
The only thing that concerns me is that I keep having this recurring vision of you living in this crummy apartment with boxes and boxes and boxes stacked to the ceiling. You know what's in those boxes? "Knapps" paper bags! It seems like every time my purchase is bagged, it's in a "Knapps" bag. Are you guys ever going to run out of those things? I doubt if there are many people left that remember that place.
Anyway, thanks again Stan! Congratulations on your anniversary.
Faithfully Yours, "
-- Mike, via email 7/7/02
"Dear Mr. Werbin...Thank you very much for your help...now we will have to think on what to do....You provide a very good service."
-- Yvonne, via email 6/29/02
"I was in Japan last week. Ukuleles are quite popular over there. I went to about 15 music stores in 4 different cities and all of them had a fine selection of ukuleles. I even went to a pro shop in Tokyo which had over 100 high quality ukes. Amazing . . .Last week I was up at Elderly and I bought the first Applause Deluxe Mini Uke Acoustic/Electric that you had in stock. I like it a lot!
Thanks for stocking the Applause uke. It's definitely higher quality than the only other electric uke I know of . . ."
-- Madcat, Ann Arbor, MI 6/26/02
"Raoul Thanks. I am having a great time with my small collection of instruments (greatly boosted by the Martin and the National), plus countless videos, etc from Stefan Grossman's Guitar Workshop. Thanks for all your help with everything. It was all much appreciated and I'm pleased that I shopped at Elderly."
-- Philip, via email 6/26/02
"Received my Martin D16RGT today. It arrived UPS Ground as promised in 5 days. It arrived in perfect condition. I was impressed that you folks cared enough to tune down the strings loose. Once I tuned them up, the guitar set-up was excellent. No need for adjustments. The sales department reps.on the phone were patient, courteous and assured me my order was being processed and correct. You guys are class act, quality merchandize at the lowest price around. Thanks. It was a pleasure doing business with you and rest assured that I will be doing it again. "
-- David, via email 6/26/02
"Hi Friends:Please forward this email to the "top dogs" there. I wanted them to know how much I enjoyed my recent experiences with your fine store. I have purchased a number of guitars as I have just started to play at the ripe old age of 41. Most recently I purchased a '72 Custom Telecaster. I received great help from many of your crew... Tim (a Telecaster fanatic!); Matt (a rockabilly rebel); Derrick (a Martin guitar fan) and Chris (a manager, I think, who helped me with a return/trade in issue)... and there were others along the way. I know now why you folks have such an excellent reputation! I'll be back soon to pick up the Paisley Tele I have on order.
Thanks again."
-- Patrick, via email 6/22/02
"Your service is great! I received my Sunrise preamp yesterday. That's only nine days to get to Sydney Australia. My local dealer told me it would take six months to get one in and wanted a much higher price.This was my first purchase from Elderly and I'm very happy with the result.
Thanks "
-- Stewart, via email 6/21/02
"HI, I'm listening to this wonderful cd which I just received from you, Civil War Banjo by Bob Flesher. I bought it blind (or deaf, I guess) because I was linked to it looking for good bones music. It is! Great banjo too, wonderful to rattle to, wonderful to listen to, and even boogie a bit. I just sent an email to Dr. Horsehair, Bob Flesher, extending my enthusiastic appreciation.I also bought a video which I haven't watched yet, but I'm really excited because I saw John McCutcheon do a wonderful Hambone and I bought the video because of the bones and spoons and didn't really look further. I'd love to develop self percussion, impress the kids in my neighborhood, and maybe someone will want to learn a little. What an abundance of neat stuff! If the video is as good as it looks like, I'll let you know (in embarassingly gushy terms no doubt).
Thanks again. I still haven't been into Elderly instruments yet, but all these years of living in Ann Arbor and hearing your name on the radio (especially Bob Blackman's program and Matt Wtroba's) you shine in my mind. And my ears. And just about everywhere."
-- Marcia, via email 6/20/02
"Dear Elderly Instruments, The 1968 Hofner Beatle Bass that I ordered from you came yesterday and I am very pleased with it. It is in the condition that I hoped it would be and it has a fine tone. I have been dreaming of owning one of these for quite a long time -- thank you very much!. . . It is always a special day here when a new Elderly Catalog comes and I would like to visit your showroom someday.
Take care and best regards,"
-- Jim, via email 6/15/02
"You guys are very consistent with your ratings and all of your customers know exactly what they are getting. I've never met stan but the man really has his act together. All businesses should be as well run.Regards,"
-- Bill, via email 6/14/02
"I would like to Thank Patrick of the Elderly Order Dept, for being such a kind person on 6/11/02, when my wife & I both were on the telephone trying to get details/information about the "Martin DVM Dreadnaught Veterans Special Edition Model Guitar" that we ended up ordering through Elderly Instruments & Patrick was the "Kind Order Dept Representative" who help us! It was a big decision for both of us....because after all not to many people spend & buy subject type isntruments at 72 years old...right? But a special thanks to my lovely wife of 49 years, who was so gracious & kind to me, feeling & suggesting that the "Martin DVM Guitar" should be a "Special Gift & Legacy" for my 23 years of Military Service, in the US Air Force! Again, I want to thank Patrick & of course my lovely wife....they made my day on 6/11/02, to be one of the most special days ! of my life! I know I,m gonna be counting the days...waiting & watching them UPS trucks roll around town....hopeing & praying that sometime in the next cpl months.....one of them UPS trucks is gonna pull up in front of my home....ring my door bell to deliver one of the greatest packages of my life...from Elderly Instruments! Please pass this Special Thank you onto Patrick! Yes, I do play guitar(**WE CAN'T MENTION THE NAME** 614ce & Gibson Hummingbird) So, the Martin DVM will have a good home & fit right into my Bluegrass playing. I also play mandolin, dobro & fiddle so I stay very busy...with my day job with an RV company & play my instruments daily & weekends...lifes great! Another good Elderly Instruments Customer, Roger ******** of Maple Lake, Mn...who has bought several instruments from your company...Is also one of my Jamming buddies & I want to tell you & a big Howdy Hats Off to Rog, cuz it was he..who helped me to find the DVM @ Elderlys ! & got all the info, once he found out I was interested in one. Again, a Big Big thanks to all you wonderful folks @ Elderlys.....I have always had Great Service for your company...keep up the Great work...you are the Best! "
-- Les, via email 6/13/02
"Thanks for the reply Stan, I just read yesterday the article in MMR about your place, sounds like you have a fine organization at Elderly. I called yesterday and talked to Frog about these questions I had and he was most helpful. Probably next week (Monday) I'll ship you my guitar for a consignment sale.Thanks for the response and I look forward to doing business with Elderly."
-- Ron, via email 6/5/02
"Hello Guitar arrived at here today. It's very nice. I am satisfied very much. Thank you. I 'm glad to make your acquaintance. I leave positive feedback .Best Regards"
-- Toshitake, via email 6/6/02
"To those who took care of my order,In my ever continuing quest to find a decent Fender bass made in the '70s I just happened on one Sunday morning to be surfing looking for them and saw your listing for a '74 P Bass for under $1000. I couldn't believe it! After five minutes of thinking about it I decided to buy it. It was as clean when I recieved it as it was in the photographs, and you guys should have mentioned how light it was! I would never have gotten to it if people knew how light the thing was. The most impressive thing though is you don't overprice vintage and used stuff. I work for **(chain store)** and every day I find myself looking at a bunch of '70s Strats and Teles that are way overpriced for what they are. We have a very clean '72 P Bass in Olympic white that was picked up at a vintage show and is tagged at $1999.99! How ridiculous! It will never sell. I tell customers every day "These guitars are for the most part way overpriced" before the words "mutual fund" start ringing in their ears because they have a '77 Strat that an uncle left them. I'm also impressed by how well the bass was packed and how accurate its description was . . . I know '70s Fenders come a dime a dozen, but for me the P Bass is and will always be the greatest bass ever made and its ridiculous to see the amounts of money that people are asking for '70s pieces. A number of co workers were shocked that I bought it without playing it (but there are so many of them that are unplayable like the two old P Basses that are at my store and I can adjust anyway). I read a couple articles from Guitar Shop Magazine (when it existed) about your repair work concerning a Martin J-40. A repairman that I used to work with said you guys were great, so I never doubted it. Even though it was weird putting a vintage bass in a virtual shopping basket, I felt that I couldn't go wrong. So this is just to say thank you, and that you have a first class operation.
Sincerely,"
-- John, via email 6/6/02
"Dear Sir: I just received a pleasant phone call from Josh informing me my D-45 Custom was ready to ship.I have purchased a number of custom instruments, books and accessories from you over the last three years, and -without exception- I have been pleased and impressed with the high level of quality and exceptional service you and your employees have provided.
Your extensive inventory indicates Elderly Instruments is a large company. Yet, I have never felt like my questions, concerns, late-nite E-mails, and purchases were not important, or that people were "too busy" to deal with me in a timely and informed manner. Wow!
Certainly, I'm sure you hear about it if "things go wrong". I wanted to take a minute to say that there are many, many things that are "very right" at Elderly! So much so, that I don't mind recommending friends and patients to you, as I know they will be treated the same. Best regards,"
-- Dr. Tim, via email 6/4/02
"thanks for all your help! The guitar is great....now if I can get it away from my roommate, maybe I can learn to play it!!! Thanks again!"
-- Doug, via email 6/4/02
"Hello Again Juan,Thanks for your reply in regards to my question about the approximate arrival date and method on one of my orders. I recieved it late this afternoon, and was pleased with the quality of merchandise at a very reasonable price, and excellent customer service! You definately gained a loyal customer !!!
Best Regards,"
-- Mindy, via email 5/29/02
"Hello, I just wanted to let you know the Martin Cowboy III guitar arrived yesterday safe and sound. I am very impressed with the sound as well as the artistry. This is a beautiful guitar. Thank you again for your excellent service, I am very pleased with my purchase,"
-- Ken, via email 5/28/02
"This is a special "thank you" for being such a great company to do business with! I received the guitar that I had purchased from you, about a week ago, an excellent instrument. I'm very pleased and satisfied! This is the second instrument I've purchased from you, the first, a banjo, is just as nice! Special thanks to Tim, who described and talked with me over the phone about the guitar, and to Faith, who sent it out and to all of you there whose names I don't know for your Honesty, Fairness and Promptness - you have a great company!"
-- Ben, Arizona 5/17/02
"A Message to all concerned at Elderly InstrumentsJust a short note to confirm that the mandolin ( Order 1218619 ) has arrived safely to me here in England . Very impressed and very pleased ------ many thanks"
-- John, via email 5/24/02
"Hello. I am writing to tell you how happy I am with the Sundown Rebel 50 I purchased from you and also how happy I am with the super service I received. I normally don't like to order things online because I can't inspect the item before I buy it, but you guys did a super job describing it exactly how it was. The day after I ordered, I called to make sure the order went through and that everything was ok, and your staff member (I don't remember his name) was very curteous and helpful. He told me the item would be shipped ground the next day. 2 Days went by and I was going to call and get the UPS tracking number, but before I even got to the phone my doorbell rang and my amp was there. Boy am I impressed. I look forward to doing business again in the future. Thanks a lot,"
-- Josh, via email 5/23/02
"I just wanted to tell you guys AND your customers that just because something is in your "As Is" section doesn't mean that it is worthless. I was looking for a beginner-level, name-brand left handed dreadnought acoustic at a price I could afford, which is literally almost nothing. Anyway, while flipping through websites one day, I found Elderly, and I saw in your Left Handed section that you were selling a couple of mid-70's Ibanez Acoustics As-Is, one of them as low as $59. i got on the phone with Jason, who answered all my questions about the guitar and even offered to take a look at it to see if the truss rod was at full adjustment or not. He was very helpful and very knowledgeable. The guitar arrived in the mail a week ago or so, and my Father, a woodworker, and I finished fixing it last Saturday--it needed a cracked top brace glued and a new bridge saddle. But for what it is, it sounds great, I won't say it sounds like a Martin or a Gibson, obviously, but it sounds like a Yamaha or a Fender that I would have paid $300 for instead of what I paid.Here's to not only great customer service, fast shipping (two days!), and organized operations but also that all important factor: GREAT DEALS! Thanks, guys! I will deal with you again."
-- Dave, via email 5/21/02
"Hi,I purchased a Martin D-18GE, used from Elderly. I traded in a cheap Alvarez guitar. I wanted to say that I received a fair deal on the trade in, and I ended up with a quality guitar. I left the store feeling good. No one degraded the trade-in and everyone was professional.
Contrast that to the usual treatment at the typical guitar store. As an informed consumer I often times find myself feeling concern for the consumers who are not informed. Shopping at Elderly is refreshing. You do not have to play the "used car salesman" games. The instruments are exceptional, and your pricing is excellent.
I wish you continued success."
-- Dennis, via email 5/20/02
"Dear Elderly, I recieved my "Ffidil" welsh fiddle C.D. in great shape and I love this new music. Thankyou for a smooth and worry- free transaction."
-- Timothy, via email 5/18/02
"Just a note to tell you I recieved the Heritage HFT445 guitar today. It was more than I expected. The neck is perfectly straight as your staff stated. Here in Florida I expect with the moisture I will be able to adjust the trussrod if it is ever necessary. In any case I am delighted with the guitar. I may never have to, but I just wanted to let you know the guitar is great. I feel like I got a tremendous value for my money. Thankyou very much . I would not hesitate to purchase another guitar from you in the future. Once again "Thankyou""
-- Bruce, via email 5/16/02
"Brian- I recieved your e-mail today on the A Gibson and thanks so much, Your company is very honest and fair to deal with and I will remember this in the future on any instrument I buy or can tell anyone else. THANKS"
-- Charles, via email 5/13/02
"I would like to thank Dawn from your company, as she has been superb at all times. She put up with my worries and frustrations and handled them perfectly. You are luck to have people like Dawn in the company. Please thank her for me.I wish your company were 'round the corner' but maybe one of these days I will venture over to Michigan to see you.
I intend to write to the UK's biggest guitar magazine 'Guitarist' to tell them about the service I received from your company. If they print my letter I will copy it to you. "
-- John, via email 5/13/02
"Thanks Elderly for your efficient service with my recent purchase of Gestalt Banjo Part 1."
-- Michael, via email 5/7/02
"I just want to tell you how happy I am with your recent service. In March I purchased a new Kentucky 380S several books and a video. I am now playing like a fool and driving my family crazy."
-- Henry, via email 5/5/02
"Hi Stan and Brian, I received the Les Paul guitar today. It's fantastic. Great set-up and sound! Thanks for the great service - you're the best. Take care,"
-- Jim, via email 5/3/02
"Dear Mr. Werbin,I just wanted to drop you a line and let you know, again, how much I appreciate your store and its services. About two months ago, I visited your establishment to check out a Les Paul that had been held for me. I wrote you then about how impressed I was with the service and professionalism your staff displayed. Yesterday, I received a 62 vintage re-issue Fender Stratocaster that I ordered from your website. I kept hoping that someone would buy that guitar so I wouldn't have to, but noooooooo. Well, I just wanted you to know that it arrived "perfectly packed". The guitar was exactly as described. It was set up perfectly and plays like "buttah."
Again, thanks for all that you do. Your company's services and personnel are the best I've seen.
Continued good health and success. "
-- Bob, via email 5/3/02
"Juan, Thanks for your detailed and infomative answer. Great customer support!"
-- Jim, via email 5/2/02
"The B&D Silver Bell #3 plectrum I recently purchased from you is my dream axe!Thank you for your quality instruments."
-- Howard, via email 5/2/02
"I received my new OM-18V this morning via UPS next day air. I realize that a purchase from the web is chancy on a new acoustic guitar, so I had lowered expectations regarding tone and set up. I was especially concerned due to the glued in saddle.Let's just say that I couldn't be happier. The set up is wondrful and the tone right out of the box (after I tuned it up to pitch) is incredible. It's probably the best sounding new guitar I've ever owned.
Your staff couldn't have been more helpful and I always recommend your store highly to anyone who's looking for the best mail order music source.
We had talked earlier about my sending you my 1994 Ovation Collectors Edition. I'll have it in the mail Monday. I'll just have you sell it on consignment and use the funds towards another purchase from you. I can hardly wait. Thanks and best regards."
-- Jack, via email 4/26/02
"Juan,Thanks for the fast service. I appreciate it."
-- Bruce, via email 4/12/01
"Dear Sir/Madam:Just a note to let you know that I very much appreciate your promptness in responding to my order. Also, your attention to keeping me posted as to status of order. This is a level of service not to be taken for granted in the internet market.
Thank you,"
-- Nelson, via email 4/9/02
"Howdy! It's a little note with a BIG "Thank You!" for shipping my order so quickly! "
-- John, via email 4/8/02
"The order arrived safely here today and I am very grateful for the obvious care you took to pack it carefully - excellent service, most impressive!"
-- Glenn, via email 4/2/02
"Received a Deering Goodtime 5-string from you today. Just wanted to let you know how pleased I am with it."
-- Mike, via email 3/29/02
"Larry, Thanks. I am real happy with the mandolin. It is just what I have been looking for. I didn't think I would ever be able to find a Loar era Snakehead A this reasonably priced in this condition from a reputable dealer . . . Thanks again and take care."
-- Mike, via email 3/22/02
"Stan, your store always impresses me! I love it. It is like going to a huge candy store! I miss (my old store) at times but really like the freedom I have now. Still enjoy collecting and playing. Thanks!"
-- Diane, via email 3/22/02
"Ray Aleshire,I just wanted to thank you for the letter you wrote for me on Saturday March 9th when I came to your store (from Toronto) and purchased the 2000 Josh Graves model Dobro from your used inventory. The letter stated that the guitar was puchased from you and that it was made in the USA. I presented this letter to Canada Customs on the way home and it exempted me from paying any duty (according to the North American Free Trade agreement).
I just wanted to let you know in case any cross-border shoppers ask you about this in the future. However, I did have to pay Ontario taxes (which was expected).
Thanks again for your help that day. This was my first visit to your store and I do plan to return sometime to buy more stuff.
Cheers,"
-- Dave, via email 3/21/02
"Good afternoon Mr. Werbin I've been meaning to drop you a line and tell you how much I enjoyed my visit to Elderly Instruments on Saturday March 9th. I've been told by those who have made the pilgrimage from the Detroit area, that I needed to pay a visit...and finally I did. I came up to play a 1980 Les Paul that I saw on your website. I called on the 6th, and spoke with Ray and a guy named "Stan." I also spoke with Larry regarding estimates on a couple of guitars I wanted to trade for the Les Paul...if all was well. To get to the point Mr. Werbin, my entire experience was nothing short of wonderful. All who I talked with on the phone were professional, helpful and very considerate. "My" Les Paul was hanging in the amp room waiting...and while my guitars were being appraised, I got to play it, and fall in love with it. At your store, I talked with Jay, Tom and Mel in the appraisal/repair area. All were friendly and helpful. "Dobro Joe" helped with the purchase of a new SKB case for the Paul, and completed the check-out. I simply can't thank you enough for your establishment and your personnel. They all were pros, and seemed genuinely interested in me, and helping me out. And all of this, on a very busy Saturday. You are to be commended. Since I'm a bit short of commendations to send you, I plan on returning to Elderly and seek out that Martin acoustic that I know is waiting for me. Thanks again for taking some time to read this, and continued success to you. Sincerely,"
-- Bob, via email 3/15/02
"Hello Dawn,Thank you for the reply. I ended up buying an instrument here in Australia, so for now I'm going to hold off. If I change my mind, I'll email you these details...this is another great service by you folks, and I do appreciate it.
Regards, "
-- Lee, via email 3/15/02
"Thanks a lot, I just received the instrument. It is better than I had hoped, I am extremely pleased with it, and with your service. This ain't the first instrument I've bought from Elderly, and it won't be the last!"
-- Boge, via email 3/14/02
"Dear Brian: I have today received the final check for eight items which I consigned to Elderly on December 1. The items included three SWR amps, two SWR extension cabinets, a Fender pedal steel, a Taylor bass, and a Scheerhorn dobro. I could not be more pleased with every aspect of Elderly's service, from the prompt and efficient service I received when I dropped the items off at your store, to the net prices realized on sale. I have bought many new items from Elderly in the past, but had not previously used your consignment service; rest assured that I will consign more items to you in the future, and will recommend to my friends that they do so as well. Thanks for your great service."
-- Mike, via email 3/13/02
"Good afternoon,I received the Gibson banjo Friday afternoon and received the package with the video and CDs Friday evening.
The banjo is in fine condition: I opened the box Saturday and quickly figured out how to set up the bridge from the pencil marks provided. The sound is very good. Though a guitar player for over twenty years, I've already figured out a few banjo chords. I plan to have one of my pickin' buddies show me how to play this thing later this week. After shopping for two months, I took a big risk when ordering a banjo because I don't know how to play one. But I think that I'll learn quickly as I'm pleased with the Gibson RB.
Thanks for prompt shipping of good merchandise,"
-- Linda, via email 3/11/02
"I recently ordered a Martin OM-28V from you guys, and I was VERY pleased with the service of both you and UPS. Your employees were helpful in every aspect from product information to shipping changes. Thank you for such a wonderful company and keep up the good work."
-- Brian, via email 3/10/02
"This Email is for Tim!!You really deserve many kudos for the amp--Fender Vibro King. It arrived today --It's perfect--sound is awesome! THANKS SO MUCH!! "
-- Pat, via email 3/8/02
"Hi there folks I just receivied my ESP XJ-6 guitar and it is a beauty and it plays great. I also got the check for the remainder of the trade and thanks for that too. Everyone at your business is a pleasure to deal with and you all do top notch work. I have your site bookmarked and I visit it regularly so, I might be ordering something again soon. Thanks to everyone at Elderly and have a great day."
-- Brian, via email 3/7/02
"I received my new catalog today. What a treat! I love the vintage catalog also. I'll have many enjoyable evening browsing the pages of both of them. Thanks again, keep up the good work."
-- Leon, via email 3/5/02
"Thanks for great service, as always."
-- Gary, via email 3/4/02
"Thank you, Brian and David for (1) selling my Gibson RB-180 banjo recently on consignment, and (2) re-customizing my Brazos 5-string banjo this past winter. The Brazos banjo sound and appearance even surpasses that of the two Artist model Fender banjos that I purchased from you a few years ago. I have had many compliments on it from audiences as well as other musicians. Your company does quality work and its honesty is very much appreciated."
-- Ed, South Dakota 5/17/02
"Good Afternoon Juan!I meant to email you earlier today. I received my package when I got home from work yesterday. I was very pleased that it arrived via USPS.
Thank you very much for your response. This is the second time I have placed an order with Elderly Instruments. I will surely order more from you in the future, as your customer service and inventory are top- notch. It is always a pleasure to do business with you.
Have a terrific weekend! Thanks again!"
-- Paige, via email 3/1/02
"I came across your web site by accident and absolutley love it. It has the best design and look of any guitar site around. The items you offer are superb. I am a fingerstyle player and have searched many sites....by far yours is the best!"
-- Aaron, via email 2/27/02
"Stan, I just wanted to say thank you for selling my Tobias Standard 4 string bass on your website. You guys have come through for me before and you've done it again! Reliability is fast becoming a forgotten feature of our culture's business practices. That's not the case with you folks. Keep up the good work. "
-- Dave, via email 2/27/02
"Hi, Recently, in the last few days I had the opportunity to contact Elderly Customer Service.I am not sure who I talked to, I beleive the gentleman's name was Chris. regarding a problem I was having with some gear I purchased from Elderly, a Tascam 414MKII 4 tracck recorder. I wish now I would have taken the time to have written down the gentleman's name, so I would be able to give specific credit.
This person represents excellance in customer service. He was attentive, personable, understanding but most important his follow-up was prompt and effiecient, resolving my problem in a matter of days.
Over the last several years I have purchased approximately $4,000 - 5000 worth of gear from Elderly and have been completely satisfied. The excellant equipment coupled with the excellant customer service, ensures that all of my future purchases of musical instruments, and equipment will continue to go to Elderly.
Customer Service of this caliber is rare and should not go unmentioned,......
Regards"
-- Thomas, via email 2/26/02
"Hello from Minnesota,I am the man who brought a OM-45 (1933) to be repaired and sold by you. You did your job on time and this message comes to you from that farm I was looking at. The money from that guitar was just enough for the down payment. Now and then I have to admit I miss that guitar but then I look at this farm and while I'm thankful I could own and play such a wonderful instrument, I am also thankful it helped me own such a wonderful place. Just wanted to let you know how things turned out."
-- Tim, via email 2/26/02
"Today, I received the used Ukulele I ordered (Order #1188581) and I want to let you know I was very pleased both with the condition of the instrument (it is as described) and the care with which it was packed and shipped. Special kudos to the shipping clerks on this one! I'll be ordering from you again. Thank you for the excellent service."
-- Larry, via email 2/21/02
"Stan:My name is Kevin. . . In the early 70's, I was a young idealist who helped run an alternative school (Synergy, Inc.) in the basement of a building in East Lansing. We were not very good business people and were more concerned with the mining of the harbors in Haiphong than we were in our P&L.
We were losing our shirts. One day, while I was on duty, a young fellow came in, who had opened up a small music store across the hall and offered to subdivide our space with us. The additional rent was all the incentive we needed. Shortly after that (weeks?) Elderly Instruments took over all our space and we appropriately faded into the sunset. Many times, afterwards, I visited your shop and listened to many spontaneous jam sessions. I heard a lot of very fine musicians play in your basement establishment. I also bought strings, harmonicas and picks from you.
I have a friend in Owosso who keeps tabs on your progress and has kept me informed. He told me I could find you on the web, and I have just done so. I am delighted with your success and I hope it continues for many years to come!
Sincerely, "
-- Kevin, via email 2/18/02
"Brian,Just a quick word of thanks! Both guitarts have sold, I've collected my money and I am confident that should the need arrise again, I would turn to Elderly without hesitation. Smooth and easy and fair.
Best to you and the whole crew at Elderly!"
-- Bill, via email 2/18/02
"I couldn't be happier with the guitar. This thing is beautiful. Thanks for the great service."
-- Ken, via email 2/15/02
"Dear Mr. Werbin:Just a quick note to express my appreciation for the fine staff you have at Elderly Instruments. Over the past few years, I have bought several new & used guitars from your shop. I have also purchased amps and numerous accessories, in addition to having work done by the technicians in the repair shop. Each and every time I have been very satisfied by the expert service and advice that I have received. My latest purchase was a new sunburst T***** ***** (brand we may not mention). Quite simply, it is one of the finest guitars that I have ever seen or played. An instrument of that caliber obviously represents a significant investment, and was certainly not one that I would make lightly. As such, it was very reassuring to me to deal with a member of your staff that I have come to trust quite well. This was the second time that I have purchased a guitar through Mel, and it was obvious to me that my satisfaction was his main goal. It is nice to know that there are still stores where personal service comes first.
As a result of my own positive experiences I have recommended your shop to many of my friends. In addition, I will continue to make the drive to Elderly whenever I want to be assured of receiving the best information, service, and advice available. My thanks to you & your staff.
Sincerely,"
-- Bill, via email 2/14/02
"Hi,I just got my second bass from you last week, and I have to say your set-up team there is fantastic, as well as the people who handle your shipping. I had my Rickenback 5 days after I ordered it. I own 6 basses and the 2 I've received from you are my favorites (and my band's too), they are the easiest and most fun for me to play and both of them sound great. It says alot for you when the 2 basses that I bought online by looking at pictures are much better than the ones I've seen & tried in person. Keep up the great work & service, I know whatever I have every confidence that whatever I order from you will sound great. I'm sure when I'm in the market for another bass I'll be getting it from you.
Thanks again!"
-- Shari, via email 2/14/02
"Thank you for order received this morning and for arranging to send cd catalogue separately and for detailed statement.I am not a musician but I have a friend who is in the business and I will pass your instrument catalogue to him. . . . I will be back in future months and I may try to telephone an order at some stage. Thanks again for the great music."
-- godfrey, via email 2/13/02
"Dear People:Thank you for a wonderful transaction. My TC375 [Trinity College Bouzouki] arrived safe, sound and promptly! I felt compelled to send compliments. The instrument was beautifully packaged- someone even removed the tailpiece cover and secured it inside the accessory compartment in the case- a thoughtful touch I appreciated. I am absolutely delighted with the bouzouki- and further appreciate the fact that it was set up just prior to shipping. Yes! The intonation is fine.
[dropping to one knee] Thank you so very much.
I am sharing these sentiments with everyone I know who has shied away from mail order. It obviously just depends on whom you buy from!"
-- David, via email 2/12/02
"Dawn,Your quality customer service is appreciated,
Regards,"
-- Martin, via email 2/8/02
"hello dawn, i just wanted to tell you as you must know the package arrived this morning and everything is ok. also wanted to thank you for your help in the emails and the phone call. i'm very happy with the package and also with elderly instruments and the website and hope to be doing other transactions in the future. trust me i have been to the local stores in my area and have looked at other websites and customer service was not their strong point by any means. so this is basically just a thank you to you dawn and elderly instruments."
-- Rob, via email 2/8/02
"The D-35 arrived today, exactly on time. In every respect, it was precisely as it was represented to me, save one: The tone and playability of this instrument far exceeded my expectations! Somebody loved this guitar in it's former life. Now I love it. I couldn't be happier! Thanks to all of you at Elderly for making that happen. Efficient, professional, and showing the care and respect which all fine vintage instruments deserve.Cordially Yours,"
-- J.D., via email 2/8/01
"Recieved the guitar today and everything is in order.A young lady in your showroom answered questions for me over the phone last Saturday afternoon. Tell her good work and thanks for the help - the red Strat is definitely a player. This is of course true of most of the mid-eighties Japanese Fender products. Actually, it does not look like it has ever been played. I'll change that.
Good doing business with you."
-- Brad, via email 2/8/02
"Hi Dawn Great and thanks for your attention----------GREAT SERVICE."
-- Ben, via email 2/4/01
"Dear Elderly Instruments,Thank you for your prompt handling. I have received the SDCC-MARTD1 - SMALL DOG CASE COVER today. I really do appreciate the special attention you gave to my order.
Best Regards"
-- Tomio, via email 2/1/02
"I want to congratulate you on the way Elderly Music handles their clients. Service is an area most industries in the world have forsaken. I have always received excellent service before and after the sale and intend to make all future musical purchases from Elderly. I have passed your catalogs on to many of my friends ranging from folk singers to youth ministers. They all are fascinated by your variety of merchandise and especially your pricing. Please keep up the good work. Ya'll are doing it right!!"
-- Carl, via email 12/19/01
"Hi Kirk,Wow! Thank you. I will call in and charge the difference to my charge card because I want to add some picks to the order. I want to thank you for how you handled this mix-up. I work in an equipment in/out checkout department and I know mix-ups happen, it is how they are handled that make the difference. Your company handled the problem well. I thank you and Josh for handling the situation the way you did. My hat's off to you and Elderly instruments. Now I can get back to the "important" stuff, like learning to play the mandolin better."
-- Tony, via email 1/25/02
"I recieved items today! Thank you very much for your good job. I will use this pickup for gig in day after tommorow. Thanks again!"
-- Kimiaki, via email 1/24/02
"Hi Elderly Guys,Thanks for the information, my order containing the 'Oh Brother' stuff arrived here in wet, windy & cold Scotland yesterday!
Everything is in good shape . . . Thanks again, and best wishes,"
-- Gavin, via email 1/21/02
"Hello, just a quick note to say thanks and that the 97 fretless p-special, with the maple inserts, is great. Thsnks for shipping it well packed. I look forward to doing more business in the future."
-- Jay, via email 1/21/02
"Dear Dawn, The Emperor has arrived "safe and sound" ! Thank you for a job well done. I have appreciated the accurate information (description, pictures) and the conditions of the trade. Many thanks to you all!"
-- Roland, via email 1/17/02
"The guitar arrived safe and sound yesterday. It may be pre-owned but it certainly doesn't look like it was used at all. Everything is in excellent working order.I just wanted to thank you for a great guitar and professional service! "
-- Ron, via email 1/16/02
"You have great catalogs incl CD and books/videos catalogs...a great service to us music-lovers, and obviously done for love and not just money. I am always surprised more people don't know about you."
-- John, via email 1/16/02
"Thank you so much for your great service. My item was received yesterday, one day earlier than expected. I certainly will recommend you to all of my friends!!!"
-- Vicki, via email 1/15/02
"It's Here! and in one piece! I had an incident with ups about 10 yrs ago, they destroyed a Martin 12 string, took 9 months to settle the claim. you folks did a beautiful job packing this instrument, my thanks to all involved! "
-- Steve, via email 1/15/02
"I could not have been happier with my trip to Elderly's yesterday (aside from locking myself out of my car in front of your store, with the instruments still in it). There was no runaround, everything you quoted me was fair and accurate. Stan even let me buy back the tweed case that I sold with the guitar, even after the deal was done (I found a guitar for my sister that didn't come with a case). The employees at the store were very helpful in bringing guitars up to compare models, even after I changed my mind three times.I ended up getting a Martin 00015S that is really incredible. I had enough left on trade-in to get my sister a new Seagull for a 16th Birthday present.
What a great trip!"
-- Andy, via email 1/11/02
"Dear Folks:With white knuckles and much trepidation I ordered a "shopworn" Guild F47CEM in late December. I had never mail ordered a guitar before, but the price seemed compelling on a Guitar that seemed to answer my immediate needs. I just didn't know what I was going to get. Well, doggone! The guitar is just wonderful. Plugged in, it produces the most natural, genuinely acoustic sound I have ever gotten.Plus it's sweet to play and just beautiful looking to boot.
Many Thanks,"
-- John, via email 1/8/02
"I received my Martin the other day.Thanks for your time and consideration.
This a great guitar!!
Thanks again,"
-- Carl, via email 1/10/02
"Hello Mr. Werbin: Just wanted to thank you for taking the time to look at my dulcimer and write me your thoughts. My friends and I have been great Elderly fans for a long time. Keep up the good work, you've made an oasis for music lovers of the world. "
-- Linda, via email 1/8/02
"I love your site, it's great!"
-- Tiffni, via email 1/8/02
"I rec'd my guitar yesterday. item 30U-10183. The guitar is all you said and advertised. And then some. Thank you for having such a professional site. AND reasonable pricing.Satisfaction! A++ Phone coversations with showroom - John A++ ordering - James A++
Red EVH Wolfgang A +++
I will spread the word.
Thanks again"
-- Bob, via email 1/8/02
"I just wanted to write to you about my new FlatIron Festival mandolin that I've been playing for the last few months. Its simply awesome. The wood of the instrument is starting to come alive now after I've been playing the heel out of it. The craftsmanship and quality of materials that go into the making of this fine mandolin is also awesome and have had many compliments of the sound and beauty of the instrument as well. I want to thank Juan and the other fellas for taking the numerous e-mails and telephone calls of all the questions that I needed to know about sorting out the information I needed to choose the correct mandolin , among the many, as so I could make an intelligent choice of these costly instruments. I'm having a blast play "Emmy Lou" now and look forward to many years of growth between me and my beautiful FlatIron Mandolin. I want to say to Stan, that he has a great bunch of guys and gals working for you. In this day and age , you are truly a lucky man. Keep up the great work and have a happy and prosperous New Year. Thanks Again,"
-- Jim, via email 1/5/02
"One day, if not already, thousands of people will look at Elderly as a real institutionin their musical upbringing. I know I do."
-- Gary, via email 1/5/02
"The guitar has arrived and it is as great as advertised. Thank you for your help."
-- Dina, via email 1/3/02
"Hello and Happy New Year from Indiana!My name is Chris, I have visited your store on several occasions and have purchased guitars from you. What a great store you have! Thanks for the catalogs. Whenever I get one, I always pour over it. I just bought some effects, videos, and other gear from you for my Christmas present (from my wife)."
-- Chris, via email 12/29/01
"I received this instrument on 12-21 and just wanted to comment that this is exactly what I expected, received earlier than I expected and a great transaction. This was my first purchase from Elderly and I am very pleased. Actually I'm a bluegrass musician but I need this Guild electric to go with the matching Guild bass I already own. Thanks again."
-- Mike, via email 12/27/01
"Thank you, Juan!(I may not be a high-dollar customer, but this is why I've been ordering from you guys going back to 1986. Great service!) "
-- Jim, via email 12/18/01
"you should be very proud of elderly instruments. i love doing business with y'all"
-- erv, via email 12/15/01
"Got it! Wonderful instrument! The guitar of my dreams... "
-- Mark, via email 12/14/01
"I enjoy your site and believe you have the most accurate presentation of instruments on the web. Good pictures, and good descriptions. You also seem to still come up with wonderful instruments, real vintage gems (D45s, OMS, Loars, L5S, etc.) when everybody else seems to concentrate on new Martins and Fenders."
-- Christian, via email 12/13/01
"Dear Brian, I just received the last check for the last item I had on consignment with you. That makes three guitars and two amps since around the first of August. I want to tell you that I am impressed with your system and relaxed professionalism. The checks came in like clockwork and I enjoyed everyone I worked with there, you, Mel, and Frog. Thank you, and it's been a real pleasure working with you. "
-- Mark, via email 12/12/01
"To Mr. Werbin and the rest of the staff, I'm sending thanks for taking my money and sending me a great guitar in return. I'd lived in Toledo, OH for 36 years, but I had to move all the way to Philadelphia before I finally bought something from Elderly Instruments! The consigned ultra-rare Travis Bean "ltd. production" Artist (one of ten) arrived in the condition described (VG+), the only real problem being the finish, with its (in)famous "Travis Bean Case Foam Reaction." This was rectified with about six hours of Meguiar's auto polish/elbow grease application. That's "all it took" to restore a crystalline gloss. I'm attaching a photo; if you recall the Bean's former appearance, you'll appreciate the transformation, and of course, most of the original 20 coats of lacquer remain intact throughout.While waiting for shipment (which was prompt), I also received e-mail (reply) salutations from the previous owner, whose name is familiar to all Travis Bean fans.
Thus was completed a very successful transaction by any standards. Thanks again! Be assured the rejuvenated Bean, with all its aesthetic appeal and fine craftsmanship, will be played and displayed with pride.
Sincerely,"
-- Steve, via email 12/13/01
"BTW, I've made the trip to your store a few times. I've been to most of the major "vintage" guitar stores in the midwest and east coast. You guys are the best in my opinion. Just wish I lived closer!Thanks for your help."
-- Brad, via email 12/11/01
"Dear Stan, I want to tell you something I,m sure you already know. You have a great business and some great people working for you. I just received my last consingment check and have been very pleased with my experience with Elderly Instruments. I enjoyed working with Brian, Mel and Frog. It's been a pleasure doing business with you."
-- Mark, via email 12/10/01
"Got my order already - just what I wanted - thanks a million!! Merry Christmas!!"
-- Kay, via email 12/7/01
"Hi Brian,The Martin JC40 arrived today...it's beautiful. This is the sound I've been looking for. Thanks for the great service and all your help."
-- Jim, via email 12/6/01
"Dear Stan, Just wanted to drop you and your team a line to say that the Vega arrived safe & sound and is even better than you described. I'm very pleased with this deal. Please relay my thanks to Tony, Pat, Brian & Kirk. It's really a pleasure to deal with you folks."
-- Mike, via email 11/29/01
"Mr. Werbin: Thank you for your reply. I would like a little more for the instrument, but you have to run a business. I would like to thank you for the many pleasant purchasing experiences that I have had with your establishment. Your firm is a class act. Highest Regards,"
-- David, via email 11/28/01
"You have been very easy to do business with -- I will highly recommend you to friends and family!"
-- Carla, via email 12/01/01
"The (Ashborn) banjo came yesterday. I just wanted to let you know that I am very pleased with the way it came out and to thank you again for your interest and the information you came up with for me. Please tell David that he did excellent work and thank him for me also."
-- Ed, via email 11/20/01
"Dear Mr. Werbin,We wanted to send a belated thank you for your permission to use Elderly's copyrighted uke shirt photos for our "I Got The Shirt!" CD case. We purchased a uke shirt from Elderly and could have created our own photos, but yours were so perfect that we didn't think we could match their simple elegance. That's to be expected, of course, since Elderly sets the standard for completeness and quality of web site instrument photo documentation.
We only get to visit your store about once every year or so, but when we do we always appreciate the chance to check out some of the best vintage instruments anywhere. On our recent visit we bothered your staff for two whole days trying out every single vintage Martin in your prodigious inventory. I briefly considered selling our house and moving into a tent to be able to afford your '41 D-45, but my wife pointed out that we would then have no humidity-controlled room to keep it in.
We work hard at visiting vintage instrument stores whenever we can, but only very rarely do we find old Martin's of the quality we've found at Elderly over the last few years. Now if we could only find a way to try out these instruments over a modem and phone line from Colorado....
Thanks again for providing the unique resource that is Elderly Instruments. "
-- Jim, via email 11/20/01
"Received everything today. Thanks for your service, it is heads above the other music/instrument stores. Your competition would do well to follow your lead. "
-- Bob, via email 11/19/01
"thanks for the new catalog and i took the tour through your store via your web site and my computor (very impressive) I will be placeing my order as soon as i go through this awsome catalog, Thanks very Much"
-- Danny, via email 11/19/01
"Stan,Received the Martin D12-42 Roger McGuinn 12 string yesterday. I've purchased two guitars in four months from Elderly and your attention to customer needs is second to none. This time a special thanks to Cynthia and Libby for their assistance on the telephone."
-- Ron, via email 11/17/01
"Just wanted to let you know I received my Mossman guitar#2OU-7727 and I'm very pleased as usual with the friendly and fast service.Thanks much and I'm sure I'll be doing more business with you all."
-- Rob, via email 11/16/01
"thank you for the prompt handling of my problem. it is indeed rare in these times to do business with a company that cares about service after the credit card is charged. you have just gained a cust. who will tell all musicans he knows that you guys really do care. thanks again"
-- Tim, via email 11/16/01
"Hi! Thought I would let you know that I received my Goldtone banjo on Monday morning with no problems. And it is BEAUTIFUL!!!!!!!!!!! Thanks so much for your fast and efficient service, and very friendly help. I have already recommended you to family and friends. Thanks again!"
-- Wayne, via email 11/15/01
"It was truly great to be able to try out most of the 12 strings you have. I have narrowed it down to 3 brands, I need to come back again and try them.Thanks for having such a great selection."
-- Jim, via email 11/12/01
"Dear Elderlys, Thank so very much for your fast reply in both your answers to my questions and instrument deliveries.You Are Trully a musician's Co."
-- Ronald, via email 11/09/01
"Thank you very much!It's always a pleasure to make business with you!
Things arrived safely in Germany!
Best wishes!"
-- Maic, via email 11/08/01
"Dear Elderly,I got your new catalog today and congratulate you on your aniversary! Has it really been 30 years! When you first opened I was an MSU undergrad and lived on Albert Street in E. Lansing behind your original store. I drop by your current digs every time I am in the area and spend more than I can afford. My New York friends refuse to believe me when I tell them there is a music store in mid-Michigan that beats anything we have here in the Apple hands down.
I have a link to your website on my homepage and one of my colleagues at the English Dept. at Columbia was very impressed with what he found there - I never suspected he was a mandolin player!"
-- Tom, via email 11/08/01
"Juan - Thank you so much for your help. It is pleasing to find such a good Customer Service department in this day and age. I have tracked my order and everything looks great. I wish you would show this to your supervisor because you have handled this . . . very well. Look forward to future purchases."
-- Gary, via email 11/5/01
"Dear Sir,I have received my order. I would say many thanks to the shipping staff.
Yours sincerely,"
-- Seiji, via email 11/30/01
"Stan - Congratulations to you & your staff on navigating Elderly through 30 yers of honest, competent, friendly service in the music world! Through all the changes you've retained your important valuable qualities. And it's hard to imagine the acoustic music world without Elderly . . . you're a successful, (can't read) institution!"
-- Wyoming customer & picker, Wyoming 11/14/01
"Thanks a million! I love your store and I've bought plenty of fantastic guitars from you (and I've yet to be disappointed with any product). Thanks for selling me the National Style 1 Tricone and the 1987 Ovation Custom Legend (they're fantastic!). "
-- Robert, via email 10/27/01
"I just received a new Martin D-18 Golden Era Sunburst from Elderly today on UPS . Great guitar ...and looks and sounds like it's gonna be a keeper for me !!!!Thanks"
-- John, via email 10/27/01
"Guys and Gals at Elderly Instruments,Just a quick note to let you know that my "new" guitar arrived today, safe and sound. Wow, talk about a little piece of history! Really brings back memories of the good ol' days.
I actually called your showroom, twice, and spoke with one of your staff about the item (same salesman both times I believe, but I did not get a name). The person was very helpful and friendly, with no 'hard sale' tactics, just honest answers to my questions.
The guitar was packed great, shipped quick, and the condition was exactly as described.
Thanks for such a smooth transaction and professional service.
Best Regards,"
-- Craig, via email 10/26/01
"Thank you for selling two instruments on consignment for me over the last month or so (and sending me the checks promptly). I've bought and sold several instruments (and ordered too much stuff) from Elderly since the days when your instrument list, printed on newsprint, came by mail, and every transaction has been great.Thanks again."
-- Terry, via email 10/17/01
"hi, received guitar yesterday [10-9-01]. item #20U-7560. PERFECT!! guitar was better than described and securely packaged. THANK YOU!!!"
-- Kenneth, via email 10/10/01
"To the good folks at Elderly:I just purchased a new lefty Larrivee Parlor guitar from you. It arrived in excellent condition. Thank for your speedy service, and thoughtful packing. And especially, thanks for carrying this model in Lefty, I've been looking for one for a while. Take care."
-- Matt, via email 10/4/01
"Hello Stan,I did not realize until looking at a catalog yesterday that you are the president of Elderly. I just wanted to let you know that I've been a customer since the fall of 1992 (at which time I bought a Gibson RB-4), and have been really happy with you guys over the years. I've bought numerous instruments, cases, strings, other accessories, books and recordings, and the only time I had any confusion with an order (once in ~ 10 years), the staff there in Lansing took care of it quickly. Congratulations on running such a fine company."
-- Tom, via email 10/1/01
"Juan,Thanks alot for all of your help. It appears that the other mandolin sale came through so I won't be buying the Breedlove. I appreciate your time and personal attention to my request. You don't often see this kind of response from other companies.
Regards,"
-- Joe, via email 10/2/01
"Folks at Elderly,I got the whistles the day after I inquired about the order. Thanks so much. I really like the Susato. I'll be ordering some other keys soon from you.
Thanks,"
-- Jeff, via email 10/1/01
" I just received the Stelling Banjo and I just wanted to let you know how overjoyed I am with it's sound and condition. It's better then I expected! I'd especially like to thank Keith from the sales department for helping me make the right decision, and Pat from the shipping department for getting my instrument to me in record time.Your sales and support staff are the best!
Thanks again."
-- Roger, via email 9/26/01
"I ordered (and received) a Tacoma JM9 jumbo acoustic about a month ago. I just wanted to let ya'll know how much I've enjoyed the guitar. It plays and sounds great--a very impressive guitar for the money.I've recommended Elderly to some friends. I think that if you have to buy an acoustic by mail-order, you can't go wrong with Elderly. It is nice knowing that the guitar was inspected and set up in the store before it was sent to me.
Thanks again"
-- Carl, via email 9/26/01
"Hi Josh,I've been so enthused at receiving this new banjo that until now, I had not "come down" to say Thank You. You, and all the folks, at Elderly are terrific. Thank you for your direction/correction regarding the bag. I felt as though I was "in the store" by the way you treated me. The banjo was packed and shipped in excellent fashion and I've been playing it since it came out of the box. Again, thanks so much for the great service. I certainly would reccomend you folks to anyone buying an instrument (just as my friend, Bob did to me)"
-- Norm, via email 9/22/01
"Hi Jerry, Wanted to let you know I received the 1957 D-18 we talked about and am very happy with it.The as usual excellent service from all the people at Elderly is the best,and I was really happy to see that you've stopped using those annoying styrofoam peanuts to pack the instruments.The cardboard holders worked great to cushion the guitar. Once again thank you very much for your help and great service,I'll be buying more products from Elderly soon."
-- Rob, via email 9/21/01
"Special commendation to Brandon - very helpful, friendly, competent - looked up everything for me & because of him I spent $100 not $30. Give him a raise!"
-- Bernadette, Westminster, MA 8/24/01
"Just wanted to say, that you folks are the best mail order house I have ever dealt with. You have a great selection, shipping is prompt, and communication is awesome. Keep up the great work.Thanks "
-- Steve, via email 9/10/01
"I just received the Tut Taylor Resophonic guitar I ordered from you folks. I have to say it is a pleasure when I am treated fairly and my order is processed sans snafoo. The instrument is exactly as depicted and described on your website. Patrick handled the discrepancy by my bank professionally and managed to get my order out the same day.I look forward to other purchases from Elderly as my collection is not yet complete."
-- Bob, via email 9/7/01
"Just a quick note to tell you how satisfied I am with my most recent purchase and experience with your organization. I ordered a Fender Acoustic SJ65S from Melanie, who ensured that I was comfortable with my purchase, and really went out of the way to help me get the order right.Thanks again and I look forward to my next order."
-- Robert, via email 9/4/01
"To all the Elderly Instruments Employees,I just have a few words of thanks for you guys & gals. I received my used '98 Fender P-Bass (black w/ maple board, order #1128495) last Friday and I am more than pleased! I was concerned about buying a used instrument sight unseen, but I was pleasantly surprised at the excellent condition of the bass and the new accessories. Even though your excellent web site had several pictures of the bass I still had initial reservations about ordering it. However, since the bass was exactly what I had been looking for, I couldn't resist. The packaging was the best that I've ever seen. Thank you JP, the packer! After a quick once over and tune up, I plugged in. Before I knew it, 3 hours and lots of grins had passed. I now have an instrument that inspires me to play. Thank you Andy, the order taker, and all at Elderly for making this purchase a smooth transaction. This was my first order from Elderly and I hope I get to do business with you again. Thanks again and I appreciate your service and professionalism.
Best regards,"
-- Blake, via email 8/31/01
"I purchased an OM-28 in 1993, I still have it and Love it. Thank you for the good service!"
-- Hank, via email 8/24/01
"Stan and staff;About six weeks ago I purchased a Guild Starfire IV on a consignment from your business. WOW!!! I have completely flipped for this guitar. I've been playing for nearly 30 years and this is the easiest neck I have ever sent my fingers across. Besides a little dulling of hardware it is also stone gorgeous!! And for less than $1000!! Either the previous owner has moved on to something truly incredible or didn't realize what he was giving up. Kudos to your technician, whoever it was, for a flawless set-up, and thanks way beyond what I paid for what has quickly become my favorite guitar out of 12!!"
-- 8/27/01, via email Wade
"Thanks for selling my Gibson TB-250 recently, I'm a happy camper."
-- Howard, via email 8/28/01
"Tim:I just wanted to send you a quick line and let you know that I received the the Gibson J-185 yesterday afternoon in perfect shape. I want to thank you and Joe (checker) for helping to dispel the myth that you can't buy a guitar by mail. Your description of the guitar was precise and confirmed for me that you really listen to the instrument when describing it for the potential buyer. That's a big help. I was lucky to find this guitar on your website. What I can't believe is that someone parted with this instrument, hopefully for something they decided was better. Oh well, it's mine now.
Wait 'til my buddies see this one. If they don't know who you are (Elderly), I will be sure to let them know.
Thanks again! "
-- Al, via email 8/31/01
"Attn.Stan Werbin This is just a quick note to tell you how very pleased I am at how I have been treated by your employees. In particular I want to see that Dan McIntee gets recognition for going out of his way to help me. I have been looking for a Martin catalog for the 1918 mandolins. Dan reported back that you have nothing covering that year but would see what he could find from your suppliers. Again he e-mailed me reporting that he was unable to find anything. This may be the way you expect your employees to treat your customers but it is not the way I generally receive service. Thank you and especially thank Dan for going beyond the "normal" . In passing, let me add that I bought a Flatiron mando from you a few years back. I can't say enough good things about that fine instrument. Bruce Weber deserves all the kudos he can get for the quality he and his crew build into their instruments. If I can ever afford another mandolin, it will be a Weber. Thanks again."
-- Frank, via email 8/31/01
"Ray,I would like to thank yourself, Tim, and Libby (and some folks who's names I did not catch). Two weeks ago I purchased a T***** XXXma (brand which we cannot mention) which, when I got home, no longer seemed to sound like I thought it did in the store. I had screwed up. I called the store, and Libby graciously arrainged (I believe through you) for me to exchange or credit the instrument.
I returned and selected a T***** XXXX (brand which we cannot mention). Every day this instrument sounds even better. You and your staff turned a $1000 mistake into a lifetime of pleasure. Thank you.
This was not my first purchase at Elderly, and it most certainly won't be my last. I cannot overstate how satisfied I am with all aspects of my purchase: instrument, price, and how I was treated by sales and staff. All were exceptional.
thanks again, "
-- Paul, via email 8/30/01
"Hello Mr. Werbin,My name is Deirdre & I was first introduced to your store in early August, at the National Folk Festival in Lansing. I visited your booth at the festival & was interested in buying a bouzouki that weekend. I have since purchased a Petersen bouzouki from Elderly, and I am anxiously waiting! My reason for this e-mail is to tell you what an incredible employee you have in Adrian. He was so professional, both at the booth, and in my numerous conversations with him since them. I have never felt so comfortable buying an instrument from anyone. I play professionally with an Traditional Irish Band . . . so I have been dealing with this kind of thing for some time.
Best regards,"
-- Deirdre, via email 8/31/01
"A belated 'thank you' for your great service, packing and prompt processing for the above referenced orders. I recommend Elderly to everyone. Geoff, Chris R. - you're the best!"
-- Wendy, via email 8/31/01
"UPS knocked on my door exactly two days after I placed my order. I was like a little kid on Christmas day, ripping happily into the box. And to my surprise I found - PIZZA COUPONS!!! Lots of them!! $2.00 off a Meat-Lovers! A free two liter!! Buy one get the next at half off!! Free breadsticks!!! And guess what? They were all still current. So I carefully smoothed them out and had a feast for the ages that very night. Man, you guys at Elderly really know the meaning of customer service. I mean - PIZZA COUPONS!!!!Oh, the Strat was pretty nice to. Perfectly set-up, and exactly in the condition you described. I saved all you guys a slice. Thanks. "
-- 8/31/01, via email William
"Hello to all at Elderly. I just wanted to let you know that I did recieve the tuners via UPS today and they are safely installed on my classical guitar. What a major improvement!!!!!! I just thought I would send this to let you know that I really like ordering from elderly. There are a lot of "Cookie cutter" type companys out there who all sell the typical stuff, but I wanted to say thanks to you guys for being slightly different than all the rest. I look forward to ever new issue of Elderly because I know for sure I am going to see something different that you have to offer. Thanks again for another perfect order....."
-- Jim, via email 8/31/01
"hi,just wanted to say... my dano mod arrived today, and after playing for a few hours I thought I should thank you folks at elderly. I'd been looking for one of these for a few months, and stumbled on elderly on the web to find that you not only had the finish color I was looking for, but new instrument prices lower than what these regularly go for used on ebay.
I'll certainly check elderly.com first from now on whenever I'm in the market for a new guitar or gear.
thanks again,"
-- Martin, via email 8/30/01
"Hello Dawn-san :-)I've received all my package thank you! And thanks for the mouse pad I liked it. You did your best for me I appreciate it. Thank you so much! See you!
All the best,"
-- Masa, via email 8/14/01
"Dear Sir,I received the above mention merchandise this afternoon 6:00 PM CST. I certainly made a wonderful buy on a outstanding, beautiful banjo. Yes, I do want the banjo . I'm well satisfied with the merchandise.
I would also like to commend the person who package the banjo for shipping. Outstanding job. In the state of Louisiana, we have a phrase, that when ever a person does a good job, we say, " I did not fall off a watermelon truck, I know what I'm doing". Thanks again and I will be doing business with you again. I was given a lot of helpful information and treated with the up most in courtesy and politeness, when making this business purchase. Many thanks."
-- Fred, via email 8/10/01
"Received today safe & sound. It's beautiful! Thanks again."
-- Sharon, via email 8/2/01
"Hello, I received the Ampeg V-4B head yesterday. The thing sounds GREAT. Thanks."
-- David, via email 8/2/01
"Josh, Thank you for the up-front feedback. This is the kind of customer care that keeps me coming back. (Along with the good prices!) "
-- Duane, via email 7/27/01
"My order of (2) Qwik Tune QT-11 Guitar tuners came today.. I am pleased with the fast service.. Thanks Elderly."
-- Matt, via email 7/30/01
"Guys! my guitars came today and as you said they would be fine and they where. I can't thank all of you enough for all you have done, Elderly is a neat place, to far away though that's why it's worth it to spend the day. Thanks again for everything."
-- Ron, via email 7/28/01
"Hello, today i received my second Music Man guitar from you. The first was a used Axis, and it was in absolutely perfect condition! My used Silhouette came today and it too is in perfect condition. Your rating of EC+ is an understatement. It has been a pleasure doing business with you on these last two purchases. I stumbled across your web-site one day while fooling around, and I am surely glad i did. If you ever need a reference regarding the condition of your used instruments or just general dealings, I am your man. Thanks to all the people who helped me out, especially FROG. I hope to do all of my music related buying with you in the future. Once again, THANKS...... "
-- Alison, via email 7/28/01
"Gentlemen - I received the above last night. After changing strings to light gauge flat wounds and putting a Johnny Smith ebony bridge top on in lieu of the tune-o-matic, it became a great guitar and a "keeper". OK to pay the consignor. Thanks again for your great service."
-- Tom, via email 7/27/01
"Hi Stan, Just a quick note to thank you for your hospitality during my visit last week. Your store is impressive and your crew was knowledgeable and friendly. "
-- Tom, via email 7/22/01
"I wanted to just let you know that the Les Paul arrived safely today. Of course, I've been playing it alot since then. It is in immaculate condition, plays very smoothly and effortlessly, and sounds very good for a stock Korean guitar. My arthritic hands were able to handle several hours of play without fatigue or pain. For this I am very grateful."
-- Harold, via email 7/23/01
"Just a thanks for the great service and prices; I recently bought a Kamaka Pineapple Uke and it arrived safely, as well as being perfectly beautiful! I asked Kirk to pick out a really nice one and it's better than I imagined.Many Thanks!"
-- Erin, via email 7/18/01
"Just wanted to let you folks know tha I am very pleased with my new Kamaka concert uke. It arrived today it good order, and sounds wonderful. Many thanks to Andy for his help and attention."
-- Davis, via email 7/10/01
"Dawn,I just got a message from Mr.******, the customer for the Mary Kaye. He asked me to tell you that he REALLY loved it! It was in much better shape in every respect than he expected. He wishes to send you all his best regards. "
-- Jeffrey, via email 7/3/01
"Dear folks, my guitar (80U-1522) arrived. It was expertly packed. Upon opening, the strings were carefully tuned down.The instrument is in much better condition than you represent. Tuning to tenor guitar tuning revealed a singing, clear tone, similar to my 1929 mahogany topped 12 fret L-O. Intonation is accurate, and playing ease is excellent. The old grover geared tuners still work well . . .
Thank you very much for a smooth transaction and providing me with a wonderful guitar."
-- Steve, via email 7/2/01
"Just wanted to let you know that I received the KJL Dirty 30 amplifier Friday afternoon.The amp arrived in perfect condition - the packing job was simply excellent.
Thank You,"
-- Ed, via email 7/2/01
" I just wanted to say thanx for the effort in getting my rubboard down to Florida as quick as you did!!! It arrived yesterday!!!!THANKYOUTHANKYOUTHANKYOUTHANKYOUTHANKYOUTHANKYOUTHANKYOUTHANKYOUTHANKYOU "
-- Carey, via email 7/2/01
"Dear Sirs,The guitar was delivered here in a very good condition. The condition of the guitar is excellent. I'm so pleased. Thank you again and I hope we will do business with you before long. "
-- Kazuhiro, Japan (via email) 6/27/01
"I just wanted to drop you a note about how pleased I am with the guitar I ordered from Elderly. The '64 Gibson LG-1 arrived quickly and safely and its overall condition and playability greatly exceeded my expectations. I have been searching for this type of guitar for a while, but I must say I've never seen one in this condition..it looks virtually unplayed! And the couple of music books and pitch pipe in the case (probably from the original owner) just added to the overall charm of the instrument! Your descriptions are very fair and accurate, and a little understated...a refreshing change from the over-hyped descriptions from some other dealers. I will always look to Elderly first when making my musical purchases."
-- John, via email 6/22/01
"I just received the Fender Eric Clapton Strat that was in EC++ condition. It might as well have been brand new. The instrument is beautiful and the price was the best available anywhere. As usual the set up from Elderly was perfect so the guitar plays beautifully. Thank you for your excellent service. I live in Fort Worth and most of the small music stores have gone out of business which leaves only the nationwide stores. Buying from Elderly is like dealing with the old local music stores. People are friendly and care about the product and service. Just wanted to let you know how much I like shopping with Elderly; the quality is always there and the instruments are never misrepresented. Elderly has become my new local music store even though I don't get an opportunity to hang around the shop.Thanks again,"
-- Wayne, via email 6/20/01
"HI DAWN RECEIVED YOUR EMAIL THIS MORNING THANKS FOR THE QUICK RESPONSE I APPRECIATE YOUR WONDERFUL SERVICE. I AM LOOKING FORWARD TO RECEIVING MY ORDER. THANKS AGAIN,"
-- Dave, via email 6/18/01
"Hi, folks. I took a chance based on your reputation and testimonials, and ordered a 1910's Gibson A-4 mandolin (90U-3231), and I'm glad I did! It's everything you advertised it to be and more. It arrived safely a few days ago (one day earlier than your estimate!), and I was really pleased with the way it was packed, right down to the tailpiece being removed, wrapped and stored in the (what do they call that little box in the case?). It's a gorgeous instrument, and plays like a dream. I'm thoroughly satisfied. Your reputation is well deserved, and I'll be back. Thanks. "
-- Sean, via email 6/18/01
"(Re returned Martin D18GE-SB) Fine instrument! However, approval period provided opportunity to discover my preference for rosewood guitars.Was very impressed with your customer service. Will plan to do business with you again! "
-- Hoyt, via email 6/12/01
"Dear Ray,Back in April my son and I visited Elderly's in one of our two or three annual trips to your store. We had in mind the purchase of an acoustic guitar for my son. specifically, I wanted him to try a Seagull guitar which I had played the last time I was at Elderly's in the Fall. He did and I ended up purchasing not one, but two Seagulls. One for him and one for me (One can always use a spare ax I figured).
Shortly after returning home (Traverse City) the neck on my Seagull started acting up, to the point where the buzzzzz was a real nuisance. When I called your service department they suggested I send it or bring it down. When I explained it would be at least a month before I could get back down they assured me it was not a problem. Two weeks ago I finally got the chance to get down to Lansing and brought both Seagulls into your service department. Paul Schotzko was the tech, who took a look at both guitars. He adjusted the neck a little on my son's Seagull which had developed a very slight buzz and explained he would need to work on the neck of my Seagull because of a hump in the neck. He felt he might be able to do the work necessary to bring it up to snuff. So, I hit the used CD rack. scored some blues and headed back to TC leaving my Seagull there.
Earlier this week Paul called to tell me the neck on my Seagull was not fixable and suggested I come down to pick out another. Yesterday (Sat. 6/2/01), I traveled down to Lansing to do just that. I must tell you that your staff, particularly Paul, went out of their way to take care of me. When I arrived Paul was on lunch break so someone else took care of getting the exchange started. The store was quite busy, as it usually is when I'm there, yet Paul went out of his way to find me on the sales floor when he had returned. He helped me pick out the best neck of the bunch and then took it down to the shop and made sure it was in tip top shape, not to mention putting a guitar strap on for good measure. One of your employees (I apologize for not remembering names), long hair, kind of looks like the late Ronnie Van Zandt of Lynyrd Skynyrd, spent a good five minutes to find a book full of chord diagrams for DADGAD tuning for me while another employee fought his way through a computer outage to get the exchange thing figured out. I might also add that your attitude of "It doesn't matter which guitar he wants" was another reason that makes Elderly's the best guitar shop I have ever been to!
To sum it up...I have been coming to Elderly's for over 20 years now. In just the last four years I have purchased three guitars and countless other stuff from music to effect pedals for my Strat. You guys are simply the best. I hate to knock anyone else, but I have been to other guitar shops and have never had the kind of service that you people give on an everyday basis. Elderly's is the standard when it comes to service, knowledge and advice! Your selection isn't too shabby either. In other words... THANKS!!!!
A thoroughly satisfied customer, "
-- James, Traverse City, MI 6/3/01
"To the Supervisor of Salesperson Tom R.,I just purchased a *** ***** Signature Model ****** guitar (guitar company we are prohibited from naming) from you folks and wish to pass on to you how pleased I am with your business. Tom R. took my call, answered all my questions and expeditiously took my order. Three days later I received my guitar as promised, in excellent condition and I was blown away at how wonderful it's condition is. I expected some dings but your rating of EC++ was very solid. This is the second instrument we have purchased from you and we have been very pleased each time. Thank you very much for the fabulous service and for carrying such great instruments. I'm sure we will be shopping with you in the future. This new guitar is so great to play, it seems as if I have improved over night. The Taylor guitars are the best I have come across at an affordable price. Thanks again and keep up the good work.
Sincerely, "
-- Harry, via email 6/11/01
"Dear Dawn, The banjo arrived safely yesterday. Thanks for all your help in organising things "
-- Ray, via email 6/6/01
"DEAR DAWN,WANTED TO LET YOU KNOW I GOT MY GUILD ON FRIDAY...IT IS SO FANTASTIC !!!!! IF I CAN ONLY LEARN TO PLAY AS GOOD AS THIS GUITAR SOUNDS AND LOOKS.....OH WELL' I WILL HAVE LOTS OF FUN TRYING.....
ONCE AGAIN, YOU FOLKS AT ELDERLY ARE THE GREATEST...
BEST WISHES, "
-- Frank, via email 6/5/01
"Dawn, Dear Dawn:One of the ways the world changes for the better is when an individual unselfishly takes responsibility not only for themselves, but for their whole family, community, country, and planet. You have done just that. You took my convoluted situation . . . took it on personally, and made it a success.
The small amount of money doesn't matter, but your action does. I thank you very much personally, but more than that I commend you for that action . . .
Aloha,"
-- Chaz, Kauai, Hawaii 5/29/01
"RE: Chanterelle Bacon # CH422Dawn,
Went up to the store on Sat. to check out the "Bacon" - whoa!!! Wrong place for me to be in with a Mastercard in my back pocket...something about being "a kid in a candy store"...anyway, beautiful banjo - I bought it!
I wanted to say thank you for your speedy response to the price quote request (and the helpful info). I had requested quotes from 4 other stores - I am still waiting for quotes from 2 of them! The fellow that helped me out at Elderly (his name escapes me - young guy, pony tail, beard), was also very friendly and helpful - matter of fact, everyone there was! Even the guy at the door on my way out wished me a good day! Great store, great people. This is the first time I have bought a major instrument from Elderly - it won't be the last time. Hey, you need a store in Canada!
Thanks again Dawn, "
-- Tim, via email 5/30/01
"Dear Mr. Werbin:I thought I'd drop a line and tell you how extremely satisfied I am with a recent repair your shop did on my 1960 Martin 0018G.
In my opinion your repair man Paul Schotzko is a very skilled luthier. While he was installing . . . electronics into my guitar he also performed fret work and set the guitar up. I have had numerous compliments on the improved tone of this guitar and excellent workmanship of the installation.
It must be a pleasure to have a man of Paul's caliber on your staff and I look forward to a long relationship with your company.
Sincerely,"
-- Thomas, Howell, Michigan 5/29/01
"Thank you for the notification. You handle your mail orders very professionally. Also, your shipping costs are the lowest I've seen. "
-- Greg, via email 5/25/01
"Just a courtesy note to let you know the Tiple arrived in good order yesterday and I am pleased with it. I would like to thank Kirk and Pat for their courteous help and accurate condition assessments over the phone. Their friendly demeanor made purchasing an instrument over the phone less stressful.I know I will enjoy the Martin, and thanks for accuracy, good packaging and speedy shipment."
-- John, via email 5/24/01
"Stan, just a note to thank you and your staff. The (AS-IS) Imperial style "0" was exactly what I thought it would be. The pictures were very accurate. I am in the process of repairing the heel crack, fret job, refinish, etc.Thanks for your quick service. I look forward to doing business with you in the future."
-- Irv, via email 5/23/01
"Just a brief note to thank you for your fine customer service and to let you know that the Crafters of Tennessee Deluxe Flathead banjo which I recently purchased is exactly as Adrian described it, especially the warmth of tone. While I was waiting for the banjo to arrive I kept thinking about the purchase price vis-a-vis my musical ability and nearly cancelled the order a number of times but, having now seen and played this banjo, you couldn't get it away from me with an army. Thanks"
-- Pete, via email 5/22/01
"thank you all for the excellent service and communication. i couldn't be more pleased with the transaction. "
-- Linda, via email 5/17/01
"Hey I got my mandolin today. I would like to say that even though it was used it was in perfect condition. Really nice sounding instrument and it came in the time period that was quoted to me. I have a few more instruments on my wish list, so I will definitely being doing business with you guys in the future. Thanks a million."
-- Finis, via email 5/10/01
"Hi Stan, I would like to thank your company for sending me a catalogue on the products you all have. Its fantastic, I can hardly wait to visit you someday."
-- Charles, via email 5/2/01
"Brian, I received my check this week. Thank you for helping me sell my bass. You have a good business! "
-- Kevin, via email 4/30/01
"Dear Sirs or Madam,I just got off the phone with Larry White who I assume is in customer service.
I tend to ask difficult questions ( frankly, some which I know the answer to) at first to see if I can feel confident in his technical competence. He answered them all with accuracy in a very pleasant, Non-condacending manner.
I speak to a few people and can be quite sure what the overall organization is like. I haven't ordered anything yet but I will. You can thank him for for representing you well and increasing your business. Knowledgable and kind people are scarce and should be recognized.
In case you are suspicious (like I am)---I absolutely do not know him or have any ties to him in any way!!
Sincerely,"
-- Alan, via email 4/27/01
"Thank you very much. That was real fast and once again you guys took very good care of me. Tell Frog I said thanks a whole lot for all of his help it is greatly appreciated."
-- Jeff, via email 4/26/01
"Dear Good Folks at Elderly Instruments- I just wanted to take a minute to thank you for my new Fender Telecaster (new to me, but a used 1999 American Standard Telecaster). I was lucky enough to visit your store and pick out the guitar, but then I had you ship it to me. I am very happy with the guitar (mint condition). The entire process of selecting, ordering, purchasing and your eventual delivery of the instrument to my home was very pleasent. Keep up the good work. Your store and your people are first class!"
-- David, via email 4/26/01
"I received the Trace acoustic amp today and it's perfect. Thanks for all the cooperation. A very pleased customer."
-- Robert, via email 4/26/01
"Hi,I just wanted to write a quick note, and tell you how happy my guitar student is with the beautiful Ibanez electric guitar she purchased from you last week. I played it today, and it is set up perfectly, sounds great, and is in excellent condition, just as your web site pictures said it was.
I have always had great luck with Elderly's being totally honest regarding the condition of used instruments, and also with the setup of the instruments......they are always set up to play like a dream. It is great to be able to rely on a music store for mail orders, and not have to be nervous about purchasing something in that way.
Thanks so much for doing such a great job, you made her one happy teenager."
-- Charlie, via email 4/23/01
"Just wanted to say thanks for your quick response to my inquiries on my Augustino LoPrinzi and the Tacoma PK-30. I'm still trying to decide which new guitar to buy, so I'll keep you posted. I've got several great quotes from your sales dept. Sounds like you guys make it easy! Thanks again."
-- Bob, via email 2/17/01
"Elderly,I just received my new (brand we cannot mention) guitar and could not be more pleased. I want to thank everyone from the person who responded promptly with quote information (a name was not attached) to Pat and Kelly in mail order for being helpful and kind. I will continue to be a loyal customer and make many referrals to my musician friends. You all made the buying process a pleasant one and I want you to know it is very much appreciated.
Thanks again,"
-- Rod, via email 4/20/01
"My name is Bill . . . from Melbourne Australia, and was pleasantly surprised to receive your catalog in the mail yesterday. Being in Australia, you can appreciate how little we see of quality used and vintage instruments here. The action is happening all over the U.S.The good news is that I get a chance to travel to Detroit with work a couple of times a year, and am going to make a point of popping into your Lansing store next time I'm there. Hopefully to pick up a nice (but not too pricey) vintage Strat or Tele. Also hoping the exchange rate picks up a little too!!
Best wishes, and once again thx for your great catalog."
-- Bill, via email 4/20/01
"Brian; Thank you for your fine handling of the sale of my two banjo's. I could have sold my 5-string here in this (part of the) country but would have found it hard to sell my plectrum. Thank you for selling the both of them and for your rapid response to my many queries. If I hear of any others who might have use of you fine store you can be assured I will recommend you highly.Thanks again, it has been a pleasure dealing with you."
-- John, via email 4/19/01
"Thanks a lot, Brian. This entire transaction was very professional and if the situation ever presents itself I will have no qualms about recommending Elderly. I believe that you show as much concern for fine instruments as I feel in wanting my guitar to be in the hands of someone who can use it well."
-- Eric, via email 4/17/01
"Just wanted to say thanks for your quick response to my inquiries on my Augustino LoPrinzi and the Tacoma PK-30. I'm still trying to decide which new guitar to buy, so I'll keep you posted. I've got several great quotes from your sales dept. Sounds like you guys make it easy! Thanks again."
-- Bob, via email 2/17/01
"I have purchased 3 Martins and one ovation from you guys .I have also gotten many cd ,strings and many other items!You people are a very bright spot in my life.the way you conduct business should be done every where in our country and we would all be better off!!The 1st chance I get I'm gonna visit you . . ."
-- Richard, via email 4/11/01
"Thank you so much. You guys are great. Just browsing your web site is fun and makes me wish I had a lot more money to spend on guitars. And your customer service isn't too shabby, either. : )Thanks again for your help."
-- Rosalie, via email 4/9/01
"This email is . . . concerning my recent order for a used D-35 Martin guitar. I am very well pleased with the guitar. I was really surprised at the excellent condition of the guitar. It looks better than it did on the computer. The service was very good: the guitar was well packed and arrived within 3days after I ordered. Thanks a lot for the quality and service you provided. "
-- Lowell, via email 4/6/01
"Hello DawnToday I received the Martin style 4 mandolin. I am very pleased that you packed the mandolin securely. One of the biggest worries for international purchasing is damages to occur during shipping and I really appreciate your professional work. I also want you to know that I am very happy with the mandolin as it sounds so nice. Thank you very much for all your help and I hope I can buy from you again."
-- Tatsuya, via email 4/6/01
"Attn: Jerry.....I received my latest order (cust # 493425) on time which made the birthday complete. I thank you and Elderly Instruments for all of the efficient service you have rendered this family in our requests for materials from your company. we are looking forward to continue doing business with you folks in time to come. Aditionally, I am spreading the word around to our friends about "Elderly Instruments"..however I am not giving them the catalogs you send me with products and updates. they can contact you . Throughly impressed with service. . . Once again Thank you "
-- Charles, via email 4/3/01
"Just wanted to say thanks for the great service I received when I ordered the Fender extension cabinet for my Roc Pro 1000. Your people were very helpful, and the package arrived undamaged on right on time. Thanks!"
-- David, via email 3/27/01
"Dear EI People,The package was delivered on 3/23/01. The shirts are the greatest! I'm very pleased with the quality, and the artwork.
Many thanks from a happy online shopper,"
-- Julie, via email 3/25/01
"To all the great folks at Elderly Instruments,Thanks for being the greatest music store on the planet! Where I live, there are several music stores nearby, however, I do all my shopping online with your store. I have always had prompt, courteous, and helpful service from you all. You have an incredible selection of instruments, supplies, accessories, books, tapes, and videos that is unparalleled. Also, you all have always shipped my orders out very quickly. It seems that I get my orders within two to three days of placing them! That's great. You have been consistently wonderful to do business with. Keep up the wonderful work!
Sincerely,"
-- Jim, via email 3/22/01
"Dear Dawn,Today I received the steel-guitar that I ordered, certainly. Thank you for everything.
I appreciate your good job, skillfully business, quickly shipoing. Again, I thank you for your kindness.
The music goes around the world! "
-- Nobuo, Japan 3/26/01
"Juan,Thanks for the quick response. It is always a pleasure doing business with you. (I've always heard good things about Elderly so I thought I'd give you a shot and it was worth it.) Keep us the good work. "
-- Rick, via email 3/21/01
"Hi Brian: Thank you and Elderly for helping me sell my deDurro violin 110U3481. I respect you folks integrity and marketing skill."
-- Edwin, via email 3/15/01
"I recieved my order today. It plays great! We love it! Thanks for the assistance."
-- Joe, via email 3/15/01
"I just wanted to drop a line to let you know I received my Tacoma M1E Mandolin yesterday from you. It was a day earlier than expected and I could not believe the shape the instrument was in. I had previously ordered the same instrument from a national dealer here in *** and when it came in it was a mess. The strings looked like they had been on the mandolin for about 5 years. They were coroded, the finish looked like it had been in the sun fro an extended period of time. The instrument I received from you was in PERFECT condition. Brand new as expected!! I have ordered from you in the past and will continue to do so! Thank you for your dedication to keeping the customers best interest in mind!"
-- Bob, via email 3/15/01
"hi Jerry You guys are great!!! . . . I love the banjo. "
-- Glen, via email 3/15/01
"Dear Company President:I am emailing you to let you know how impressed I am with one of your employees: Adrian Bagale. Adrian is an excellent example of someone who has mastered the art of great customer relations.
I ordered a vintage guitar amplifier and noticed that the speaker that came with it is not the original speaker, but had been replaced with a cheaper one. I raised this issue through email and got a quick response from Adrian. Adrian was courteous and timely in all the communications I received, and quickly resolved the issue.
As a consequence of this great customer service, I will be recommending your company to my friends. Rest be assured that if I have a need for a musical instrument or equipment, I will seek your company out first.
Thanks again for having employees like Adrian on your staff. He is a great asset to your company.
Sincerely, "
-- Joe, via email 3/9/01
"Jerry,Thank you for responding quickly to my request for info. Its a pleasure doing business with someone who cares.
Thanks again,"
-- Ann, via email 2/9/01
"Adrian,I really, really appreciate your support and quick response. Your plan exceeded my expectations! I know your company is highly credible and customer-focused. I will highly recommend it to friends who are looking at purchasing instruments and equipment. "
-- Joe, via email 3/8/01
"Jerry, Thanks soooo much for rushing my order! You can't believe the difficulty we've had trying to get that book! We even called the ***** Publishing House direct and they were down right rude! Anyway, we're getting a better deal through you and I will always buy from you now."
-- Bobbie, via email 3/7/01
"The Deering banjo is great, I will NOT be sending it back, thank you for providing a great banjo at a very reasonable cost. My friends in the bluegrass community in Nova SCotia will be informed!!!"
-- Ian, via email 3/7/01
"Gentleman, I received the Bart Reiter "Special" and I couldn't be more pleased. It's a wonderful instrument and will provide a lot of enjoyment. Additionally, I am impressed by how quickly it was shipped, how well it was packed, and lastly, by the help I received from Andy.You've gained a new customer!"
-- J.D., via email 3/5/01
"First of all let me tell you of the exceptional service I received from one of your employees in the mail room by the name of Joshua. Last month I bought a used Goldstar G12 banjo from you and he took great care in packing and answering all of my questions. I was really impressed with his attitude and helpfulness."
-- Gary, via email 1/31/01
"I just received my Stainer Copy violin from Elderly and I felt compelled to let you know how extremely pleased I am with the instrument. The set-up was absolutely first rate: new bridge, strings, excellent tuning pegs ..... everything. The packaging was also first rate.Thanks much!! You folks are first rate ! "
-- Peter, via email 3/2/01
"Dear Elderly Shipping Department:I just received my latest order from your company, a new Fender Strat in perfect condition. This is the second guitar I have purchased from Elderly, and I have been impressed each time with the extra care you put into packing."
-- Roger, via email 2/28/01
"Incidentally, I'm really impressed with the way you run your website. It's great to deal with people who respond to messages and update info in real time. The overall tone of the site is inviting and friendly."
-- Mike, via email 2/27/01
"I am so excited!!!!!!!!!!!!!!!!! I have been searching online for any info on playing the bones and or CD's or cassettes. My dad and uncle played them and I have my dad's set! I cherish them! My dad would be 88 and my uncle 90. So it's been a long long time! I am enjoying the photos you have, too! I have to leave the house right now, but will be back tonite and will be back at your site! Oh, thank you, thank you, so much! I figured it was a long lost bit of music no one today cared about! I think I feel like the miners of "49" (18, that is!) when they struck gold in CA!! (I would phone you, but your are closed there now!!)"
-- Patricia, via email 2/12/01
"Today,I received the guitar Tacoma CC10E4. Off course,I like it! Sound,design and your good job. Thank you!"
-- Yukimobu, via email 2/9/01
"HI DawnJust a quick note to thank you and your team, the Bigsby I ordered arrived on Monday I just got around to fitting it and all is fine.
Thank you for your excellent service.
Regards"
-- chris, via email 2/8/01
"Juan,I just wanted to thank you for all of your help. I purchased both of the used Lefty **(guitars we can't name, per the manufacturer)**. I am especially pleased with the 710. I will never purchase new guitars again. Your used guitars are just as good, if not better, plus . . . cheaper.
I have already recommended you to some other musicians that I know and I trust that they will be as pleased with your services as I am.
Keep up the great work."
-- Tom, via email 1/31/01
"josh s. i just recieved the guitar.it is absolutely stunning!it seems to be in better condition than most new guitars you would find in the showroom.i couldn't have found a nicer one. thanks for the excellent service."
-- Max, via email 1/24/01
"Scott, I'm writing to thank you for the work you did on my Wildwood Minstrel banjo. The banjo looks great, the best in years, and it's clear the fourth string is much improved. Overall, the banjo plays much better than it did before I brought it to you. I very much appreciate your skill and the obvious care and pride you take in your work. Thank you so much!"
-- David, via email 2/2/01
"No matter the size of my order, you folks always provide great customer service. Thanks much."
-- Denny, via email 2/2/01
"I really appreciate your prompt service and very competitive prices ! I got the bass, it plays great. I will certainly keep you in mind for any and all other musical needs. I'll reccommend Elderly Instruments to everyone here in NC."
-- RJ, via email 1/31/01
"thanks your service & prices have always been top of the line .i was in your shop in the early 70,s when you were in the basement of a strip mall. you had 4 vintage guitars in a glass case for 10 grand , if i had of bought them then i could retire now. a d-45, a d-41, j-45 & an electric that i dont remember. you had a 1927 loyld loar for 1100 bucks. ahh the good old days . . ."
-- TD, via email 1/30/01
"You might want to remind all of your people of just what a far reaching and wonderful enterprise Elderly is...something that I'm sure they can lose sight of by being there daily. I'll always remember telling you "This was my dream....and you replied.."mine too". You've a great store.....People like dealing where they've been treated fairly, and that will be what sees you "stay the course" through bad economies . . ."
-- Wyatt, via email 1/30/01
"Hi Joe, Per our discussion Sat. 01/27/01 concerning my Stratocaster. I really find it hard to believe that I some how ended up with a rare instrument. I would like to thank you and Elderly music for your professionalism and helpful enthusiastic cooperation in this matter concerning my questions. Sad that in this day and age your helpfulness is almost as rare as the guitar in question. Again thank you Joe and Elderly Music."
-- Stephen, via email 1/29/01
"Hi Stan, . . . I wanted to write for a few different reasons. First of all, I wanted to say that I enjoy your catalog and web site tremendously. The web site is always current and very informational. As for the catalogs, I read them over and over. I live not far from one of the most renowned vintage guitar dealers in the world . . . Even though its a Mecca for guitar players and I love to go in there and their staff is great. The only thing I can afford in there is picks. You guys cater more towards real people and I appreciate that. I am a player (although not a great player) and collector of various stringed instruments. I have all kinds including many types of guitars, basses, mandolins, ukes and most recently a five string banjo that I ordered from your web site. I have had great service from your staff. When I ordered my banjo, they were very helpful answering my questions . . . Thanks and keep up the great work! "
-- Michael, via email 1/28/01
"Dear Brian and Elderly staff:It's been over a month since I was SO SURPRISED by the timely check for my Hummingbird Guitar consignment. I meant to thank you sooner. You folks sure work fast!!!!!!!! It was great to receive $$$$$ the last week before Christmas instead of another bill in the mail. I hope the guitar has a nice new home.
May 2001 be prosperous for you all, "
-- Deborah, via email 1/24/01
"Hi,I purchased the Django Reinhardt, 5-CD set from you a few weeks ago and just want to let you know that I don't think it would be possible to be over-enthusiastic in recommending this collection. There are a number of tracks which by themselves would be worth the cost of the whole set.
I also appreciate receiving your catalogs and was very pleased with your prompt service.
Thanks and Best Regards,"
-- Gale, via email 1/22/01
"Hi,I received the Washburn B60 Bantam bass I ordered and it's just right! Also the Blues Cube amp I got through Elderly about a month ago has been an absolute blessing."
-- Aaron, via email 1/17/01
". . . over the holiday season I purchased an acoustic Fender guitar from your store. I am writing in regards to your friendly service and amazing employee's. I was very happy with the way you run your business. I have been in other stores like yours before and I am pleased to say that Elderly is the best run business that I have come across so far. One of your employee's who helped me with my first ever guitar purchase did an excellent job and was very perfessional, I believe his name was Ryan. I would like to thank Ryan and all other staff members of Elderly Instruments for making my first purchase a memerable one. "
-- Mandalyn, via email 1/17/01
"I recently purchased a used Ibanez RG7620 from you on-line, and I just wanted to take a minute to tell you how much I appreciate the service I received. First; the guitar was exactly the one I was shopping for (they don't come in black now), and second; your delivery time and phone service were great. . . . Oh, and did I forget to mention? the guitar is fantastic. It will make the perfect backup for my Universe. Thank you very much for offering this service and I do look forward to shopping with you again."
-- Steve, via email 1/17/01
"Thanks again Josh, you are my hero . . . I certainly hope your manager/boss recognizes your ability at customer service."
-- Anita, Michigan 1/11/01
"I just received my new OS21CDL instrument from UPS. It's beautiful and plays great! You've made my day!Thank you !!!"
-- Mary Lou, via email 1/15/01
"Dear Stan,Thanks for your catalgos - and your service.
In 1991 I made the trip from Tennessee to Lansing to see your store, hoping to buy a Martin guitar. I found your sales people - and everyone there - very friendly and helpful. I must have tried a dozen guitars before your repair man told the salesman they had just received an HD-28 Custom. He was checking the setup . . . As soon as I played it, I knew that was the guitar I was looking for. I bought it, and have been very happy with the instrument - from the first day. It plays better as time goes by.
I'm sure you can't remember, but you posed with me on the front steps, so my wife could take a photo of us, but I want to thank you.
So, thanks again for making an old man very happy. Keep up the good work. "
-- Joe, Tennessee 1/10/01
"Thanks very much for your prompt reply and action.I always loved visiting your store when I lived in Jackson MI. Great store, great service."
-- Martin, via email 1/11/01
"Hi Adrian,The mandolin is GREAT! It's a keeper!!
Satisfied Elderly customer/ 1916 Gibson A-1 owner.
Thanks!!!! "
-- Butch, via email 1/10/01
"Dear Stan,I have been an Elderly Instruments afficianado for quite some time . . . for years I was a subscriber to your color catalog and many times inquired about vintage insturments via phone. When your web site became active I replaced the catalog with the web site information, finding the web site to be a more interactive and fun environment to peruse the great instruments and products you offer. As a matter of fact the highlight of my lunch hour is surfing on your site and I am eager to head there after I finish writing this letter.
I never did purchase a vintage instrument from you but finally became an official customer this year when I purchased a brand spanking new Martin D-28. I love that guitar!
I played a Martin at a large non-service oriented big box store and decided to patronize Elderly Instruments when I was ready to buy. My experience with your employees has restored my faith in dealing with salespeople in a particular environment that has dissuaded me for years.
So, after my first order I have continued to turn to Elderly Instruments for additional purchases and anticipate many more, particularly because of your excellent personnel.
Also, I would encourage you to recognize an individual who represents great people skills and a realization of diplomacy in the name of customer service. You may already know this to be true of Jerry Spencer, but I felt that I would (speak of) his value to you as, not just a good employee, but as an ambassador of the best intentions set forth by yourself and Elderly Instruments.
I'm not kidding, it sounds corny when read out loud, but that is why I am writing to go on the record as a customer that was extended a generous gesture to correct an error that was made by your company. I will be vague about the mistake because I feel that has been addressed and corrected by your excellent staff. They assumed full accountability and then proceeded to accommodate my needs. Although doing the right thing sounds easy, unfortunately, it is not the orientation of many retail companies. Elderly Instruments is and exception and you must be proud.
Kudos to the hard work of Blake, Dawn, andy and Jerry to resolve a conflict an insure my satisfaction and thank you Stan for your time. I hope you share this letter with the group that I offer this praise to, as they are most deserving of the recognition. "
-- Joe, Massachussetts 1/4/00
"Dear Mr. Aleshire,I recently bought some kids instruments in your store and wanted to say that the sales people were very nice and very helpful. I hope my sons will get the music bug and we will be regular customers. "
-- Rodger, via email 1/9/01
"Fender Bullet arrived in good condition. Thanks, this is my first on line purchase that didn't involve any human interaction. The website works great. The Fender looks fine. Once again, Thanks. I look forward to doing business with you in the future!"
-- Rick, via email 1/9/01
"I got the Strat, and it is great.Thanks a bunch."
-- Al, via email 1/9/01
"Dear Elderly, Your customer service is superlative! I can't say more than that. . . I've been dealing with Elderly for some 25+ years now and unlike most companies, after they get big, the service gets "small". Not the case with you people...it just gets better and better. You can inlay this opinion in Mother of Pearl. . . Thanks again!!! A Very Satisfied Customer, "
-- Dana, via email 1/9/01
"I do want to let you know that I'm on your catalog mailing list and I enjoy and appreciate the catalogs. Since I work at a newspaper/print shop/bulk mail room facility, I know what kind of work has been put into them. Please pass the word on, "they really look great". "
-- Ermal, via email 1/5/01
"I really appreciate the personalized service I received and will use Elderly for other needs. Also, I recommended it to everyone at the music camp I went to last week. Tell a friend who tells a friend..."
-- Rena, via email 1/4/01
"I have recently purchased a used 1997 Gibson Chet Atkins Country Gentleman through Elderly Instruments. Truly an excellent instrument. I just wanted to thank you and the rest of folks at Elderly for not forgetting my initial request."
-- Dan, via email 12/16/00
"Joshua, Just a few lines to thank you for the prompt service and the outstanding job that you did in packing the Goldstar banjo that I purchased from your store recently.It's exactly what I have been looking for and Joe from sales described the condition of the instrument and the case right down to the letter. I really have to say that I think Elderly's and its staff are one class operation. "
-- Gary, via email 12/22/00
"I want to say thanks. You are the best business I have dealt with. Thanks."
-- J.H., via email 11/00
"I have to tell you that I loved browsing your WEB site. I ordered a bunch of materials from *** directly yesterday before I located your site. Although I am glad to help him out directly, I could have saved some money had I known about your WEB pages. In any event, I'll be back, but I just wanted to tell you how much I liked your place; even the picture of the back parking lot was fun!"
-- Tom, via email 1/3/01
" Dear elderly instruments: A few weeks ago my dad ordered a Martin C-1R classical guitar for me for Christmas. It is the best guitar I have ever played. It is the best sounding guitar that I have ever herd besides the Martin Classical N-20 like Willie Nelson has. Thank you so much for this guitar. I will keep it for a life time."
-- John, age 13, via email 1/2/01
"best catalog i have picked up for a long time please send more. thanks"
-- William, via email 1/1/01
"just wanted to congratulate the elderly repair shop on another job well done. my martin 016ny came in for a neck reset. just got it back. this guitar plays like a "dream". your repair staff is truly . . . "wizards of everything wood and wire".my guild d-25 that they worked on plays great. now this martin plays fantastic. great to know that the "craftman's magic" is still around.
best regards,"
-- Bob, via email 12/29/00
"Please pass on to Scott and the folks in your repair department that my Martin 000-28VS arrived safely today. The Fishman Acoustic Matrix Natural 1 pickup was expertly installed and sounds just fine. Thanks for a great job."
-- Luke, via email 12/21/00
"Subject: Thanks!I just wanted to express my thanks to everyone at Elderly for your always friendly and helpful service. I've bought some instruments and accessories from you via your web site and on the phone, not to mention many price and availability inquiries via email and phone --- and without fail I've received the best service.
I haven't been in Lansing in about 10 years. It's time for me to visit my old friends there, and probably make some new friends when I stop in to Elderly.
May your happiest holidays last year-round!"
-- Louis, via email 12/21/00
"Dear ElderlyWould like to thank you for supplying me with the below noted instrument it was delivered on-time, perfectly packed, reasonably well setup and above all a fantastic guitar at a non-UK price.
I used you on the advice of my neighbour . . . who has purchased several instruments from you and said that you have always supplied good quality guitars.
Thanks I will definitely be using your service again."
-- Bob, via email from England 12/12/00
". . . a couple weeks ago I just ordered from the Elderly Web Site for the first time. It is one of the easiest and most user-friendly sites I've ordered from. Everything is clear to the customer, no hassles. A great site!"
-- Al, via email 12/15/00
"Subject: Re: order statusThank you very much. I really appreciate that fact that you've gone out of your way to track this down and get it settled. And such service for such small ticket items! Thank you for treating the "little guy" the same way as someone ordering a whole studio worth of equipment."
-- Arlene, via email 12/11/00
"Dear Dawn, Thank you for your prompt response to my e-mail. I'm very glad, that somebody cares so nicely about the wishes of the customers.I' ll send my next order tomorrow (via FAX) Best wishes to you and the rest of the staff and Happy Holidays !"
-- Alfred, via email 12/11/00
"Dear Stan,You should get a laugh out of this. I wanted to let you know almost 17 years after I bought my Martin M-38 from you that I am and always have loved the tone and the super service that you gave me 17 years ago. My friends have always loved the tone of my guitar and now my son's friends enjoy playing it. Mind you this is only a select group of very musically talented friends and only when they promise not to drool.
I remember the day that the guitar arrived and I unpacked it with my 2 year old son crawling across my lap to get in on the action. He wanted to see what the "tari" was all about. Well now he is 19 and at Ohio State University. It was his friends that I mentioned above. Time does fly and I have sung and played at many a church service and jam session with this guitar. Without fail whenever I play another instrument, no matter how nice, I always come back to my M-38 and love the sound. So I thought that I should let you know and extend my thanks.
Your initials, SRW, appear on the order form which you took over the telephone after helping me decide on the M-38 to deliver the tone I was looking for. I hesitated in purchasing a guitar sight-unseen but took the plunge based on the recommendation of a satisfied Elderly customer and also your open return policy. Well, no regrets and since that time I have recommended Elderly to many of my friends interested in finding high quality instruments. Although I've never traveled to Lansing, I will definitely stop at Elderly if I am ever remotely close to town.
Sorry for the delay in sending this note. I was reading through your web site customer recommendations and got inspired to write. Add in the ease and simplicity of the internet and bingo, you now have the letter. I won't take any more of your time. Have a blessed and safe holiday . . .
ps. Several years after I purchased my guitar I took it into a local guitar shop to have the action adjusted. Although the owner there had often told me that Martin quality had fallen and he no longer stocked them, he took one look at my M-38 and re-establish his dealership with Martin. He's been a Martin dealer ever since . . .
Fun Info:
Date of Sale 1/21/84
Order taken by SRW "
-- Lester, via email 12/8/00
"I just wanted you to know how happy I've been with the service and treatment I've received from Elderly's. Your offerings of hard to find books, CD's, etc. are exceptional. You treated me fairly with regard to trading my Godin for other equipment and there were no hidden costs or surprises in the transaction. This is rare! Keep it up - by the way your catalogue is great - much better than those other (reference to national competitor)!"
-- Phil, via email 12/8/00
"Thanks for the fast response Juan..you guys are great. Between your excellent reputation, great digital photography and response to customers, buying an instrument from you on line is almost the same as walking into your store personally. Have a merry Christmas and a happy New Year."
-- Michael, via email 12/7/00
"I just received the Santa Cruz 12fret dreadnaught I purchased from you last week.... It is WONDERFUL.... thanks for being so helpful and patient during my search process.... "
-- Ernest, via email 12/7/00
"thanks very much, the day i sent this email i recieved the merchandise. you guys are great!!!!"
-- Steve, via email 12/4/00
"The '57 Precision Bass reissue arrived Friday---just in time for Saturday night's gig. It's killing me---feather weight, tone for days and it looks like it's fresh off a 1950's bandstand. I've forgotten how good a P-bass can be. You guys are definitely on my Christmas card list.Many, many thanks,"
-- Thumper, via email 12/4/00
"I bought a Martin 00-21 GE from y'all a few months back and have been waxing ecstatic to everyone I meet about both it and your service."
-- Jerry, via email 12/4/00
"I just traded my Gibson banjo to Elderly for an Imperial, and I just wanted to say thanks.The Imperial is just what I was looking for:Ralph Stanley sound and volume from a flathead.Make that VOLUME.I thank you;my wife has doubts."
-- Kory, via email 12/2/00
"I wish to extend my warmest thanks for your service and to express my pleasure in the guitar that I purchased. It arrived a lot sooner than I had expected. The quality of the instrument is superb. I will definitely do more business with your company in the future."
-- Dennis, via email 12/1/00
"Received your catalogs today. I receive several different company catalogs all the time.YOUR'S IS THE BEST, so far, and I can't see another getting better!And, the time from requesting to receiving is beyond words.
Will order soon, especially the vintage catalog. Thanks, again."
-- Rick, via email 11/27/00
"Dear Josh,Just a short note to tell you that we received the Autoharp chord bar order. I want to thank you for taking care of us in the speedy manner that you did. It is much appreciated. This means that we will definitely shop Elderly again. Again thanks."
-- Dan, via email 11/24/00
"Dear Dawn:UPS brought it today and you were right, just a stunningly beautiful guitar! Haven't had much time to play it yet, just tuned it up and back in the case but certainly no regrets and both you and UPS did a great job..(The manufacturer whose name we are not allowed to mention) too! Thanks again."
-- Terrence, via email 11/22/00
"This is the first time I've visited your site & was very impressed by the speed of moving from page to page as well as the layout in general.Top quality products with excellent photos of the instruments/amps for sale. I'll surely be back again."
-- Len, via email 11/21/00
"Thank you very much for the reply - I appreciate it . . . Once again the gang at Elderly surpasses my expectations. You guys really are fantastic. Thanks again!"
-- Rick, via email 11/21/00
"Hello Stan! I have been an Elderly customer since the '70s. I spent a good portion of my life (20 years) as a technician in the U.S. Army Medical Department, and Elderly Instruments was "my portable music store." No matter where I was living, stateside or overseas, Elderly Instruments gave me access to the very best in musical merchandise through its wonderful catalogs! At times I felt like an "evangelist" for Elderly. Over the years and in my travels I've met so many other musicians, and often they weren't aware of Elderly Instruments. I'd instantly pull out my handy catalog or pass on the Elderly phone number. I can't tell you how many times I've been thanked for sharing the "Elderly good news!" Would you like to know what sold me on Elderly? Well, it was more than the great selection; more then the terrific prices. It was (and is) your outstanding customer service. You see, way back in the 1970's (hmmm . . . seems so long ago, doesn't it?), I placed an order. I must have overpaid and had a dollar or two credit to my account. I didn't place my next order until about a year and a half later, but when I did, that long forgotten credit was applied to my order! I was so impressed that Elderly would even consider such a small credit amount from nearly two years before! That's service! I've shared this story over and over as I've told folks about your store. Another aspect of your customer service that I really admire is the handwritten comments I receive on each order receipt. I'm always addressed by my name, thanked for my order, and given the name of the person who filled my order. Makes me feel like I know you all personally! Back to the new catalog. It is simply incredible! It has always been a special day in my home when the Elderly catalog arrives. This was no exception. It is one of the great joys of my life to sit in a comfortable chair and pour through every page. (I'm sure that those who are as obsessed with acoustic instruments as I am feel the very same way.) My wife of nearly 25 years, Debbie, understands. She knows that deep down, if it were my choice, I would have loved to have been born in Lansing, MI and had the opportunity to work at Elderly.(I probably would have paid you to let me work there!) I tip my hat (with some envy) to those who have that privilege. The only thing that would top your catalog would be a pilgrimage to your store (something I hope to do someday). Stan, Elderly Instruments has a special place in my heart. Thank you (and your staff) so much for taking the time to put together this catalog. To those of us living "out there" (outside the state of MI), your catalog gives us the unique opportunity to "walk through your store." Let me close by mentioning that I, too, have a special love for ukes and banjos (as you mentioned you do). My non-instrumentalist wife, who loves me but not my banjo, is very fond of the banjo mutes I've ordered from Elderly . And in the past few months I've purchased two ukes from you (not the real expensive ones, but, hey, I'm putting two people through college . . .). One of these days I'll get that Martin S-0 uke or a Larrivee uke. Till then, I'll keep looking through your catalog and dreaming! Best wishes for the continued success of Elderly Instruments, and my best to your entire staff,"
-- Joe, via email 11/16/00
"To the crew at Elderly Instruments, especially Kelly who processed my order,This message is to thank you for the prompt service I received in regards to my recent order. I had pretty much given up hope of ever locating a copy of the cd that I ordered, George Bedard and the Kingpins, "Hipdeep". I have tried every used cd site and sites that try to locate hard-to-find cds with no luck. I discovered the Elderly Instruments site quite by accident. When I saw the cd, I ordered it immediately, thinking that I would receive a reply that the cd was no longer available. Obviously, I'm very happy that I was wrong. . . Again, thanks for the great service."
-- Walt, via email 11/14/00
"(re) the Warwick bass I recently purchased from you. The instrument is a delight to play, and you and the Elderly staff took care of me in a most professional way."
-- Tim, via email 11/13/00
"Hello - You have a great store - all aspects have been very helpful to me for nearly 10 years now since I found out you existed through Banjo Newsletter. Pete Seeger got me started in 1959 and I still love acoustic music, especially the 5-string banjo! Thanks again for your fine store.P.S. I'm drooling over the Deering long neck Vega. "
-- Robert, Missouri 11/13/00
"Just wanted to thank all the people at Elderly for all their help in the purchase of my new guitar ('98 Les Paul Custom--you were right Tim, this is a great guitar). You guys have a great store! I found it well worth my time to travel from the Detroit area. Keep up the good work on your website and I hope to see you in the future."
-- Jim, via email 11/8/00
"thank you and Pat also for your wonderful service-- it's nice to know that there's still some place on this planet where 'customer service' is more than a bunch of platitudes.I received the National Type O yesterday in good order, and had fun playing it all evening (I played every Robert Johnson song I know). It's in great shape, and judging from fretware, has hardly been played (I'll change that!). The neck is perfect, and the action right . . .
By the way, you've cured my inhibitions about buying a guitar via mailorder-- thanks for that too!"
-- Brian, via email 11/7/00
"I just want to say how much I appreciate your graciousness and helpfulness to this wayward performer. I arrived in Lansing for a concert with no guitar on September 30, the airline having seen fit to keep mine awhile in Pittsburg. And you all were kind enough to lend me one of yours for the weekend, with no hassles and no charge even, and really saved my butt."
-- Greg, Kansas City, MO 10/23/00
"I received my new Martin 000-16GT two days ago and I just had to let you know that I am more than satisfied. I am IMPRESSED!!!! This is the first instrument I have ever purchased sight unseen. I was very worried that the guitar would not meet my expectations. I am rather picky about woods, fretwork and finishes. This guitar is PERFECT!!! The top on this guitar is as nice as any top I've seen in any price range. I live in an area that limits my choices as far as musical instruments are concerned. If I want any selection to choose from, I have to deal with (Chain store competitor #1) or (Chain store competitor #2). I now feel confident that I can deal with you and get a great instrument delivered right to my door, and for less money. You have definitely gained a loyal customer. "
-- Robert, via email 10/30/00
"you guys rock! i just got done ordering off your web sight. you are the only ones in the state of michigan that had this part in stock! i'll be back if i ever need parts again! thanks a bunch"
-- Ben, via email 10/26/00
"I received my order late Friday afternoon . Great Service, once again. "
-- Randy, via email 10/23/00
"I have only been living in Michigan for about 2 months and I have to say that this is the best guitar store around. I've traveled a lot and have seen a variety of music stores, but none as finely dedicated to guitars like Elderly. Your staff is extremely knowledgeable and they take the time to answer your questions completely. Thanks a lot!"
-- Don, via email 10/23/00
"Stan, I just wanted to comment on the recent sale of my Tobias bass (stock# 55U-2523) by your organization. I had this bass on sale at a local (Los Angeles area) music store for six months. There were no offers. I then advertised my bass on one of southern California's want ad newspapers for three months. There were no serious offers. I send it to you guys and three days after it appears on your website, the bass is sold-- amazing! Needless to say, I should have sent it to you folks in the beginning. Keep up the good work. "
-- David, via email 10/19/00
"Thanks, Juan. The Tacoma M3 mandolin arrived Monday and it's super fine!It has a sound all its own, plays easily, and looks superb. The craftsmanship is top notch (I also love the HSC). It just goes to show that a quality instrument can be made and sold for a lot less than one would expect, given the prices other makers charge."
-- Darryl, via email 10/18/00
"The following was received by the maker of Jekyll & Hyde pedals:Just wanted to write and tell you that I purchased your Jekyll and Hyde pedal today at Elderly Instruments, Lansing, MI., and I am more impressed with this pedal in one day than I have been with many other pedals I own. It is an excellent product and beats the competition hands down. I use it to drive my Marshall 1959SLP Reissue and it is awesome. Congratulations on a great product!"
-- Frank, via email 10/13/00
"40U-2628 GIBSON ES-335 PRO (1979)I love it! thanks!! "
-- Corey, via email 10/16/00
"I recently ordered a used Danelectro Daddy-O from Elderly and wanted to compliment you on the great service you provided to me. The pedal was exactly as advertised, was shipped carefully and arrived in excellent condition. There was a new battery in the unit and it worked perfectly. Finally the labels placed on the unit by Elderly use an low grip adhesive which meant they peel off with no sticky residue, a small matter that speaks volumes about the thought behind your service and products.I have ordered a number of items from Elderly and have been pleased with all aspects of the order each time. You have a great website, excellent service and are a joy to deal with. I thought it important that you know your efforts are appreciated."
-- Mike, via email 10/16/00
"I recently received my check for the sale of my Jacobus Hornsteiner violin. Receiving the full asking price was a pleasant surprise and I sure will be recommending you to anyone who has an instrument to sell. Great service!"
-- Clifford, via email 10/11/00
"Just wanted to say thanks for the great service I've received from you all and the great price for my Gold Tone, left-handed Cripple Creek. It's a great banjo and I'm playing up a storm. You guys are at the top of my list whenever I need something from now on. Someday maybe a vintage D-28 Herringbone, left-handed of course! Thanks again, "
-- Billy, via email 10/5/00
"I ORDERED A GRETSCH TENNESSE ROSE(NEW)FROM YOU ON SEPT,18.2000.JUST WANTED TO LET YOU KNOW IT CAME IN PERFECT CONDITION. ALSO, HATS OFF TO THE PERSON THAT SET UP THE BRIDGE, INTONATION and NECK!!!!!! IT IS PERFECT!!!!!!!!
THANKS AGAIN!!!!"
-- William, via email 10/5/00
"Arrived safe and sound (no pun intended.) You guys are quicker than my watch. Thanks a bunch."
-- Jim, via email 10/5/00
"I would like to take this opportunity to thank you,Frog,Brian Alvarez,& Matt very much for my pleasant experience with Elderly Instruments!. . . I was surprised how fast they were sold! I thought it would take longer than what it did.
. . . I will always recommend you to my friends. So,Thanks,again for everything!"
-- Ralph, via email 9/29/00
"You folks did such a good and quick job on my plectrum (your Stock # 80U-1488.) thought I'd perhaps give you a shot at selling my 5-string."
-- John, via email 9/29/00
"I have to tell you how much I love my Danelectro. It is too cool! For the price, it is a great little guitar and easy to play. What a fun machine.Thanks for your good service and a great deal too. 'Til my next purchase (new amp) - Elderly rules. "
-- Milt, Ohio 10/22/00
"Today I received order number 1029509, and the package arrived in perfect condition. I appreciate your prompt and accurate shipping. Another order witll arrive to your business real soon."
-- Ronald, Knoxville, MD 10/3/00
"Thank you so much for offering the public a music store with affordable prices on the top gear. I am complimenting you because I have been to plenty of music stores in my life and none compare to yours. Your prices are consistently ten to twenty percent lower than your competitors. Your staff is also very helpful with customers."
-- Brett, Hudsonville, Michigan 9/25/00
""Great E-Customer Service" is hard to find. You just made me a loyal customer. Thanks again, and keep up the good work."
-- DB, via email 9/26/00
"Hi, I received my Yairi DY-51 last week and I just wanted to say how thoroughly delighted I am with it! The guitar is in mint condition, it looks like it was never played. There is no fret wear at all! It plays like a dream, I love it! I have wanted one of these guitars since a friend got one 15 years ago. You folks were a pleasure to deal with, and you did a great job of packing my baby for shipment. Thank you; you have a great company and I will be certain to tell all my friends to shop with you. . .P.S. Your catalog is cool, too! "
-- Warren, via email 9/25/00
"Stan, thanx for your expert and prompt reply. It is a pleasure to deal with a straight forward approach with monies in vintage. Everybody gets ahead without hassles."
-- Robert, via email 9/20/00
"HI, I am extremely pleased with my purchase. I would recommend you to any of my friends. Thank You"
-- Timothy, via email 9/19/00
"You guys are the best -- that's why I send everyone your way. Thanks! "
-- Tom, via email 9/19/00
"I just wanted to say THANK YOU!!!I had a friend check out my bodhrán and she said it is a really great instrument, especially for the price. I'm making good use of the tutor, as well, and telling everyone that's interested in learning/buying that they should really REALLY consider Elderly as their first choice!
Thanks again! and I look forward to doing business again in the future!"
-- Daniel, via email 9/19/00
"Thanks Jerry I got the banjo and love it. Ya'll handled everything perfectly. . . .It's really good to deal with folks you can depend on!"
-- Robert, via email 9/19/00 & 9/20/00
"Thank you for your time and excellent service."
-- Margie, via email 9/18/00
"Thank you SO very much for that! I've heard nothing but good things about you guys when I asked on the Chiff & Fipple (www.chiffandfipple.com) message board, so you can bet I'l be a repeat customer! *grin*Thanks again! "
-- Daniel, via email 9/18/00
"Thank you. I am looking forward to playing this guitar and to being a very satisfied customer of Elderly Instruments (so far GREAT!)"
-- James, via email 9/1/00
"Good morning from Montana. Just wanted to write and thank you for the instant price quotes via email. I have always hated being hampered in my shopping for Martins and such by having to call and get the price. Your feature made it easy for me to pick out Martin #3. . . I also appreciate your good service, catalogs, and fine reputation, but the email quotes are a tremendous "tie-breaker" that eliminated any competition from my mind.Have a fabulous week. I'll be biting my nails in Montana waiting for my our 000-16GT."
-- Dennis, via email 9/18/00
"Hi Folks!I meant to email you a THANKS for the Silverburst Les Paul Custom and the Ebony Les Paul Standard, they are excellent! The Ebony is going to a friend of mine and I'd been searching for a Silverburst Custom in very good condition for a long time.
Thanks! bye,"
-- Corey, via email 9/18/00
"Thank you very much for your courteous service."
-- Donnie, via email 9/6/00
"Thank you for your prompt and courteous response. Small wonder Elderlys has such a good business. My cousin and I build guitars for a hobby, so we are sharing your e-mail address with all who have like intersets. Keep up the good work."
-- Garold, via email 9/6/00
"I love your site - will be back many times. It will probably get put on my Christmas list as a source for more toys."
-- Ricky, via email 7/15/00
"I received my order today --- thank you very much for your incredible service! You fulfilled a request that I had all but given up on. I'll be sure to pass along your website!"
-- S.J., via email 7/20/00
"Just a word of thanks for your great service. I inquired about a price for a Rainsong WS1000 on Tuesday morning the 8th and ordered it late that afternoon. It arrive here early this morning (thursday the 10th) regular UPS--in great shape. It's always a pleasure to deal with you folks at Elderly--your sevice is exceptionally good. "
-- Tom, via email 8/11/00
"This place is amazing! Love the LARGE selection of instruments, books & CDs. As a dulcimer maker, I appreciate good workmanship & design of stringed musical instruments."
-- John, Taylor, MI 8/5/00
"I received the ukulele and strings today, well and safely packed. I had always been wary of having a musical instrument sent by UPS or mail, but your folks obviously know what they are doing.I especially liked the way that the strings were packaged separately. I'm an expatriate East Lansingite and I haven't seen a "Knapp's" bag in years!
All the best, "
-- Tom, via email 8/25/00
"Juan . . . I truly appreciate Elderly's (and your) customer service "beyond the call of duty""
-- Bernie, via email 8/7/00
"I found your store by surfing the internet and have placed two orders in the past month.Your service is exceptional and the shipping department really does a nice job. The packaging is great and also very clean and neat. Excellent job!
Please pass this email along to the good folks in the shipping department. I order a lot of things via the internet and your guys really do a great job. "
-- Ron, via email 8/1/00
"I just wanted to thank you for the accuracy with which you described the condition of my guitar and to let you know how much my son and I are enjoying it."
-- Barbara, via email 7/27/00
"I appreciate the kind service Elderly has always given me."
-- Sarah, via email 7/12/00
"Just wanted you to know the Yamaha silent fiddle got here this afternoon (Friday June 30) with no problems.Am having a ball with it. Finally I can play anytime I want at home despite living in a high-rise condo in a place where everybody's windows are always open. It's almost midnight and I've just now put the thing down.
Thanks for handling the order so quickly and well. As always, you folks are a pleasure to do business with.
Aloha"
-- Ernest, via email 7/3/00
"Recieved my shipment yesterday. Thank you for the great service."
-- Bill, via email 6/29/00
"You have one of the easiest to use and navigate web pages. It is totally awesome. I go there just to see pictures of your vintage banjo's- best around . . . Your web master is truly a master.!!!! "
-- Dave, via email 6/29/00
"Thanks! Great service."
-- Tom, via email 6/22/00
"You guys rock!Uh, pardon the pun."
-- Michael, via email 6/1/00
"I just wanted to express total satisfaction with my recent purchases. "
-- Kevin, via email 6/1/00
"My Ric 360-12 string came today. It is the most beautiful thing I have ever seen. It's perfect, I AM in love. I've wanted one for 35 yrs. Thanks to everyone, esp. Juan and Sandra, for all your help and your great, fast, friendly service. You all deserve a raise! Show this to your boss. I'll be happy to recommend you to all my friends. Forget (competitor), they wouldn't even give me a price on a Ric 12 string. They don't even carry STRINGS for a Ric 12 string. They have to back order everything, took months to get my new amp last yr. They have lost a customer. Thank you again, you have made a dream come true!!!"
-- Jim, via email 5/19/00
"Can't thank you enough for getting my new (to me) rickenbacker bass to me so quickly. It arrived in as new condition, with the neck set up perfectly, plays like a dream. And beautiful? Like only a Rick 4001 Fireglo can be. I couldn't be happier with my purchase, thank you Elderly Instruments! "
-- Fred, via email 5/9/00
"Wow !, Thanks for the great service and quick response (on the Intellitouch tuner). Thats why you guys are the best ."
-- Eric, via email 5/9/00
"Stan-I sent you folks a certified check registered mail yesterday for the 1997 F5L. Thanks so much for taking so much time with me. I appreciate it.If I win the lottery we'll talk about that 1942 Martin D45."
-- Everett, via email 5/6/00
"My Rigel oval hole came and it's marvelous. With this, and the 38 16" L-5 I received from you a few months ago, I'm happy to say your service is great and the instruments are everything I had hoped.Thank you."
-- David, via email 5/4/00
"What a pleasure it was for me to find your site on the net. I located the items I was looking for and placed an order. Bingo! It came in a reasonable amount of time and was packed right. Thank you for your prompt service and reasonable prices. I look forward to doing business with you again"
-- Elgis, via email 4/24/00
"Just wanted to send a word of thanks for the excellent transaction on the Goldburst G&L L-2500 5 string bass with matching headstock I purchased form you last week (55U-2407). The bass arrived packaged perfectly and was in exactly the condition described by Dawn and Geoff. I am truly impressed with how easy the transaction was and how accurately the instrument was described to me. I must admit I am always a bit nervous when buying over the net for the first time with a retailer, but my fears were eliminated when I examined the bass in my home. I would not hesitate to purchase again from Elderly Instruments and would highly recommend your services to others. The asking price and quality of the product were very fair in my opinion."
-- Scott, via email 4/20/00
"Hey y'all, just wanted to let you know how impressed I am with your service, price, and quality. One week to the day, and I received the mandolin case I ordered. I priced essentially the same case here in Austin and the best deal I could find was $90, and this was at one of the big music equipment chain stores. You guys blew 'em out of the water. I'll be ordering a case for my "potato bug" soon, "
-- Michael, via email 3/31/00
"Received my order last week. Everything was there. Thanks so much for your promptness!!!!!!!"
-- Vicki, via email 3/20/00
"I just got the Gretsch 6120 double neck I ordred from you last week -- it arrived yesterday afternoon. i have bought, played, and sold a LOT of guitars in my life but this may be the greatest thng I've ever had. >From the moment I picked it up I played it like I'd owned it for years. Its condition, action, and tone were flawless. Your service was impeccable -- I could not be more pleased. Let me also compliment your web site where I first saw this instrument -- great set-up and very helpful and always fun to visit. Hope we do business again some day. Thanks so much "
-- Bill, via email 3/13/00
"I purchased a 1963 Gibson ES-335 a couple of weeks ago. I just wanted to give you a little feedback on my transaction.I was dealing with a salesman by the name of Paul at extention 849. He gave me a real good description of the instrument over the phone. I was apprehensive about buying such a rare guitar over the phone. When I recieved the guitar I was really shocked. The guitar was 10 times nicer than described!!!!! I am really happy with the purchase!
The last guitar I purchased from another dealer arrived and let me tell you. It was really horrible! The dealer had grossly understated the condition of the instrument, and then sent it to me hoping that the transaction would stick. It left me with a real bad taste in my mouth, and I swore I would never do business by phone again.
I would like to say thank you to Paul and the entire staff of Elderly Instruments for running such a great shop.
Looking forward to doing business in the future!"
-- Bill, via email 3/13/00
"I was looking up a type of wood (Machiche) on the Britannica.com web-site that the Martin Guitar Co. uses in their Classical Guitar Model SWC and your web-site came up. I'm very impressed with all the extra information you guys give on your web-site. Your web-site is by far the best I have seen for musical equipment information !!!!!"
-- Keith, via email 3/1/00
"Just a quick note to say thanks for excellent work the repair shop did on one of my guitars. I'm not an expert level player, but I can tell the difference that a proper set-up makes. There was also some cosmetic work done, and that turned out really good as well. Steve Olson really did a nice job on my old Hagstrom. I'm all set for another 100,000 miles. Thanks again."
-- Bill, via email 2/28/00
"I received my Weber Big Sky Mandolin and I love it! It is in great condition. Josh was the gentleman who handled my purchase, and he was friendly, courteous, and helpful. My mando arrived right on time.. . .
This was my first purchase from Elderly, and also my first Internet purchase, so I was a little nervous....but you guys did such a great job this will not be my last!!! Thanks! "
-- Ricky, via email 2/24/00
"The Collings OM2C that I bought on Saturday arrived today. It was in perfect condition, and looked even better than I remembered. Thanks again for your honest and wonderful service. I only wish you were a few hundred miles closer to my home!"
-- Jay, via email 2/17/00
"Thanks Juan, I've already checked out your website and I must say that it ranks #1 among the retailer's websites that I have visited, including (competitor). I appreciate the photos on your site."
-- Jay, via email 2/16/00
"i just want to say i love my guitar i recently purchased and it was great doing buisness with you. thanks again"
-- Dane, via email 2/9/00
"My CD's arrived this morning and it was just like Christmas. I live in a very small town and all my life have had trouble finding the music I like. Lots of times when I ordered through a local music store, it either took 4 to 6 weeks or they would tell me they couldn't get them at all. Your selection is like a treasure chest and I will be dipping into it many more times (hopefully, not so often that I have to re-mortgage my house) but often. I am just so thrilled to find you. "
-- Barbara, via email 2/8/00
"my name is anthony and a few minutes ago i received my recent order even though it was for less than 14 dollars someone took the time to hand print on envoice thank you anthony i was vey impressed by this i have made numerous on line orders with others and you are the only ones who took te time to say thankyou my hats off to your company and especialy to tom thanks again"
-- Tony, via email 2/7/00
"To all the guys and gals at Elderly, THANKS , I have received all of my orders intact and promptly, except for the one that I forgot to mark 'send by air' but it got here eventually, on that 'slow boat' anyway thanks people for a great service, keep up the good work, best wishes, Mike. . . p.s. you will be pleased to hear that it is about 100 degrees here in Australia at the moment!!! "
-- Mike, via email 1/25/00
"This is a BELATED THANK YOU for fulfilling my order for 3 Stan Rogers Cassettes more than 2 wks ago. I've wanted his tapes for years and discovered them on your web site. Thank you for the prompt and efficient service and the great packaging job! And most of all, for having Stan Rogers' tapes in stock."
-- Kelly, via email 1/21/00
"I just wanted to say thanks to you guys for your prompt service. I have just recently gotten into playing various instruments (penny whistle, recorder, and a bowed psaltry) having sung for years. So far you all have had what I needed! Including goat skin for my next project of attempting to make my own Bodhran! Once again, Thanks and I'll probably be ordering again soon."
-- Mike, via email 1/21/00
"Thank You for your help, you really have great customer service."
-- A.L., via email 1/14/00
"I don't often do this, but I was compelled to write about your company. I am a sailor in the U.S. Navy, stationed in Japan. I have lived here off and on for 8 years and as you can well imagine, finding American and Irish folk instruments is not at all easy.My best friend gave me a catalog of yours years ago and since then I have periodically relied on you for my musical needs. Never have I been disappointed. Your (the people of Elderly) service is always swift and the people always overly courteous (that is not easy to do via mail)! I always enjoy the friendly notes included with my purchases and have nothing but praise for your organization."
-- Timothy, via email 1/10/00
"Thank you for the quick service!"
-- Mike, via email 1/4/00
"Just wanted you guys to know that I got the Rickenbacker 12 string I ordered from you today. It arrived in great shape and it's a fantastic guitar. I LOVE it!!! The guitar looks brand new and plays like a dream. I've checked the web and found your prices to be fair, which is more than I can say for a lot of other sites, and the service was excellant. Can't ask for any more than that. I will definitely buy another guitar from your business.Once again, thanks. You can count me as a satisfied customer.."
-- Keith, via email 12/29/99
"I bought the last Les Paul DC studio you had on 12/23. (LPDCST-BLK) I am most happy with it, this is the second new instrument in a year. (last year a Martin DR) Love your sales and showroom approach, your store has been referred and recommended! sorry, no more instruments this year!!! keep up the good work"
-- Roy, via email 12/27/99
"Thanks for always getting my orders right, for your patient and thoughtful help when I call and for maintaining my favorite website. "
-- Doc, vie email 12/20/99
"I just wanted to pass along a note regarding Melanie (don't know her last name). I called to order an instrument and to get some information and she was INCREDIBLY nice and helpful. I will surely be a repeat customer!Thanks to Melanie and the rest of the Elderly staff!"
-- Marla, via email 12/14/99
"I am so glad I went to your site- it is fantastic- someone over there is doing a great job. I was so impressed I am planning a trip there this week- I need to purchase three guitars for my three kids for Christmas. Just wanted to let you know how much I enjoyed your presentation and am looking forward to checking out your place."
-- BLT, via email 12/15/99
"I want to thank you for the wonderful used Lowden I purchased from you last week. The instruement lived up to all you said of it, and the photos did a wonderful job of showing off the good and the bad. (Actually the dinger on the front was less noticeable than in the photo.) Your service and response has been of equal quality be it my $40.00 order for strings or the $$$$.00 purchase of an instruements. Thanks you all so much."
-- Tony, via email 12/7/99
"I wanted to take the time to tell you folks that you have one of the nicest web sites I've encountered on the net and definitely the best photos, period!!!Thanks for the "breath of fresh air" between the ego-based, difficult to read, hi-tech monstrosity sites normally posted on the internet."
-- Randy, via email 12/1/99
"please make sure you send me my violin supplies catalog, thanks Juan, you are the best helped on the net.I really like my Sigma you sent, I got rattled a little by some of the real martin owners, but when I struck those strings with my flatpick, they all stood up and paid attention, someday I hope to own a real 28, but for now that one will have to do."
-- Bear, via email 11/30/99
"Many thanks to everyone for helping me out with my new Reiter Whyte Laydie banjo which I received on Oct.18. I was a little hesitant at first but now I'm telling everyone here about Elderly. This is a tough place to learn clawhammer since no one plays it here. I've ordered some CDs from you which should help. Thanks again!"
-- Walt, via email 11/29/00
"i just wanted to write you a brief note of appreciation for all the help that melanie kennicott has given me recently, and over the past 7 years.i have purchased many many guitars from you over the past seven years including silver plated national tricones, resolectrics,delphi's, polychrome tricones, martin OM-21, my first dobro 33H from melanie, and even a maccaferri. (i even used my maccaferri plastic guitar when i participated in the guinness book of world record at the hard rock cafe in orlando with the most assembled guitarists all playing "louie louie" at the same time) : - ) The film crew actually zoomed in on the maccaferri and it was broadcast on "CNN" !!
my most cherished purchase from you was my Martin 000-42 EC in 1995. i still kiss it good night every night (after my wife of course).
ANYWAY, TO MAKE A LONG STORY, LONGER....
i purchased a new martin ooo-15 from you last week and unfortunately i got a call back the next day saying "they could not find it in the store". melanie came to the rescue for me and she went above and beyond the call of duty by launching her own investigation to find the missing Martin. She called me back the next morning singing "What once was lost, has now been found". needless to say, it made my day... and i received it in the mail earlier this week, and i love it. (this is the guitar i will play at the family picnics instead of the 000-42 EC).
another great guitar purchased from a great company, with great staff and great prices.
i wish you continued success."
-- Thomas, via email 11/29/99
"I had the wonderful opportunity of visiting your store. Being a left-handed guitarist, it was a rare experience to actually get to check out such a variety of higher end acoustic guitars.By the way, if that Larivee is still there in a month, it's mine. It plays and sounds better than the (brand we cannot mention)."
-- Mark, via email 11/23/99
"Received the OM-18V guitar and am very satisfied, would recommend Elderly instruments highly."
-- Richard, via email 11/22/99
"I ordered a collection of guitar studies from Sor, accompanied by a CD recorded by an old friend of mine, Paul Henry. The package arrived FOUR DAYS after I ordered it! MY most recent experience buying a CD on the net was with (a competitor) and that took nearly a month. You set the standard, and the music is fantastic.Unfortunately I cannot afford the beautiful classical guitars you have on on your site.
Thank you again. "
-- Neil, 11/8/00
"One last gush then I'm done. Received my guitar Thurs p.m.. I love it. You can't have it back. Thanks for your patience and help. Now I need to learn to play up to it's potential. Maybe a video on flatpicking from you will be next."
-- Richard, via email 11/5/99
"I got the Martin 0015 today and all I can say is WOW! What a sweet little instrument. It has a friendlier action than my HD-28 and sounds really good. I bought it to be my kick around travel guitar, but I think it will get played alot at home. Thanks for the great service, you guys are the best."
-- Rich, via email 11/5/99
"Just got the Asturias John Mills classical I ordered on Wednesday. What a great guitar. I also appreciated the prompt delivery. I bought a guitar from (a competitor) a while back and the delivery took forever. Also, my compliments to your phone order staff, very polite and helpful."
-- Dave, via email 11/1/99
"I just received the SQUIER TELE. I am amazed at the fretwork and straight neck for a cheap $200.- guitar . . . you have provided a better instrument then I expected for the money. Thanks for doin' me right."
-- Brian, via email 10/27/99
"On Thursday, October 21, 1999, I drove up from Cleveland to your store to purchase a Ramsey Fretless banjo I had put on hold. After trying the banjo, I discovered a dead spot on the second string about where the 5th fret would be.I took the banjo to the repair shop where I met up with Dave Lindahl of your staff . I was immediately impressed with Dave's courtesy and friendliness. Thoughout the difficult process of diagnosing the cause of the problem, Dave conveyed to me the impression that he was genuinely interested in seeing that I was happy with my purchase and would do what was necessary to make it right. Through Dave's persistence, the matter was eventually resolved and I went ahead with the banjo purchase.
My interaction with Dave made my visit to your store a pleasant experience. Dave who not only demonstrated technical competence but also the ability to treat customers right ."
-- Sam, via email 10/25/99
"thanks for all of the info and quick responses.. your customer service has been the best of anyone i've tried to get information out of yet.. also your price seems to be the lowest so i will definetely keep your store in mind when i am able to afford this purchase...thanks!"
-- Jeremy, via email 10/20/99
". . . I was not only pleased but impressed at what a great job you folks did in ( 1 ) Packing the guitar for shipping. It came threw the ride in great shape, ( 2 ) Getting the guitar to me so quickly. and some one has done a great job on your inter-net everything it looks good and works good, Nice doing' business with you!"
-- Rex, via email 10/1/99
"I just wanted to take a moment to thank all of you at Elderly Instruments for the high level of commitment to customer service provided by your staff.I particularly want to mention Curt in Customer Service as well as Derick and Ed in the order department for their attention to detail and customer satisfaction.
Thanks again from a very happy client."
-- Skip, via email 10/1/99
"Just stopped by your site and I have to say your selection of Gibsons is unbelievable!"
-- Mike, via email 9/27/99
"Keep up the good work, you guys rule."
-- M. Joe, via email 9/23/00
"After more than 15 years of doing business with Elderly Instruments, I am finally moved to write you a short missive. Needless to say, I have always been very happy with your products and services ergo a 15+ year relationship, however I recently received a Fender Electric Mandolin from your company and am forced to write.For the price, I was expecting an instrument of low quality, poor finish, but hopefully correct intonation, although my only hope was that I could modify the undoubtedly ugly tone with judicious use of an effects box or two when played direct. I received the instrument yesterday. Already I am stunned with the sound and setup. Although it is not a Stiver, it produces a very nice tone with a nice "chop". I bought this instrument because my band plays covers of tunes (anything from Wild Thing to Wild Horses) and originals which demand that I really thrash a bit on mando. I have a 1915 Gibson A-3 (of course purchased from your shop) which I had been playing, but I hated to put the old lady through that kind of athletic endeavor especially when we played out.
The Fender does not quite equal that old time bell like tone, but it is very crisp and with the superb setup, it is a dream to play. This instrument is truly remarkable for this price range...I am a bit stunned and at my age, I did not think that that would happen again any time soon. Great job...an outstanding instrument for the price."
-- Kelly, via email 9/20/00
"Just wanted to let you know that my son is thrilled with his birthday gift - the Ibanez SR506. He has hardly put it down since it arrived yesterday. It's a beautiful looking instrument with a rich sound, and your assessment of its condition was very accurate. Thanks for the great service."
-- Christyn, via email 9/15/99
"I wanted to thank you for being so prompt with your answers. Elderly is by far the best about this, so when the time comes for me to buy a Blueshawk, there's a 99% chance that I will get it from Elderly. "
-- Keith, via email 8/24/00
"I was delighted to find your web site. I was tracking down the Buena Vista Social Club & the artists on the recording/movie and found you terrific listing of Cuban & the Spanish Antilles music. You have obviously been involved in keeping those tradtions alive for quite awhile. Thanks!Please send me your hard-copy catalogue.
"
-- Claude, via email 8/12/99
"I wanted to send you a quick note to say "thank you" for your excellent customer service. Last week I received an order that was missing a guitar stand. I called Thursday afternoon, and I received the stand today.I have been extremely impressed with your knowledgeable and courteous staff, and I have heard nothing but good words from others who have shopped at your store.
I look forward to shopping with Elderly Instruments in the future. "
-- Derek, via email 8/10/99
"Hello Tim and Ron and T.J., I want to thank all three of you for the time you took to help me out with my decision on the used ES-175. I decided on the 1976 maple one and will order it tomorrow, 07/22/99. It means a lot to me to have you be objective and honest with your opinion and thoughts. This guitar will be played and taken care of. I'm not a collector, and I only play on the weekends, but after many years of always wanting an ES-175, I will finally have one, and a good one, thanks to you guys. Take care and I hope to do more business with Elderly Instruments again."
-- Charles, via email 7/27/99
"I got the Oahu lapsteel/amp combo today, and I want to thank you for the fine job of packing these wonderful instruments - everything works and sounds great. GOOD JOB."
-- Ed, via email 7/22/99
"THANK YOU Soooo much for helping me find and buy a 1962 reissue Fender P-bass in sunburst!!!As you might remember, it was a 40th B-day gift for my best buddy Brian, to replace his original, which was stolen his freshman year in college, back in 1978.
Well you shipped it on time and despite the continual snowstorms in the Ohio valley this year, it arrived in time too!"
-- John, via email 3/7/00
"I just wanted to pass along a note regarding Melanie (don't know her last name). I called to order an instrument and to get some information and she was INCREDIBLY nice and helpful. I will surely be a repeat customer!Thanks to Melanie and the rest of the Elderly staff! "
-- Marla, via email 12/14/99
"To Whom It May Concern: Today I just received my order from Elderly Instruments and I'd like to say what a wonderful job y'all did. I sent the order off by mail on Thursday and requested 2-Day Shipping, and received it just today. I'd like to commend you on promptness of my order, and the friendly staff with which I spoke not only to place the order but also to inquire about its status. Truthfully, I called today expecting to hear that it hadn't been shipped or processed, when in fact while I was on the phone the order was sitting on my door-step. Thank you Elderly Instruments for taking pride in your work. A Greatful Musician, "
-- Austin, via email 7/15/99
"I just wanted to drop you a note saying how satisfied I was with the purchase I made. Nice doing business with you......Thanks,"
-- Johnny, via email 7/13/00
"I just wanted to provide you with a bit of feedback on my recent order with you, which was my first:1. Dawn was very enjoyable to deal with over the phone. 2. The order arrived a day sooner than estimated (a very pleasant surprise). 3. The guitar (the used lefty 1998 Gretsch Duo Jet) was in even better condition than I anticipated (another very pleasant surprise). 4. It was set up and plays terrifically.
A satisfied customer here, who feels he can buy with confidence from you! Good show!
Best regards,"
-- Paul, via email 7/6/99
"Derek, Thanks for the care and attention when sending my Kaces III gigbag. I was pleasantly surprised to find it was packed so well and delivered so promptly. It is a pleasure to buy from Elderly."
-- Ron, via email 6/18/99
"I Just wanted to express my appreciation for our recent internet transaction. You guys have just alleviated my fears of internet shopping! My Les Paul Special is beautiful and in the condition you promised...I don't even need to intonate it! I expect to do business with you again in the future and will recommend your company to anyone looking for quality vintage instruments.Thanks Again,"
-- Griffin, via email 5/27/99
"I just wanted to let you know how impressed I am with your company. Last Saturday morning I phoned in an order for qty 9 CD's and other stuff. I spoke with Derek and received excellent and helpful customer service. Each of the items I ordered was in stock and available for immediate shipment which I received Wednesday. It has been quite refreshing to deal with such a conscientious and appreciative company. Your prices are great and the 10% discount off orders over $100 is the icing on the cake. Thanks again and I look forward to doing business with you in the future. "
-- Scott, via email 5/21/99
"Dear Friends, I want to thank you for all the attention that you gave me in buying a left-handed Hofner 500/1-lH-I 63 Vintage Bass from you recently.....And the deal was better than I expected !!!!!!! Not only that, I am extremely impressed with the quality of this instrument .... It is BEAUTIFUL !!!!!!!!!!!!!!!!! Sincerely To The Staff @ Elderly, Michael P.S. It made it in 2 days!!!!!!!! "
-- Michael, via email 5/14/99
"Hello people, I never, ever thought that i would make a mail order purchase of a guitar. But after seeing your impressive web site and checking out your catalog i just had to call. After talking to your salesman ron, i found out that the guitar i originally wanted wasn't going to give me the sound i was looking for. However, he was quick to point out to me that you had a new one coming in in a few weeks. I have no doubt or ill feelings about this transaction. I'm not only looking forward to receiving my strat, but also in a couple months when i'll be back to hopefully make a purchase of a nice acoustic. Here's to a long lasting relationship, "
-- Richard, via email 4/26/99
"I needed a second (back-up) guitar for my Collings OM-3. The bottom line is that I eventually purchased a Larrivee Pete Anderson model, which is exactly what I was looking for.Adrian did some comparisons with other guitars and as crazy as it sounds to buy a guitar without playing it, I did. Like I said this guitar is perfect for my back-up. I love the sunburst, it plays well, I love the 1 3/4 inch neck width, it just worked out nicely.
What's funny is, the whole buying experience was a blast. Talking about different tones, looks & feels of a guitar. You know, just basically talking shop was fun.
Adrian made that all possible. Just a real cool, helpful & patient guy.
I just wanted to let you know about my experience with Adrian.
Please thank him for me. I know I'll be doing business with Elderly in the future.
Thanks again!"
-- Dave, via email 05/24/00
"I would like to compliment your staff on another pleasant shopping experience at Elderly. I was in the market for an electric guitar and came up to Lansing on May 4. Having spent most of my guitar budget there last year on a Guild acoustic, my electric budget was small but I found a great used Epiphone Les Paul. Blake was very helpful in finding me a small amp I could plug headphones into and in helping me pick some electric strings, and while I was waiting for him to return with the bag for the guitar several other employees asked me if I was being helped and a few complimented me on the guitar choice (even though it was probably one of the least expensive you had in the store at the time.) I first visited Elderly many years ago when you were on Grand River next by the used record store, and I have always considered you to have a great store for musicians. Thanks for the good service . . ."
-- Don, via email 05/15/00
|
Site map
help / policies privacy |
showroom 517-372-7880
mailorder 517-372-7890 facebook | twitter |
fax 517-372-5155|
toll-free: (USA only) 888-473-5810 |
