Your Guarantee of Satisfaction
We have selected our merchandise with great care, and made every effort to
describe it thoroughly. If you find that you are dissatisfied with anything
purchased from us, it may be returned - in unused condition - for exchange
or a full refund (less shipping charges). Please dispatch within 5 working days of
your having received them any item(s) you have decided to return. Also, for
instruments only, please notify us within 48 hours of your intention to return.
Ship all items well-packed and insured. We cannot allow credit for items received
from you that have been damaged in shipping due to your packing them poorly.
In the unlikely event of shipping damage please notify us immediately. Please
do not return any damaged item until you have received authorization from
us.
Recordings and Video Guarantee
If you receive a CD or video from us that is genuinely defective, you may
return it for a replacement. You must tell us exactly what and where the defect
is - for example, "skips on the third song at 1:22"; or "no
sound on video 11:20 minutes". We can not give refunds, only replacements
copies of the same material. Because recorded products are sealed at the factory,
and all recordings are subject to wear and tear on even one playing, we regret
that we cannot take back a recording because you did not like it.
Some slight irregularities in recordings may not qualify as defects. CD's and
cassettes which are reissues of old 78s or field recordings often have surface
noise which could not be removed from the original. This is generally unavoidable,
and such recordings are not defective.
Like all our merchandise, any unused CD's and videos maybe returned for credit,
substitution, or full refund (less shipping charges). They must be sealed
in their original shrink wrap, packed properly and sent back to us within
five working days of your having received them.
